WhatsApp Bundle at R7,50

[RichardG]

My mother purchased a WhatsApp Bundle at R7,50 on her Samsung Windows device, now she has zero airtime and is unable to view images,videos,voice notes and every option is ticked under WhatsAppr settings to automatically download images;video;voice notes . Now I am questioning wheather the image;video;voice notes downloaded are zero-rated. I remember reading an article whereby certain customers were billed.

Reading their frequency asked question:

Which services do I get when I activate a WhatsApp Bundle?

Once the WhatsApp Bundle is activated, you will have access to all in-app features such as sending and receiving instant text messages, voice messages, pictures, videos, files, images, etc. to anyone on your phonebook. Clicking on an external link (outside of WhatsApp), e.g. a news article on News24 as well as WhasApp Calling, will incur normal data charges.


Old article glitch:http://mybroadband.co.za/news/cellular/147721-cell-c-whatsapp-billing-complaint.html

 

[Totempole]

My mother purchased a WhatsApp Bundle at R7,50 on her Samsung Windows device, now she has zero airtime and is unable to view images,videos,voice notes and every option is ticked under WhatsAppr settings to automatically download images;video;voice notes . Now I am questioning wheather the image;video;voice notes downloaded are zero-rated. I remember reading an article whereby certain customers were billed.

Reading their frequency asked question:

Which services do I get when I activate a WhatsApp Bundle?

Once the WhatsApp Bundle is activated, you will have access to all in-app features such as sending and receiving instant text messages, voice messages, pictures, videos, files, images, etc. to anyone on your phonebook. Clicking on an external link (outside of WhatsApp), e.g. a news article on News24 as well as WhasApp Calling, will incur normal data charges.


Old article glitch:http://mybroadband.co.za/news/cellular/147721-cell-c-whatsapp-billing-complaint.html

Your first mistake was purchasing a Whatsapp bundle without also purchasing a small "buffer" (~25-50MB) data bundle with it.

Cell C will blame it on other data traffic on the phone, but I'm not convinced that WhatsApp traffic is completely Zero-Rated, and even if it is, chances are your phone is doing something or other in the background which will eat your airtime if you don't have a data bundle.

What's strange to me is that your mother can't view images etc. If I load a WhatsApp bundle for my mother (she only uses her smartphone for WhatsApp), I'd load R10 airtime (previously R5), and purchase a WhatsApp bundle. The remaining R2.50 will miraculously disappear no matter what, but she'll be able to continue to use WhatsApp without any issues.

 

[NeonNinja]

I use a dual sim phone. I never have airtime on Cell C, only the Whatsapp bundles. And it's worked 100% of the time.

 

[RichardG]

What's strange to me is that your mother can't view images etc. If I load a WhatsApp bundle for my mother (she only uses her smartphone for WhatsApp), I'd load R10 airtime (previously R5), and purchase a WhatsApp bundle. The remaining R2.50 will miraculously disappear no matter what, but she'll be able to continue to use WhatsApp without any issues.

My mother only started to purchase that WhatsApp Bundle recently which could only mean that her line hasn't been provisioned correctly to take advantage of the new WhatsApp Bundle offering free image;voice notes; video retrieval - aware of the airtime vanishing on the same day. I personally always keep a cheap phone with me always and a phone strictly for WhatsApp usage, personally have experience with the out of Bundle shark. Trust me cell C are making a fortunate out of this deal.

Will see my mom's this Friday, check whether anything in the background is running but highly doubt it. My mom used her phone with Telkom Mobile and the airtime wouldn't vanish at such a rapid rate. Out of Bundle shark is real on WhatsApp, my neighbor also is complaining and my mom's friend..

 

[Cell_C]

My mother only started to purchase that WhatsApp Bundle recently which could only mean that her line hasn't been provisioned correctly to take advantage of the new WhatsApp Bundle offering free image;voice notes; video retrieval - aware of the airtime vanishing on the same day. I personally always keep a cheap phone with me always and a phone strictly for WhatsApp usage, personally have experience with the out of Bundle shark. Trust me cell C are making a fortunate out of this deal.

Will see my mom's this Friday, check whether anything in the background is running but highly doubt it. My mom used her phone with Telkom Mobile and the airtime wouldn't vanish at such a rapid rate. Out of Bundle shark is real on WhatsApp, my neighbor also is complaining and my mom's friend..

Hi RichardG

Thank you for posting to us.

Please email us your details to [email protected], we will look into the matter.

^BM

 

[BIG JOE]

Dont fear BIG JOE'S here. this is definitely not a scam it really works, Ill post a link to my video that explains and shows you how to get it working stay tunned...

here is the link to my video which solves the problem
https://youtu.be/ltmZcTvEKRE