Where can make a complaint against vodacom?

S

safejack

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Where can make a complaint against vodacom?

**** service no other words, I called in multiple times to get my bill to see why they charged me double the bill , spent countless hours for a month, with empty promises from 95% of the agents and countless transfers, I ever threaten for them to reverse the debit order still nothing , I get rude call within the week a month later from the debt collectors , and they put down the phone in my face , I had no issue paying all I wanted to know if why they were charging me double, they could not give me an invoice?

I did a credit check against my name and I saw my name being pulled through the mud and affecting my credit score negatively, which is pissing me off.

Could you please let me know what steps I can take to rectify this situation! And get my credit score corrected.
I can bet I am not the only person this has happened to.
Thank you

p.s: if this is the wrong place apologies, i just do not know what to do anymore.
 
ICASA is another option, but not sure if you'll get any joy out of it
 
Its them over charging me , not able to give me my invoice , after a month of calling and fighting. no response
told them i going to reverse the debit order.
Around the first week in Jan got call from a debt collector , while talking put the call down on me .
tried to apply for a personal loan around the 20th +- got told there is judgment against my account.
logged a hello-peter call, someone got back to me , first call was very helpful after that generic emails
paid the amount i owed minus the over charged amount.
Apparently they don't have any details or cant tell me who had my account, i want to make a case against them
 
safejack said:
I dont see vodacom on the list , can i still lodge a complaint there for them?
Click to expand...
Please note that ISPA can only assist with complaints that relate to Internet services provided by an ISPA member.
Click to expand...

It seems unfortunately not. You can contact the ISPA and ask them what do they think the best route would be. Perhaps Vodacom isn't a member, but they are industry experts in such matters.
 
Not an ISPA member... wow there's a surprise.
Dear OP... Vodacom is big corporate... Big Corporate feel nothing for you.
 
- Just started getting annoyed how many times they fudge you over , you spend hours trying to sort it out , after 10- 20hours +- oh sorry , is all you get , and then they do it to someone else , and not everyone there logs notes on the system, which means they cannot follow up
 
Dear Safejack,

Vodacom also placed my name on the credit bureau for so-called no payment. Going back and forth between agents and generic messages. No joy. I requested cancellation of the month to month line a year ago and it was never cancelled, although I was assured telephonically on 2 September 2020 that the line would be cancelled. Next thing ( about one year later) I note is my name in the mud. I am 56 years of age and has never been black listed in my life. Although, with Vodacom, this is a trend, it seems. Really sorry for all their good employees, but their after care service is pathetic. As stated, still awaiting help and feedback from Vodacom.
 
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