Why do we put ourselves through this.....

[mac_mac74]

dude, its not bribery, its paying someone extra to do a job properly - its quite disgusting the lengths people must go to , to get anything done (in this country)

 

[Omac]

because you can get anything from double to quadruple the amount of bandwidth you pay for. and in the end, when you go with a different SAIX ISP, the money still ends up with SAIX (Telkom).

Read the thread about telkoms blacklisting and all. Sounds like it all this double to quadruple stuff may stop.

www.openweb.co.za​

 

[uberNoob]

Why oh WHY did I think today would be ANY DIFFERENT from the other days I have had to deal with Telkom ? So much for me getting my ADSL line installed today.

I just sent this email to Telkom. Anyone think I will get reply ? I suspect the only reply I will get is a Read-Receipt or a Delete-Unread-Receipt.

Hi

After getting THREE confirmations from DIFFERENT PEOPLE that the ‘project’ my application was assigned to had indeed been completed, and that it had been escalated to the scheduling department, I got a phone call on the 18th September from the scheduling department to schedule a date to send a technician through to finalize the install of my ADSL line. We arranged 21st September as the date. Imagine my joy at the thought of finally get the ADSL line installed.

Once again, I took time off work today, and waited for the technician to phone me. I eventually phoned the scheduling department and asked what was happening as the technician had still not called me. The person I spoke to (who turned out to be the SAME person who phoned me on the 18th to arrange the date to meet the technician) checked on the computer and saw that they could NOT send a technician through to finalize the install, because the application was still in ‘hand back’. Whatever that means and ‘hand back’ from which department to which other department, she could not tell me. So once again, Telkom has wasted my time for no good reason, except pure inefficiency and incompetence.

I am tempted to ask you to explain how a time can be scheduled when the line is not ready to be installed (for the SECOND TIME), how this time can be scheduled by the same person that in 3 days time then tells me that there is a problem and that they cannot send a technician, and WHEN this application will FINALLY be complete, but I don’t see the point, as there is almost no chance that I will get a reply.

I will admit that my other ADSL installation (in Pretoria) went through more or less (but not completely) without a hitch, and for that I am grateful. However, the frustration, anger and sense of futility caused by the endless delays, excuses, miscommunication, lack of communication, wasting of my time meeting people at my premises for no good reason and getting different stories from different people FAR outweigh that gratefulness.

With all of that said, I wish you a restful long weekend, while I have to once again spend unnecessary time at the office doing work that I should (in theory – if I could get an ADSL line installed) be able to do from home.

Best regards

 

[uberNoob]

Cancelled the ADSL application. Couldn't be bothered with Telkom's rampant inefficiency. Best of luck to all y'all still waiting for their ADSL line or those considering getting one.

 

[Arzy]

It really is quite shocking the level of service that Telkom claims is acceptable. I'm been trying for about 3 hours today to get a progress report on my installation. 0800 456 786 is either engaged or you can hold on for about 45 minutes to an hour before getting cut off. Calling 10219 helps even less because apparently they are not longer on the same system and cannot give progress related updates. This causes me to ask myself, if this number can't give updates why does the voice prompt say "Press 2 for home dsl installation and progress related queries..."

In any case, ordered 6 March 2006, latest date should no unforseen circumstances arise 16 December 2006. Strange part is whenever I call that dates moves on further but nobody can tell me what unforseen circumstances caused this other than pure incompetence. I'm willing to say with all certainty that I won't be getting a line this year...

 

[MFour]

Yup, but according to ICASA all is well in the land of Telscum, they don't overcharge, service is acceptable and their shares bring in a tidy bit of pocket money to those who sold their souls to the devil itself...

 

[Freaksta]

WeoWeo?

 

[Christiaan]

After holding for 45 minutes today I get told I can get ADSL sometime in December.

This after I ordered on 15 June 2006 and got told 2 weeks later it'll be ready end August.
Then it moved to this week. Supposedly today.

Now December.

Same old no ports excuse, although the second date of end August had something to do with cables.

Great job Telkom, I'm such a delighted customer.

 

[Arzy]

The one thing I would like to see and that I think would improve Telkom extremely is if someone could take responsibility. Nobody you speak to ever knows exactly what's going on or who for that matter would know. If you call them the standard response is that the system says X and that is all information they have, asking to speak to someone higher up just gets you put on hold or cut off.

According to the system the last update on my installation was the 10th of June, this was simply to indicate that the expected date of installation was end of November(now 16 December somehow but they can't see who changed the date or why). The saddest thing to me is that I had received multiple calls during that week of June confirming that I would be at home so that they could come and install, I even have it on an e-mail that they will be there on the 10th to install. After waiting all day and calling repeatedly I get nothing and then I'm suddenly informed I have another couple of months to wait.

Surely someone should take responsibility for things like this?