Wifi calling missing automated SMS's

[Leno]

Hi @Cell_C

When I have wifi calling enabled I noticed that certain automated SMS's never arrive, eg OTP

As a test I used AWS SNS SMS service which we use at work and the messages fails
If I turn off wifi calling and send again it comes through no problem

Is it possible that we can escelate this to the technical dept?

{
    "notification": {
        "messageId": "xxxx-xxxx-xxxx-xxxx-xxxxx",
        "timestamp": "2021-11-18 18:45:26.571"
    },
    "delivery": {
        "mnc": 7,
        "numberOfMessageParts": 1,
        "destination": "+2763xxxxxxx",
        "priceInUSD": 0.0198,
        "smsType": "Transactional",
        "mcc": 655,
        "providerResponse": "Unknown error attempting to reach phone",
        "dwellTimeMs": 431,
        "dwellTimeMsUntilDeviceAck": 1470
    },
    "status": "FAILURE"
}

 

[Leno]

Edit:

After I turned off Wifi calling now its still failing

I wonder if this is not anything to do with the fact that I ported from MTN?

 

[Cell_C]

Hi Leno

Can you receive other SMS from local numbers/network?

^NZ

 

[Leno]

Hi Leno

Can you receive other SMS from local numbers/network?

^NZ

Howdy

Yeah I receive Incontact from FNB, some courier SMS's, Afrihost OTP,

The one courier - PUDO / The courier guy said they had SMS'ed my pin but I didnt get it
This made me think back to other SMS's I do not get

I would imagine there is a common bulk sms provider involved in the ones that I dont get

I can PM you the message ID from the log above, perhaps you can look on your end

Cheers

 

[Leno]

Also tested on https://www.bulksms.com/test/ which doesnt come through

 

[Leno]

@Cell_C I didnt tag you above so just tagging so you dont miss my replies

 

[Cell_C]

Thank you.

Please send us a private reply with your Cell C number, the make and model of your device and we will log this with our Service Desk.

^NZ

 

[Leno]

@Cell_C

Just tested this again this morning and it seems to be working

Thanks for your assistance

 

[Cell_C]

@Cell_C

Just tested this again this morning and it seems to be working

Thanks for your assistance

You are welcome.

^NZ