When will iBurst drop prices...?

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To survive the coming onslaught, he advises existing operators to reposition themselves by developing a tailored offering as well as prioritising customer service.

“Today, selling raw connectivity is no longer enough, since bandwidth will quickly be turned into a commodity.

We need to deliver a suite of innovative products to drive this market and capture the loyalty of our customers,” he states.
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I hope we will see that change soon, loyalty is starting to get impatient.

http://www.iburst.co.za/default.aspx?link=new_latest_news&blogs=149
 
I'm giving them till the end of September, This month is the billing / support system, next month should be new products / and or prices.
 
well my friend uses neotel.. we went and lanned there on their uncapped package... about 6 ppl on the same connection... and there were no problems at all... got about 380 ms in wow and when we wanted to download something.. hey guess what .. it wasnt shaped to kill... torrents = 50kbps very nice:D

even on youtube.... if we watched a movie.. didnt have to wait for buffer once

Maybe i just saw it on a good night.. but hey i was rly impressed
 
Xenophon said:
Well, Telkom is not very promising so far, I sent them an email two weeks ago and still waiting an answer :D
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Telkom don't answer email (I'm not sure they know what that is). You have to phone them (repeatedly) or go into one of their shops.
 
Xenophon said:
Well, Telkom is not very promising so far, I sent them an email two weeks ago and still waiting an answer :D
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Best thing is to go into one of their Telkom Direct shops.
They usually get things sorted pretty quickly, are friendly and you can put a face to your communication.
 
rudirautenbach said:
Hope the iBurst marketing department is watching this thread...it seems people are losing interest in the promised land of milk & honey.

:rolleyes:
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I wouldn't call a handful of disgruntled users 'people'. If this thread had hundreds of unique users, maybe then.

I think we're just stating what we dislike. To avoid iBurst coming up with a 10GB email package as the improvement in question instead of higher cap or cheaper rate or cheaper booster or faster softcap etc.
 
Volt4ge said:
well my friend uses neotel ...

even on youtube.... if we watched a movie.. didnt have to wait for buffer once

Maybe i just saw it on a good night.. but hey i was rly impressed
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In my experience, YouTube sucks on iBurst. I never watches a single vid which didn't involve repeated waits.
 
aalwees said:
In my experience, YouTube sucks on iBurst. I never watches a single vid which didn't involve repeated waits.
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Same here .
I asked Iburst about two months ago whether i should be getting buffering pauses when watching youtube content. I am still waiting on an answer. A big let down was when i realised this weekend that the USD$40 i spent on purchasing the live stream from blizzcon was a waste since i couldnt watch it . Iburst simply cant handle streaming video or games by the looks of it.
Hence im on the lookout for another ISP.

Unless ....
End-user and Subscriber Service Charter Regulations come into operation today

The End-user and Subscriber Service Charter Regulations were published in the Government Gazette on 24 July 2009. The regulations document states that it becomes operational 30 days from the date of publication, which means that ECS and ECNS licensees must start to adhere to the regulations from today.

The new regulations aim to protect consumers against shoddy service from telecoms providers and address, among other things, network and service availability, helpdesk waiting periods and service installation & fault resolution times.

So far telecoms providers were not particularly forthcoming with information regarding the regulations, and it is also not easy to find information about the major operators’ “designated point of entry for complaints” which they must publicize.

MyBroadband asked all the major operators for feedback regarding the implementation of the regulations, this information will be published in a follow on article.
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Does this mean that if i log my wow and youtube experiences as problems, that Iburst has to fix it in a specific timeframe?
If so i might stay with iburst. If not ill be lodging a complaint and moving to greener grass.
 
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