Please exclude Afrihost since they have gone from bad to worse lately. If there is load-shedding I have a 95% chance of not having any access. And they even use load shedding as an excuse, no problem but then don't bill me when there is no service. Other ISP's?
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Which is the most reliable ISP during load shedding?
- Thread starter Antono
- Start date
Koosie
Senior Member
Cool Ideas.
I am not sure but I think the reliability of the fibre during loadshedding falls on the FNO and not ISP. Nothing the ISP can do.
supersunbird
Honorary Master
Who is the backbone? If the backbone is the problem changing ISPs will not change anything.
With Afrihost on OpenServe I have never had an issue during LS.
That might very well be but I have some issues with that simple view. I'm getting a feeling that there are ISP's that actually just use that as an excuse not to take measures to ensure that they protect their infrastructure against outages and then with load shedding going from 6-10 hours per day I am paying for 6-10 hours per day for no service. The problems ISPs experience upstream should not be made my mine i.e. I should not be paying for it.
Dan C
Honorary Master
Don't confuse an ISP with an FNO. An ISP can do nothing if the FNO can't provide backup. I can't ask DStv for a refund if my decoder does not work during loadshedding.
Thanks for the clarrification but there is no confusion. Well actually you can, you might not get it but you can. And there is a difference between occasional outages and load shedding. How the ISP wants to handle that upstream is their issue, not mine. I am only concerned about what I pay for and what I get. I can promise you that if DSTV stops broadcasting during load shedding regardless if the issue is due to an upstream provider they will hear it.
My question was not what the differences between FNO and ISP are, it is about which ISPs goes to the trouble to protect themselves and their PAYING customer against outages, instead of just sitting back and blaming load shedding.
supersunbird
Honorary Master
Unless the ISP buys the FNO there is little else they can do, they have little power to force the FNO to do anything differently.
grok
Honorary Master
Not Telkom Fibre for sure, they're as useless as ever, was down with red LOS light on modem the whole of public holiday Thursday came back at about 21h00, logged two calls 'cos the call center drone said the call I logged at 11h00 on their app page probably wouldn't get attended to, like WTF!, then again red light for about an hour on Saturday evening and then again intermittent flashing red light on Monday evening, resulting in multiple disconnects from gaming servers, losing all my loot & ****ing up the games for myself and my team membas.
Bloody most expensive of the ISP's and also the most unreliable service. Loadshedding? Shame hey, poor thing, get bloody battery backups like the rest of us had to. Companies can at least write that off as a business expense and still enjoy their fat profits.
Bloody most expensive of the ISP's and also the most unreliable service. Loadshedding? Shame hey, poor thing, get bloody battery backups like the rest of us had to. Companies can at least write that off as a business expense and still enjoy their fat profits.
@AfriNatic FNO is Openserve. They always seem to get blamed and the last time they were sent out and told me that there is nothing wrong on their side. Miraculously the issue resolved itself after a few hours.
Most, if not all ISPs and their upstreams operate their access networks out of one of the major DCs (eg Teraco, ADC, DD etc). That's generally 99.999% guaranteed power availability (more like 100%). So the issue is not ISP outages in your case.
The ISP and their upstream are unaffected by load shedding.
Downstream from the ISP is the Fibre Network Operator (eg. Openserve, Vumatel etc). This is the network that takes the Internet from the ISP to you. The ISP has little to no control over how the FNO does this. And area specific issues like load shedding (not all FNOS, and not all areas are affected) are FNO specific. ISPs offer FTTH services back to back with the downstream provider's SLA - which for all FTTH providers is best effort.
Your ISP can log a recurring power related fault with the FNO. But they cannot force a FNO to add power. Most FNOs are generally good at sorting power issues out- it may take a few days, sometimes a week or two for a permanent solution to be implemented; but most fibre networks are operated by competent people who do want to keep clients online during load shedding.
If it's Openserve, they are generally good at resolving power issues at their exchanges. How long has this been going on for?
An exchange fault will affect all clients connected to that exchange, on all ISPs.
The ISP and their upstream are unaffected by load shedding.
Downstream from the ISP is the Fibre Network Operator (eg. Openserve, Vumatel etc). This is the network that takes the Internet from the ISP to you. The ISP has little to no control over how the FNO does this. And area specific issues like load shedding (not all FNOS, and not all areas are affected) are FNO specific. ISPs offer FTTH services back to back with the downstream provider's SLA - which for all FTTH providers is best effort.
Your ISP can log a recurring power related fault with the FNO. But they cannot force a FNO to add power. Most FNOs are generally good at sorting power issues out- it may take a few days, sometimes a week or two for a permanent solution to be implemented; but most fibre networks are operated by competent people who do want to keep clients online during load shedding.
If it's Openserve, they are generally good at resolving power issues at their exchanges. How long has this been going on for?
An exchange fault will affect all clients connected to that exchange, on all ISPs.
Thanks, will stay away from them then. Unfortunately, even the bloody 5.5kw backup power I have cannot fix the reluctance of service providers who feel that they do not have to waste profits to do the same. During the forming years of load shedding it seemed like everybody did invest in backup but as the realization kicked in that these backup systems must be maintained for the long term it's done to the minimum standard (my take anyways)
RedViking
Nord of the South
Area depent. ISP'S don't control the infrastructure. If you think loadshedding and theft does not have an impact on infrastructure you need to get out of your warm cozy bed and wake up to the real world.
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RedViking
Nord of the South
Then sign up with the FNO directly and stop moaning. Then you don't have to worry about paying the ISP and you can sort out the issues yourself with your years of experience at the Entitled Karen Academy.
grok
Honorary Master
Unfrastructure, such a good analogy for the result of the ANC's handling of what they were handed on a platter..
RedViking
Nord of the South
OP is getting Unternet
STORMERSFAN
Expert Member
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RocketNet.. My fibre always stays on during LS
There is definitely confusion. You will not find a single ISP in this country that can keep your connection up during loadshedding if the FNO's local equipment has no/failing battery backup. Cancel and switch to 5G, if that goes down during load shedding then you can fight with the provider directly.
Thanks for clarifying the confusion, without it I'd be completely lost
While typing that I canceled and switched to 5G as per your recommendation. Life is good now thanks to you.