Who will fight for me

Defib

Defib

Expert Member
Joined
Mar 6, 2005
Messages
2,221
I have moved my line from Telkom to Axxess which hasn't done much other than give me a pretty dashboard with speeds on.

There is an obvious error on my line which was reported to Telkom almost 2mnths ago.

Axxess do not seem to give a hoot but take my money with no problem.

Can you suggest someone (ISP) who will take Telkom to task and escalate etc etc on my behalf like they advertise.
 
Lord Farquart

Lord Farquart

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Nov 27, 2012
Messages
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My experience have been the opposite. Axxess pressured Telkom every time there was a problem. I just submitted a ticket with the Axxess and SAIX speedtests and that was that.
 
Defib

Defib

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Joined
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Messages
2,221
I have 5 open tickets with axxess. They said I must send test results using openserve test account which doesn't work. My issue is that I pay for a 4meg line and get 2.5meg why would my Speedtest event matter
 
X

x32

Well-Known Member
Joined
Nov 30, 2011
Messages
254
When I had an issue with my line, webafrica were fantastic, they logged a fault with Telkom and then followed up with me both before and after a Telkom technician attended.
 
FNfal

FNfal

Executive Member
Joined
Jul 6, 2011
Messages
6,425
Defib said:
I have moved my line from Telkom to Axxess which hasn't done much other than give me a pretty dashboard with speeds on.

There is an obvious error on my line which was reported to Telkom almost 2mnths ago.

Axxess do not seem to give a hoot but take my money with no problem.

Can you suggest someone (ISP) who will take Telkom to task and escalate etc etc on my behalf like they advertise.
Click to expand...

You had a problem with Telkom so you moved your line to Axxess ?
 
Lord Farquart

Lord Farquart

Expert Member
Joined
Nov 27, 2012
Messages
4,720
Defib said:
I have 5 open tickets with axxess. They said I must send test results using openserve test account which doesn't work. My issue is that I pay for a 4meg line and get 2.5meg why would my Speedtest event matter
Click to expand...

You re getting very close to what you are paying for. 4meg line is combined up and down, so (and I am guessing here) 3.2m down and 0.8m up. Anycase, something like that. Openserve test account does work, I have used it. You might be using wrong username/password. It will tell you if it is an ISP problem or an Openserve problem. Without it they will not action anything. You have to provide the evidence.
 
Defib

Defib

Expert Member
Joined
Mar 6, 2005
Messages
2,221
This chaps
777e91b9861e118e5ab12e71b736687a.jpg
 
B

beesboertjie

Senior Member
Joined
Jun 13, 2017
Messages
523
Defib said:
My issue is that I pay for a 4meg line and get 2.5meg
Click to expand...

Hi Defib, my guess is that the length of your copper wire from the exchange is 3½ km. That’s why you’re getting 2,5 mbps on a 4 mbps line. Your downstream line attenuation is 48 dB. Please check your router’s WAN Line Status and tell me I’m wrong.

Please also check your speed with the Ookla speed test. Click here: http://www.speedtest.net/
 
Last edited:
Johnatan56

Johnatan56

Honorary Master
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Aug 23, 2013
Messages
30,955
beesboertjie said:
Hi Defib, my guess is that the length of your copper wire from the exchange is 3½ km. That’s why you’re getting 2,5 mbps on a 4 mbps line. Your downstream line attenuation is 48 dB. Please check your router’s WAN Line Status and tell me I’m wrong.

Please also check your speed with the Ookla speed test. Click here: http://www.speedtest.net/
Click to expand...

48dB should still allow 4Mbps. At about the 4km mark when you hit 55dB Attenuation you will get below 4Mbps.
This site has one of the most accurate tables I've found, the speed test guide one where you enter values is not that great. http://www.increasebroadbandspeed.co.uk/graph-ADSL-speed-versus-line-loss-distance

He's either at 6km, exposed line, line fault or 2Mbps with interleaved. That's why I'm asking for the line stats.
 
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