Why do Iburst still have a HelpDesk?

Guys,
It is my personal opinion that there is no forum rules that state a person should only make negative comments and if they make any positive comments then they are given the nazi treatment.
If that is the norm then I'll rather not participate.
 
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Vote with your wallets. Believe me the crap at iBurst is not worth it. I see complaints multiplying once the hardcap kicks in.
 
@ Ronald, I hope you will stick around.

You seem to have more experience and knowledge compared to G.

At least you reply and participate, even on Sundays.
 
I cannot believe that a company can be so poor due to incompetence alone. It really appears that for some strange reason Iburst is actively being driven straight into the ground.
Have been helping friend install Vodacom 3G and mostly have been impressed. A 70Meg download AVERAGED 235kBytes/sec! I didn't think that those advertised speeds were real. Now I know they are. Now even less reason to stay with Iburst. Recently migrated all my emails away from Iburst's unreliable servers. Am busy asking all my correspondents to stop using my Iburst email address - and telling them why I will no longer be using Iburst.
My first use of Iburst was in December 2004. How many of you guys out there can beat that? They were still in beta then. Makes me so sad to see a cool technology falling apart (or being sabotaged).
 
nevstarwader said:
My first use of Iburst was in December 2004. How many of you guys out there can beat that? They were still in beta then. Makes me so sad to see a cool technology falling apart (or being sabotaged).
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I remember those days - I joined in 2005

They still HAD a helpdesk then ;)
 
r00igev@@r said:
native,
Any subscriber can escalate an issue to Gcebile if the normal channels fail or come up short. Shaun Green does not represent iBurst any more.
GimmeGigs,
diegoa is not an iBurst employee. I think he is an astute individual who achieves more using a carrot than a stick.
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RT@r001gev@@r - the problem with iBurst is not everyone is in the forum and if you don't have internet access you will not post here. You can differ with but experience taught me that Gcebile just escalate to someone else which happens to be the same channels while Ronald seam to be more technical and might do something if it's network related.

I've being a subscriber since late 2004, while they were still @ auckland park. In 5 years they have managed to screw it harder
 
r00igev@@r said:
Guys,
It is my personal opinion that there is no forum rules that state a person should only make negative comments and if they make any positive comments then they are given the nazi treatment.
If that is the norm then I'll rather not participate.
Click to expand...

Ronald, you are right about the absence of rules regulating positive/negative posts. But there's a history that you either do not know or wish to ignore. Diegoa in the past has complained about 'too much negativity' on the iBurst subforum; frequently he posts these short 'no problems my side' posts where people are having major problems with iBurst, as if to say "Don't know what you're complaining about."

So, sauce for the goose, sauce for the gander. Thus the jibes at Diegoa being a shill.
 
Anyone know how else to get hold of iBurst Account Department.

You leave a message on the web for them to call you - Does Not Happen

I have been trying to call them since Friday but NOBODY picks up & I am sick of that corny music they play. I know the place is in shambles but surely they have staff to answer a damn telephone? How are people supposed to even try out these new future products of theirs when they can't even handle the current one or even migrate to other software smoothly?

Edit:

Oh, & the negativity is there cos they brought it upon themselves & THEY let things get this bad / out of hand.
 
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