Muffen Man
Well-Known Member
WiMax Information Guide.
Telkom installed my WiMax a few days ago (after waiting over a year for ADSL).
Not many people know about the workings and procedures of WiMax, so I thought I’d right a guide on my experiences to help fellow people out when applying for WiMax.
Firstly, to order WiMax you’ll need to call the Telkom business call center on 10217. When you get through to an consultant, make sure to get the person’s name, so you can refer back to him/her.
Place you order with the consultant. They usually say someone will contact you within 48 hours to complete the order.
Telkom lost my WiMax application 4 times. I recommend you call 10217 to following day to make sure the order is on the system. The Telkom consultants also tend to shove you around different departments, as most of them have no idea what WiMax is or how it works. The 10217 department is correct, so if they say they going to transfer you to either 10219 or 0800 375 375 you going to end up at a dead end.
Someone will contact you, it’s not usually in 48 hours. Someone eventually got hold of me in 5 days.
They will give you your WiMax order number. Make sure to write the order number down.
The order number isn’t like the ADSL order numbers, an example is: 1043178A
Telkom will then give your order to an external company. The external company will contact you to arrange a date and a time to come and install the WiMax equipment. Expect an installation date within 1 to 2 weeks.
I recommend you be present when the company does the installation, as they install a small flat panel antenna on a pole, and run cable to where you want your WiMax modem to be located.
Picture of the WiMax antenna: http://www.ibit.co.za/wimax/wimax antenna.jpg
They run an Ethernet cable from the flat panel WiMax CPE to the WiMax IDU.
The WiMax CPE is the Flat panel thats installed on the pole. The WiMax IDU supplies the power to the WiMax CPE antenna.
The WiMax they supplied us with is a single port IDU:
http://www.ibit.co.za/wimax/wimax modem.jpg
I connected the WiMax IDU to a Linksys Broadband Router, and it works perfectly. Your PPPoE username and password is not installed on the WiMax IDU. The WiMax IDU functions as if it were a bridged ADSL modem. Therefore you’ll need to create a PPPoE broadband dial-up connect in Windows to access the internet.
The speed of the WiMax is 512 kbps and 256 kbps down. I’ve been getting around 60 kb/sec average on the IS news server.
If there’s anything else you want me to add to this help guide or have any questions about WiMax, post and I’ll try to answer them
Telkom installed my WiMax a few days ago (after waiting over a year for ADSL).
Not many people know about the workings and procedures of WiMax, so I thought I’d right a guide on my experiences to help fellow people out when applying for WiMax.
Firstly, to order WiMax you’ll need to call the Telkom business call center on 10217. When you get through to an consultant, make sure to get the person’s name, so you can refer back to him/her.
Place you order with the consultant. They usually say someone will contact you within 48 hours to complete the order.
Telkom lost my WiMax application 4 times. I recommend you call 10217 to following day to make sure the order is on the system. The Telkom consultants also tend to shove you around different departments, as most of them have no idea what WiMax is or how it works. The 10217 department is correct, so if they say they going to transfer you to either 10219 or 0800 375 375 you going to end up at a dead end.
Someone will contact you, it’s not usually in 48 hours. Someone eventually got hold of me in 5 days.
They will give you your WiMax order number. Make sure to write the order number down.
The order number isn’t like the ADSL order numbers, an example is: 1043178A
Telkom will then give your order to an external company. The external company will contact you to arrange a date and a time to come and install the WiMax equipment. Expect an installation date within 1 to 2 weeks.
I recommend you be present when the company does the installation, as they install a small flat panel antenna on a pole, and run cable to where you want your WiMax modem to be located.
Picture of the WiMax antenna: http://www.ibit.co.za/wimax/wimax antenna.jpg
They run an Ethernet cable from the flat panel WiMax CPE to the WiMax IDU.
The WiMax CPE is the Flat panel thats installed on the pole. The WiMax IDU supplies the power to the WiMax CPE antenna.
The WiMax they supplied us with is a single port IDU:
http://www.ibit.co.za/wimax/wimax modem.jpg
I connected the WiMax IDU to a Linksys Broadband Router, and it works perfectly. Your PPPoE username and password is not installed on the WiMax IDU. The WiMax IDU functions as if it were a bridged ADSL modem. Therefore you’ll need to create a PPPoE broadband dial-up connect in Windows to access the internet.
The speed of the WiMax is 512 kbps and 256 kbps down. I’ve been getting around 60 kb/sec average on the IS news server.
If there’s anything else you want me to add to this help guide or have any questions about WiMax, post and I’ll try to answer them
Last edited: