Which number to call for telkom uncapped

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lilggg

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Hi,when my dad tried to get uncapped at a telkom direct store they told him to phone on the last day of the month so he doesn't get charged. He asked if there would be people working and she laughed and said yes.Well i phoned the number she gave and the number on the website and its useless,press 1 etc,waited over 30mins for a consultant and then the call got cut. The number was 10210 i think. Is there another number we can try?
 
They will also phone back if you follow the prompts, or at least they have when I have used that option.
 
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We tried 3 times and were on hold for over 30mins,the call just gets cut and nobody has phoned back :(
 
Tried again now, office hours are over,please call again during office hours, only ****ing telkom, never leave something till the last day of the month, need at least a month to try get anything done with telkom. So now if we try get uncapped on the 1st i guess we pay for both accounts.
 
lilggg said:
So now if we try get uncapped on the 1st i guess we pay for both accounts.
Click to expand...

Request of them to reverse all charges on your capped a/c, even if it takes them a month or two to get it to reflect on your Telkom a/c. They should do so, as you'll have ordered another data service of theirs.
 
Wasted another hour today on hold waiting for somebody to answer, and then the call just cuts. Great start to 2012 telkom. Are they on holiday? When is the best time to call?
 
10210 is the number to call for almost anything Telkom related.

You will have to wait on the phone for about 30 minutes (or even more) to get a consultant.
 
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