Why can't I add data bundles from Vodacom4me?

[Lennytiger]

When I try to add a data bundle to my contract from vodacom4me the option for all data bundles is not there. I am on a business top up package, can anyone tell me why?

 

[jano]

Someone told me (just yesterday in fact) that you can't load data bundles onto VC TopUp contracts...

Edit: http://mybroadband.co.za/vb/showpost.php?p=887917&postcount=4

 

[vodacom3g]

Someone told me (just yesterday in fact) that you can't load data bundles onto VC TopUp contracts...

Edit: http://mybroadband.co.za/vb/showpost.php?p=887917&postcount=4

TopUp is managed as pre-paid, and the pre-paid bundles are not out yet.

If you battle to load bundles on contract, please call 155 so they can sort it out for you.

 

[pengwin]

when last did u try dial 155? .. good luck getting through in under 10 minutes and then trying to navigate the menu'ing system - bah

 

[ic]

When last did you try calling 155?

when last did u try dial 155? .. good luck getting through in under 10 minutes and then trying to navigate the menu'ing system - bah

Having just read your post, and as a test of your assertion, I have just called 155, and I got through within a few seconds of pressing "0 to speak to a consultant".

Seriously, try calling 155.

 

[vodacom3g]

when last did u try dial 155? .. good luck getting through in under 10 minutes and then trying to navigate the menu'ing system - bah

Won't you pass me the time you called 155 and the number from which you called? I'd like to trace the call to check why you held on so long.

Current stats show 80% of calls are answered in less than 20 seconds, so you might have hit a glitch in the system.

Also, I'm a bit stumped that you got a menu system AFTER the call was answered. Or are you saying the phone rant for 10 minutes before it was answered by the IVR?

 

[pengwin]

<begin rant>
i tried again last night - an operator answered after 3minutes of waiting - now that is a huge improvement over my last time where i left it on speakerphone for 20 minutes and still no answer - now 3 mins may not sound alot, but count going 1...1000...2...1000..3...1000 and see how long 3 mins really is .. this was at 19h15 last night .. dialed 155 (there is not option from the 1st menu to get to an operator), i selected 3 - then 0 then the 3 minute wait (2mins.58sec) ... i dont use 155 at all - but 3 time where i wasnt able to load extra data on my 3G contact account i tried to get through to 155 - those were the 20 min wait days.. i only need call after 7pm as i use internet at work, but my 3G at home which is after hours & twice i haven tbeen able to load the needed data bundles and twice I have been billed out of bundle rates which doesnt seem fair because the availability of loading extra data wasnt available to me at the time so i get charged HUGE differance in out of data bundle charge - why not automatically have it charge at the same in bundle rate (seems like a scaly way of making extra money to me - especially when its a mission to get an extra data bundle loaded) - also you dont offer a "call-limit" so that it will only got R50 over on out of bundle rate (again this would limit the amount of HUGE profit VC post shame) - so thats why when i see the 155 no my blood temp rises - 2 bad prev experiences, w i now avoid & buy an extra data bundle upfront at the beginning of the month, but guess what if i only use 10meg of it thats my tough i loose it all the next month - shame VC .. shame ..
</end rant>

 

[Lennytiger]

If vodacom would follow MTN and lower their data prices and maybe bring out prepaid data bundles, I would take out a new contract or switch to vodacom since at the moment their coverage is slightly better...