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Telviva VoIP Business Telephone System will help the most as we have an office based within South African and another based in Lesotho. As staff travel between both locations, the cost of roaming becomes increasingly prohibitive. Furthermore, we have many overseas clients and this will assist in saving cost for all concerned.
 
Our top priority for clients, when implementing new installations for them, is to ensure a smooth migration from their current platform as well as continued enhancement thereafter.
 
Hosted Contact Center Services
My business has been running comfortably for a few years, now. However, something we are struggling with is our target market not fully understanding what we are offering and how they can use our product to make incredible changes in their lives. With this service from Telviva, we could handle a greater volume of calls, have shorter and more efficient phone calls, gather call data and improve our service owing to call recording.
 
PBX Call recording would work great for me, I don't always have a notebook close at hand
 
Manage your migration with Telviva

Our top priority for clients, when implementing new installations for them, is to ensure a smooth migration from their current platform as well as continued enhancement thereafter.
 
Hosted Contact Center Services from R495 Per Month

When intense reporting metrics and agent-management tools are required, upgrade to Telviva Hosted Contact Centre.
 
Their cloud based PBX services from R79 a month are amazing for a starting company who doesn't want to invest in expensive infrastructure
 
Cloud-based business telecoms and communications solutions. Our services will save your business money.
Move your telecoms to the cloud for more flexibility, less cost, more control
 
Reduced communication costs
A cloud-based communications system ensures you will always have free inter-company calls and competitive rates to all destinations. Telviva offers true per second billing with no hidden costs.
 
Telviva Touchpoint


Telviva Touchpoint Benefits
A multi-channel contact centre service
Using our end-to-end multichannel environment, Touchpoint can facilitate real-time user interaction between a company and its customers or suppliers, using any or all of the contact mediums of their choice. These include text and voice (online voice as well as traditional inbound and outbound calls). Touchpoint is actively developed according to customer requirements, therefore additional mediums could be developed.
Business Benefits
Touchpoint enables a more efficient solution to voice and is ideal for sales teams, help desks and finance departments. Touchpoint increases productivity and improves customer service with its easy to use live pop up chat window. The web-based platform also allows for instant reporting. Touchpoint is geographically independent, meaning, should you choose, you could have global agents servicing your customers around-the-clock.
Customer Benefits
The benefits for your customer are as great as the benefits to you. Apart from the free cost for your customer, Touchpoint also reduces the amount of time between your client contacting your business to being transferred to the correct department. This, coupled with the elimination of noisy office environments means a stress free and pleasant interaction between your call centre agent and your customer. Touchpoint is future proof, intuitive and easy to use.
 
Touchpoint

A multi-channel contact centre service
Using our end-to-end multichannel environment, Touchpoint can facilitate real-time user interaction between a company and its customers or suppliers, using any or all of the contact mediums of their choice. These include text and voice (online voice as well as traditional inbound and outbound calls). Touchpoint is actively developed according to customer requirements, therefore additional mediums could be developed.
 
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