When will iBurst drop prices...?

[Shayd]

Guys please can we keep the badmouthing to a minimum, Jannie already said he has till end of sept(100 days) to make a move lets give him the month and see what he does. Believe me if the new packages are a simple 10% reduction in price or something similar,(what we are worried about), there will be a crusade against Iburst and I will be its General. But till that happens lets give him the time he asked for.

 

[GreatBigMouth]

Guys please can we keep the badmouthing to a minimum, Jannie already said he has till end of sept(100 days) to make a move lets give him the month and see what he does. Believe me if the new packages are a simple 10% reduction in price or something similar,(what we are worried about), there will be a crusade against Iburst and I will be its General. But till that happens lets give him the time he asked for.

The problem is, that they should have released new package options and improved their services months ago. They're slacking behind the rest of the providers in terms of service and value for money. Heck, I'm STILL paying R699 a month for 3 lousy gigs. No, it's not my fault for not migrating to their other packages, it's their lazy accounts department failing to send me my forms via email.

 

[Keeper]

With reductions in BW pricing - even at such a modest level - it is becoming more and more unaffordable to stick with iBurst. iBurst is becoming the most expensive provider in SA.

not only that, but they aren't the fastest either...

if they don't do SOMETHING, it's all going to collapse into shambles unless iBurst think that 90% of internet users are complete idiots (which may be true) who will still stay with them.

I hope they don't though, because then there is less competition to other ISPs...

only time will tell....

 

[avert]

mmm i dont think they willl many people on this forum have mailed them the ideas.. and we never hear of it again.. so im not gonna waste my bandwidth that i pay so much more for than other isp's on emailing u. as a matter of fact you should be emailing us.. giving us the problems ( that we all know ) and how u plan on fixing it ( none of us knows) esp with the pricing .. { by the way shaun.. this isnt a stab at u .. its at i burst in general.. your actually the only reason i still post here so dont feel offended }

Was a slow day at work, so i went through the entire thread and put everyones ideas into 1 email. This was like the 18th or so.So yea, they got all the ideas

 

[Volt4ge]

cool thanx

 

[Zodiak]

This 100 day plan sounds a bit suspicious to me, sorry to say, it seems as if it is a delibirate hold on reducing prices/increasing caps until all other ISPs do it first so they can milk the profits in the meantime..... I've been waiting for a positive product announcement for 2 months on these forums and still nothing.... Therefore, I am breaking my silence after recommending Iburst to almost all my friends and colleagues I am starting to feel a little cheated here.

Also, it seems that the new billing system isn't working so well either, I didn't get billed at all in September so far. And wait for it my connection is throttled but I should still have 2 Gb left on my account, the usage screens on the website are all wrong for a lot of people it seems. Isn't this something that should've been addressed with the new billing system?!

 

[jannievanzyl]

This 100 day plan sounds a bit suspicious to me, sorry to say, it seems as if it is a delibirate hold on reducing prices/increasing caps until all other ISPs do it first so they can milk the profits in the meantime..... I've been waiting for a positive product announcement for 2 months on these forums and still nothing.... Therefore, I am breaking my silence after recommending Iburst to almost all my friends and colleagues I am starting to feel a little cheated here.

Also, it seems that the new billing system isn't working so well either, I didn't get billed at all in September so far. And wait for it my connection is throttled but I should still have 2 Gb left on my account, the usage screens on the website are all wrong for a lot of people it seems. Isn't this something that should've been addressed with the new billing system?!

Nothing suspicious.

Clearly the new billing system is still finding its feet (don't even go there....) and as I said from day 1, we'll look at the products as soon as it's stable.

 

[Zodiak]

Jannie, thank you for the response and I more than anyone understand that there could be issues with the new billing system due to the upgrade. However, wouldn't it make sense to brief your tech support that when I call in to ask what's happening and I am throttled, they say...."No, you're not, you still have 1200 MB left" and I have to explain that - (negative) 1200 MB doesn't mean you have 1200 MB left.

Is there anyway that this can be escalated?

 

[Gekco]

This 100 day plan sounds a bit suspicious to me, sorry to say, it seems as if it is a delibirate hold on reducing prices/increasing caps until all other ISPs do it first so they can milk the profits in the meantime..... I've been waiting for a positive product announcement for 2 months on these forums and still nothing.... Therefore, I am breaking my silence after recommending Iburst to almost all my friends and colleagues I am starting to feel a little cheated here.

Also, it seems that the new billing system isn't working so well either, I didn't get billed at all in September so far. And wait for it my connection is throttled but I should still have 2 Gb left on my account, the usage screens on the website are all wrong for a lot of people it seems. Isn't this something that should've been addressed with the new billing system?!

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?

 

[jannievanzyl]

Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?

Absolutely. Mail me the details of your forensic auditors you want to send around and we'll gladly host them for you and give them full access to whatever information they need.

You've got my e-mail address, so send the details through as soon as you've set up a time. I'm not in the office on Friday, but Monday morning first thing is good. I've also confirmed with the company's Financial Director that he must expect your people first thing on Monday.

 

[jannievanzyl]

Jannie, thank you for the response and I more than anyone understand that there could be issues with the new billing system due to the upgrade. However, wouldn't it make sense to brief your tech support that when I call in to ask what's happening and I am throttled, they say...."No, you're not, you still have 1200 MB left" and I have to explain that - (negative) 1200 MB doesn't mean you have 1200 MB left.

Is there anyway that this can be escalated?

Consider it escalated. And thanks for the heads-up on the negative bit.

 

[Gekco]

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?

You asked for questions.
Please answer them all.

 

[jannievanzyl]

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?

You asked for questions.
Please answer them all.

Send your auditors over and they can give you a full report. Let me know when I can expect them. At this point, I've kept Monday open.

Gecko, you asked to do an audit and I've agreed to it. So send your guys over and let's get this behind us.

 

[Gekco]

Send your auditors over and they can give you a full report. Let me know when I can expect them. At this point, I've kept Monday open.

Gecko, you asked to do an audit and I've agreed to it. So send your guys over and let's get this behind us.

You asked for questions rather than assumptions recently. (I can give you a link to the post if required.)
When did I say that I would be sending over auditors?
When did I say that Auditors would be visiting you on Monday?

So here are the questions: (You have answered one according to your own terms and conditions)

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?

 

[jannievanzyl]

You asked for questions rather than assumptions recently. (I can give you a link to the post if required.)
When did I say that I would be sending over auditors?
When did I say that Auditors would be visiting you on Monday?

So here are the questions: (You have answered one according to your own terms and conditions)

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?

My offer stand. You wanted an independant audit and by the very definition of the word it can't be our auditors. That's what 'independant' means.

You've shown many times on this forum that you don't accept my answers so here's an easy way for you to get your answers. You asked and I accepted your suggestion.

So send your auditors over and let's get it done with. That way you'll get all the answers you want.

And as it's so important to you, I've asked my guys to accommodate you as soon as possible, which is from Monday.

Ball's in your court.

 

[Gekco]

My offer stand. You wanted an independant audit and by the very definition of the word it can't be our auditors. That's what 'independant' means.

You've shown many times on this forum that you don't accept my answers so here's an easy way for you to get your answers. You asked and I accepted your suggestion.

So send your auditors over and let's get it done with. That way you'll get all the answers you want.

And as it's so important to you, I've asked my guys to accommodate you as soon as possible, which is from Monday.

Ball's in your court.

I'm afraid you still have not answered all but one of the questions partially (As requested by yourself recently)

"You asked for questions rather than assumptions recently. (I can give you a link to the post if required.)
When did I say that I would be sending over auditors?
When did I say that Auditors would be visiting you on Monday?

So here are the questions: (You have answered one according to your own terms and conditions)

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?"

 

[jannievanzyl]

I'm afraid you still have not answered all but one of the questions partially (As requested by yourself recently)

"You asked for questions rather than assumptions recently. (I can give you a link to the post if required.)
When did I say that I would be sending over auditors?
When did I say that Auditors would be visiting you on Monday?

So here are the questions: (You have answered one according to your own terms and conditions)

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?"

If you want to do an audit you are most welcome. Clearly you want it so it's for your account.

Are you, or are you not going to send auditors over? I need to know so I can either get my guys to expect you or I need to cancel what I've already set up for next week.

So are you sending auditors over; Yes or No?

 

[Gekco]

If you want to do an audit you are most welcome. Clearly you want it so it's for your account.

Are you, or are you not going to send auditors over? I need to know so I can either get my guys to expect you or I need to cancel what I've already set up for next week.

So are you sending auditors over; Yes or No?

You asked for questions. Please answer them.

http://mybroadband.co.za/vb/showthread.php?t=184543&page=35

As I always say, rather ask than make assumptions.

My answer to whether or not auditors will be 'sent' over to you is encapsulated in one of the questions you have not answered below.

"You asked for questions rather than assumptions recently. (I can give you a link to the post if required.)
When did I say that I would be sending over auditors?
When did I say that Auditors would be visiting you on Monday?

So here are the questions: (You have answered one according to your own terms and conditions)

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Is the billing and usage tracking system 100% accurate?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?"

 

[dappled]

Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?

To do so is in fact their legal duty.

Is the billing and usage tracking system 100% accurate?

Has it not already been acknowledged that there are problems? I thought it had, maybe i am wrong, I am not sure.

Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?

You've been told yes.

Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?"

No they won't, and would hardly be able to explain to their shareholders if they did.

If you are serious in your questions gekco, your next step is to find someone to fund such an audit. Armchair activism is pointless.

 

[Mental-Tree]

Wow I just read in a beeeeg circle...