which ISP other than IS linked

A

awangus

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South Africa.
Over the last 3 weeks we have had such bad experiences with ADSL that goes through IS, no matter which ISP we use. Some days we have nothing. Then other days it is fast (normal 4M expectation) and then cuts back to modem speed again. When customers complain I ask the relevant ISP (we use 2 different ones) and they say there is no problem. But we do know (from a 3rd ISP) that there is some problem between IS and Telkom. Now nobody tells you this. They just say there is no problem and expect that we are such a bunch of assholes that we do not know the difference between performance or connectivity from one day to another. I offer to send them the tests from Visual Route and MySpeed PC to show that either there is no response past a certain IP address or when it is slow that it is tested as a ISDN connection. They are not interested. I bypass them and ask IS directly but they can't give me an answer becasue I am not "registered" with them. I believe this problem is going to persis for another few weeks.

What I want to do is take the business elsewhere (including my 30 odd clients) to bypass all these IS/Telkom problems and get back to normal business. Is there any service out there that is running at the normal jog at the moment or are they all doing the ESKOM trick on us? I know this is Africa but whom do I go to? I am desperate and my clients are as well.
 
you need to choose an isp that sells saix accounts and most of then do nowadays.

webafrica, openweb, axxess....

...my saix is allot better than my is driven was full speeds most of the times apart from the now and then service on the points.
 
Yes, what I forgot to mention was that my 6 yera old Telkom ISP 512 line at home is faster than the IS on a 4M line at the office. Download the same file 52k/s at home and best 8k at the office.

This would confirm what you say that if you bypass IS and go directly into Telkom it is faster.
 
yip SAIX is the way to go. They use SAT-3 whereas IS uses satellite if i'm not mistaken, so SAIX is faster by default. Even tho they're more expensive, the service is generally better.
 
I'm also in the process of moving clients away from IS - the last 3 months have been terrible. They don't have enough international bandwidth and the peering link between IS and SAIX is not nearly big enough. Hope they catch a wake-up call before there are no clients left.

If Neotel can come to the party soon I would rather transfer the clients to them...
 
Agree. Seems like Neotel will be some years still. Tried to get a Satellite link from them and they did not even get back to me. Still looking for a supplier. Telkom said I must go Diginet. I know someone is installing Sat links to game farms but do not know who it is. My client needs to connect Jhb to their office in the bush 200km away.
 
Even tho they're more expensive, the service is generally better.
Click to expand...

Actually SAIX international tends to be cheaper per GB. IS's advantage is that it comes with a big local cap too, but you can only use it after your international bandwidth is blown...
 
general_koffi said:
Actually SAIX international tends to be cheaper per GB. IS's advantage is that it comes with a big local cap too, but you can only use it after your international bandwidth is blown...
Click to expand...

cheaper? no ways dude. it we look at the local only rates, it speaks for themselves.

30gb SAIX = R450 therefore...
1gb SAIX = R15

30gb IS = R130 therefore...
1gb IS = R4.30

so how is it that you say SAIX is cheaper?
 
is it true that telkom declared sometime last week that local bandwidth no longer forms part of their caps?
 
mercurial said:
cheaper? no ways dude. it we look at the local only rates, it speaks for themselves.

30gb SAIX = R450 therefore...
1gb SAIX = R15

30gb IS = R130 therefore...
1gb IS = R4.30

so how is it that you say SAIX is cheaper?
Click to expand...

He did mention international rates, not local only =P
 
Code: 
OW IS	Cost	Int'l Cost	Cost/GB(Int'l)
1	139	9	           9.00 
2	159	29	           14.50 
3	209	79	           26.33 
5	329	199	           39.80

Cost/GB on IS looks cheaper to me. For total cost you can add R4.33 to each of the packages. Still cheaper than R70/GB.
 
Last edited:
ODS Uncapped

Hi Awangus

ODS Supplies what we call a fibre plus account, which is uncapped but in a "SAIX" infrastructure, but theoretically, ODS Backbone. It has been in trial sessions for a few months now, and is stable to sell, we recently started selling it, and we have not had one single problem with it, sure there has been some down time, but that was not because of the fibre, it was just general human error. for more information, drop a mail to [email protected]
 
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