I bought an account from openweb. An uncapped account that is supposed to run at a speed of 1mbps after hours and over the weekend. Well here is my situation, The speed that i can download fluctuates between full speed ( +- 400kb/s) and 9kb/s. It seems either openweb or Is is throttling me. Over the past few days i have kept a record of the speeds i get downloading. It is roughly half the time my downloads goes down to 10kb/s. Are there any other Openweb customers that have the same problem?
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Who is stealing from me? Openweb or IS?
- Thread starter Idi Amin
- Start date
killadoob
Honorary Master
What are you downloading?
Are you sure your download source is consistent?
Are you sure your download source is consistent?
Srack0verflow
Expert Member
yeah, was just about to say, p2p (esp public p2p) will yo-yo
Gatecrasher
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Maybe you are sharing the account. Didi you get to choose the username and password, or was it assigned to you?
I've never seen IS throttle anything.... it's usually the ISPs that do. Can you tell us what protocol you were using? http/ftp/p2p, etc.... it really makes a difference which. Then one can look at the cause of it- slow remote connection, etc.
Gatecrasher
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On the contrary, its IS that throttles their uncapped express accounts, not the ISPs. I'm pretty sure the OP would not mistake a lack of peers for a drop in download speeds. Why such a stark contrast between 400KB/s and 10KB/s?
I can't be certain, but I reckon there is at least one other Openweb customer with the same problem.
stormwalkerza
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1stly, excuse spelling 
OpenWeb, like all IS resellers, can create, modify, delete accounts.
Once an account is created, one can change the account type, edit password, syspend an account (which terminates all sessions within 15min) and restore an account which is suspendid.
In no way, does any IS reseller have any control over the permormance of an IS account, the speeds one gets, or any throttleing that gets done.
Further more, uncapped accounts cannot be shared across 2 ADSL lines. This was possible in the past that 2 concurrent connections were available where you could share your adsl account with a friend, IS have since removed this ability.
The moment you connect, the account is locked to your ADSL line, and ALL attempts to authenticate will be declined with a user/pass error untill you disconnect, and then the lock is released. Only then can a friend use the same account, which will then be locked till they disconnect.
If your refering to the bouncing speeds your experianceing, it may have been an IS issue, as yesterday eavening, I was getting erratic download speeds on a normal IS account, about 10K/s, which sounds simular to yours.
I have tested several uncapped accounts where customers where complaining about there uncapped acc speeds, and on testing it myself on my 4MB line, I always achieved full speed.
Of those complaints, one had there adsl line physically on a slower speed even though they were paying for a 4MB DSL line, a call to telkom sorted him out.
The others never got back to me so i can only assume they also blasted telkom regarding there lines or got informed there was an exchange proble, or there speed went back to normal on its own.
Sofar, every uncapped account test has exceeded my personal expectations and the only defining characteristics between my self and the problem clients are experiancing can be narrowed down to 3 scenarios:
1) concurrent connections: at minimum, you will need 15-30 connections.
the average speed of 1 connection usually sits between 10-20k/s if all is optimal. Ive seen it go down to sub 1k. Last night I went as high as 180 to offset the crap speeds last night, and still maintained top speeds.
2) location: I must be in a relativly problem free area, as the pysical line has rarely caused downtime or slow speeds, and after commiting mental suacide calling telkoms help desk, got it sorted. Ones area/exchange/infrastructure/copper quality/RF interferance can play a role in deteriating speeds.
3) IS problems: This one affects everyone regardless if the above two scenarios are disgarded. It comes down to grin and bare till IS sort it out.
I have attached some speed tests I did for the clients. Its usually a 10min test at absolute max speed.
If you want I can do the above test for you aswell, and you can verify the speed in the IS user stats. You will be disconnected while the test is run due to the above mentioned lockout.
Just PM me your OW number to initate the test.
Storm
OpenWeb.co.za
OpenWeb, like all IS resellers, can create, modify, delete accounts.
Once an account is created, one can change the account type, edit password, syspend an account (which terminates all sessions within 15min) and restore an account which is suspendid.
In no way, does any IS reseller have any control over the permormance of an IS account, the speeds one gets, or any throttleing that gets done.
Further more, uncapped accounts cannot be shared across 2 ADSL lines. This was possible in the past that 2 concurrent connections were available where you could share your adsl account with a friend, IS have since removed this ability.
The moment you connect, the account is locked to your ADSL line, and ALL attempts to authenticate will be declined with a user/pass error untill you disconnect, and then the lock is released. Only then can a friend use the same account, which will then be locked till they disconnect.
If your refering to the bouncing speeds your experianceing, it may have been an IS issue, as yesterday eavening, I was getting erratic download speeds on a normal IS account, about 10K/s, which sounds simular to yours.
I have tested several uncapped accounts where customers where complaining about there uncapped acc speeds, and on testing it myself on my 4MB line, I always achieved full speed.
Of those complaints, one had there adsl line physically on a slower speed even though they were paying for a 4MB DSL line, a call to telkom sorted him out.
The others never got back to me so i can only assume they also blasted telkom regarding there lines or got informed there was an exchange proble, or there speed went back to normal on its own.
Sofar, every uncapped account test has exceeded my personal expectations and the only defining characteristics between my self and the problem clients are experiancing can be narrowed down to 3 scenarios:
1) concurrent connections: at minimum, you will need 15-30 connections.
the average speed of 1 connection usually sits between 10-20k/s if all is optimal. Ive seen it go down to sub 1k. Last night I went as high as 180 to offset the crap speeds last night, and still maintained top speeds.
2) location: I must be in a relativly problem free area, as the pysical line has rarely caused downtime or slow speeds, and after commiting mental suacide calling telkoms help desk, got it sorted. Ones area/exchange/infrastructure/copper quality/RF interferance can play a role in deteriating speeds.
3) IS problems: This one affects everyone regardless if the above two scenarios are disgarded. It comes down to grin and bare till IS sort it out.
I have attached some speed tests I did for the clients. Its usually a 10min test at absolute max speed.
If you want I can do the above test for you aswell, and you can verify the speed in the IS user stats. You will be disconnected while the test is run due to the above mentioned lockout.
Just PM me your OW number to initate the test.
Storm
OpenWeb.co.za
Gatecrasher
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Thanks for clarifying that in such detail.
Can you also please reply with equal detail to the "pay for 30 get 10" thread:
http://mybroadband.co.za/vb/showthread.php?t=179430
stormwalkerza
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@ Gatecrasher
I see mrbeep is replying there and has given details to how to be contacted.
I'm unsure how to provide equall details as my post above has to do with what one can do as an IS reseller, what IS does (throttling etc), and where telkom comeinto play (bad speeds, exchanges down, authentication issues. worse is when an exchange cant see the auth server at all, but ALL telkom accounts work 100%, and telkom have the cheek to say they dont favour SAIX accounts.
Storm
OpenWeb.co.za
I see mrbeep is replying there and has given details to how to be contacted.
I'm unsure how to provide equall details as my post above has to do with what one can do as an IS reseller, what IS does (throttling etc), and where telkom comeinto play (bad speeds, exchanges down, authentication issues. worse is when an exchange cant see the auth server at all, but ALL telkom accounts work 100%, and telkom have the cheek to say they dont favour SAIX accounts.
Storm
OpenWeb.co.za
Gatecrasher
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Sorry, but nobody is buying the Telkom story. Why is it only happening to Openweb 30gb local only accounts, and not to Web Africa's for example? Is it not true that people who buy a 30gb local account are allocated a 10gb account, and only once they get capped and complain are they upgraded to what they paid for? And that any accounts that don't hit the 10gb cap or where the customers fail to complain results in a tidy little windfall; a profit that would otherwise fall away if everyone was given what they paid for in the first place?
stormwalkerza
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I never said anything about a Telkom story, I only talked about the area i'm involved in and my experiances with the users who had issues with speed/auth problems etc and most of them were telkom related, no story telling whatsoever.
As I stated before regarding the other thread, MrBeep is in charge there and he left his details for those having issues.
As I stated before regarding the other thread, MrBeep is in charge there and he left his details for those having issues.
Well, I am 100% sure the fault does not lie with telkom nor do i have a hardware fault. A few times when my download speeds dipped to 10kb/s i switched to my webafrica account and the speed was fine. I was dowloading torrents ( all open source public domain stuff 
) and had oodles of seeders for each torrent. So it is either IS or Openweb to blame.
) and had oodles of seeders for each torrent. So it is either IS or Openweb to blame.stormwalkerza
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Im on email support today, so, in order to show you that its not IS or OpenWeb, please email support/[email protected] along with your ow number with test uncapped speeds and I shall do the test for you.
Storm
OpenWeb.co.za
Storm
OpenWeb.co.za
Pitbull
Verboten
MarvMart
Well-Known Member
So, I also bought the same thing last month, and testing in multiple different ways, I got good speeds throughout ...
I have several TelkomSA Accounts as well as the Openweb Account and get similar speeds on both (give or take say 10-20%).
To put this into context, I get around 300kb/s downloads if downloading via Rapidshare, Hotfile or any other service, but if I was to torrent I only get around 100k (well with Openweb anyway). If I do the same with Telkom, I get pretty much the same throughput except torrents will go to say around 200kb/s.
Now going via the VPN (We have a local access), whether via Openweb or via Telkom) I get the same throughput...
I haven't been with Openweb long enough to give an informed decision around them, but all in all I am happy with what I got last month.
Once again, in context, as I live very very close to the Telkom NOC and i have some contacts in there, I have had ADsl for a very very very long time, and am not unhappy with their service either (other than price)
Just my .02c worth ..
I have several TelkomSA Accounts as well as the Openweb Account and get similar speeds on both (give or take say 10-20%).
To put this into context, I get around 300kb/s downloads if downloading via Rapidshare, Hotfile or any other service, but if I was to torrent I only get around 100k (well with Openweb anyway). If I do the same with Telkom, I get pretty much the same throughput except torrents will go to say around 200kb/s.
Now going via the VPN (We have a local access), whether via Openweb or via Telkom) I get the same throughput...
I haven't been with Openweb long enough to give an informed decision around them, but all in all I am happy with what I got last month.
Once again, in context, as I live very very close to the Telkom NOC and i have some contacts in there, I have had ADsl for a very very very long time, and am not unhappy with their service either (other than price)
Just my .02c worth ..