Why do we let MWEB get away with it...

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luxe

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Exaggerating:

1. You buy a Steers Burger and Chips, you pay the full price but they only give you One bite of your burger and an empty box of chips, 3 hours after you ordered.
2. You take your car for a service, they fix it, you pay. When you drive out you realise your car that could go 120km/h now only goes 10km/h. Dealership says they are sorry, the parts they put in dont let it go any faster, please wait for the other part to arrive...when? Well they dont really know..." next month"

Pretty sure you would complain.

Not Exaggerating:

1. You pay for MWEB Uncapped on a 4mb line. Your linespeed for 3 weeks borders on 2kb/s transers. Youtube doesnt stop buffering. Http downloads fail. Torrent dont exist in your universe. That Rapidshare subscription, throw it away.
2. Will @ Mweb says it will be all be ok. They bought more bandwidth.
3. Sorry you were going fast before Sir - you werent on our network, and now that you are, we are shaping the crap out of you.
4. When will this bandwidth arrive that they bought? Well, it seems Will@Mweb doesnt know either.
5. You have paid another entire months uncapped 4mb line fee to Mweb, and what have you received in return?

Noone complains on a platform that makes a difference.

Why in EVERY other industry, if we dont get what we paid for, we complain, we make a scene, we phone Carte Blanche, we mail the ASA, we get on Hello PEter.

Mweb dont deliver (and havent delivered since the second month of uncapped), yet we all roll over and say " Thanks for the Info Will, we really appreciate it" - when he has said nothing, and indicated that its only going to get worse, and we will be shaped into the ground even more.

Meanwhile, we appreciate our 2 - 10kb/s downloads during office hours (and some outside), and mWEB takes our money while we do it.

Why do we let them get away with it....and I mean WE, including me.
 
im not supporting them if things dont come right, will cancel and take as many people with me as possible, its disgusting the way customers are being treated, to think i convinced about 25 people all together to join mweb, il never recommend them again.
 
mweb has until the end of the week to get speeds back to what they were, or im out
 
blaaislaai said:
I don't have issues with my 4mb mweb, paying to have 4mb and do get my full 4mb during the day and night.
Click to expand...

Thanks Blaaislaai, however I am sure you would picked up that this thread concerns the people who ARENT recieving the service they are paying for.

Please try keep up, you are slowing us all down.
 
I have been down this road before Fudzy. Speedtests, ping tests, line tests, router tests blah blah.

This post is as much about the service, quality of response, definitive information, customer satisfaction and truthfulness about their products performance as it is about my line speed on torrents.

I am unhappy that its getting worse all the time, and i am paying the same.
 
You people need to realize there is NOTHING you can do about the bad speeds on these cheap Uncapped ADSL Accounts. If you want proper speeds you will need to "Pay Up"... Until another Undersea Cable ships in nothing is going to change. Your complaints will just keep falling on deaf ears.
 
Let me guess, you're complaining mostly because you're not getting full line speed on torrents, or news servers, or some direct download sites?
 
if he doesnt get full line speed on something common like downloading eclipse or netbeans for example ... then he should have a legitimate excuse to be upset me thinks
 
Absolutely, that's why I asked him to post his Speedtest.net results.
 
I just notified MWEBnyetski (they act like a bunch of commies anyways) I 'm canceling at the end of this month. I'll go back to a capped account because uncapped offers no benefit to me at all. I am not one of those peeps who suck the net dry but still would like to be able to if I wanted, know what I mean? Capped will mean a better throughput at the end of the day as I have conducted numerous tests in this regard between capped and uncapped accounts on various ISP accounts. Oh, and I will save a few moola's as well....

Oh, let me post some speedtest results quick:
Local Newlands CPT (WebAfrica)


Local Midrand (Neology)


International - London


International - New York


I have a "4Mb" line.
 
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Whooo now I agree with comparison of the OP, but if you go to a car dealership and buy an uno, you get an uno, not a m3.
You pay accordingly for the speed you get..
I don't have and have not tested the mweb unshapped uncapped (business uncapped) but if you paid for the m3 I'm sure you would get the speeds you want on torrents and rapid share.

That said I'm tired of the waiting game. Promises of more speed, higher capacity etc.. If they are implementing it I don't see it? or they just signing up customers so fast that any expansions they do implement are saturated almost immediately..
 
It would appear that the new shaping hours are as follows

6am -> 7pm (5kB/s)
7pm -> 12pm (55kB/s)
12am -> 4am (120kB/s)
4am -> 6am (200kB/s)

Source: Personal Experience

Why do they shape to nothing during the day?
If they could provide 50kB/s for p2p during the day I'd be happy (I have a 4mb line)

So I end up watching full HD youtube videos during the day which takes even more data than 55kB/s.
In the end we end up using even more data during the day.

Mweb claims they need to shape so that businesses aren't dragged into the ground with slow speeds.
Businesses really don't need 400kB/s for emails and 400kB/s is exactly what's been allocated to http.

This shaping is just rediculous.

Why should the home user have to fork out more money to buy an uncapped business account when the regular accounts are obviously optimized for businesses.

I would propose a Home account with slower http and more p2p allocation and business accounts with more http than p2p allocation, it makes obvious sense.

It's my data and I want control of what I can do with it, otherwise I'm gonna use it on something I don't really want (ie. Youtube at 1080p)

Why doesn't mweb make 2 accounts at the same price with different shaping options? Data is data, no matter what port. 5kb/s on p2p doesn't take any more data than 5kb/s on http.

What mweb should be offering:

4mb Home Adsl (60% p2p, 30% http)
4mb Business Adsl (10% p2p, 90% http)

I've had a look at the new uncapped accounts out there and it looks like axxess is making a comeback. I'm getting tired of staring at my download speeds hoping every hour that things will get back to what they used to be. It is clear that mweb isn't providing the same quality of service they did at month 2.
 
I'll admit my usage patterns have also changed during the extreme shaping.

The problem with your suggestion is both managerial and technical.
It's hard to design one account to keep thousands of people happy and make business sense.
Yet designing multiple accounts would essentially cause them to be priced differently.
Remember you not the only person using the pipe, and essentially those that use torrents (myself included) leave them running for long periods of time, constantly using a portion of the pipe.

Http requests are almost instantaneous or are for shorter periods of time than torrents.
This enables more people to share a pipe as it is not packed with users permanently trying to pull torrents. So that they can sell more accounts on one pipe making more money..

I dont agree with this but its business and when something better comes out consumers must vote with their wallets
 
If 'uncapped' ADSL at R219 p/m means you're not restricted to any sort of cap but don't you dare try and download anything or watch streaming video on YouTube then they should say so before signing people up.

MWeb's advert for 384, uncapped, ADSL clearly states that: "Ideal for video calling, downloads and running a small office", along with other statements. This is clearly not the case.

I am also one of those who like someone said in an earlier thead "don't want to suck the internet dry", I just want to be able to download sometimes at a reasonable speed that having ADSL in the first place offers and to watch the odd online video. What's the point of having a 384 connection when all we're getting are 56k speeds?

I've already voted and gave MWeb notice at the end of last month, enought is enough, I know the Internet can be faster - I've proved it by signing on with another ISP already.
 
Maybe it's time for change

The reason we keep them running 24/7 is because we get speeds of 10kb/s.
One download of 4 gigs is enough entertainment to keep me busy for 3 days.

10kb/s * 3600 (seconds per hour) * 12 (hours of shaped) / 1024 (KB per MB) = 421MB per Day
50kb/s * 3600 (seconds per hour) * 12 (hours of unshaped) / 1024 (KB per MB) = 2105MB per Day


Total P2P Data Allocated per day (Average) = 2526MB
Total P2P Data Allocated per month (Average) = 2526MB * 30 = 75780MB/1024 = 74GB

Price per p2p gig per month (4mb) = R539/74GB = R7.28c Per gig of p2p

Axxess is starting to seem like a more viable option.

(http://mybroadband.co.za/news/adsl/14861-ADSL-data-per-month-for-under-R1000.html)

"The lowest per GB price was however not achieved on Axxess’ 384Kbps Uncapped Express+ accounts, but rather on their standard 4 Mbps Uncapped ADSL accounts retailing for R496 per month.

The top downloader on these uncapped 4 Mbps accounts consumed 776 GB per month, equating to 64c per GB. The top 10 users on these accounts consumed between 478 GB and 776 GB per month."


nakedpeanut said:
I'll admit my usage patterns have also changed during the extreme shaping.

The problem with your suggestion is both managerial and technical.
It's hard to design one account to keep thousands of people happy and make business sense.
Yet designing multiple accounts would essentially cause them to be priced differently.
Remember you not the only person using the pipe, and essentially those that use torrents (myself included) leave them running for long periods of time, constantly using a portion of the pipe.

Http requests are almost instantaneous or are for shorter periods of time than torrents.
This enables more people to share a pipe as it is not packed with users permanently trying to pull torrents. So that they can sell more accounts on one pipe making more money..

I dont agree with this but its business and when something better comes out consumers must vote with their wallets
Click to expand...
 
Yenolo said:
If 'uncapped' ADSL at R219 p/m means you're not restricted to any sort of cap but don't you dare try and download anything or watch streaming video on YouTube then they should say so before signing people up.

MWeb's advert for 384, uncapped, ADSL clearly states that: "Ideal for video calling, downloads and running a small office", along with other statements. This is clearly not the case.

I am also one of those who like someone said in an earlier thead "don't want to suck the internet dry", I just want to be able to download sometimes at a reasonable speed that having ADSL in the first place offers and to watch the odd online video. What's the point of having a 384 connection when all we're getting are 56k speeds?

I've already voted and gave MWeb notice at the end of last month, enought is enough, I know the Internet can be faster - I've proved it by signing on with another ISP already.
Click to expand...


lol but you not capped! You just shaped as per their FUP.

On a 384 you can you use skype or similar? can you download firefox or email attachments etc? Can you check emails and visit other companies web pages?
If yes then you getting what is advertised.
 
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