Windows 10 update issue, display not compatible.

[bigboy529]

Hi all
I just tried to update a old laptop of mine to Win10, it's currently running 7. In the upgrade assistant thingy when checking if the computer can be updated, it says I can't update because the display is not compatible with Win 10 or something like that.

Thing is, right in the beginning when Win10 came out I installed it on one of my old laptops just to check it out, but I removed it afterwards, I'm 90% sure that it was this laptop which I had it installed on.

I remember Microsoft changed the minimum system requirements for Win10 a while ago and this is probably where this machine's display got the cut. Any ideas how I can get past this?

 

[vinodh]

Update the display driver with the latest version from the manufacturers website and try again. The other way would be to backup the laptop and clean install Windows 10 using the Windows 7 key. I prefer the second method since you then have a fresh installation of Windows 10 without having carried any crap over from Windows 7.

 

[bigboy529]

Update the display driver with the latest version from the manufacturers website and try again. The other way would be to backup the laptop and clean install Windows 10 using the Windows 7 key. I prefer the second method since you then have a fresh installation of Windows 10 without having carried any crap over from Windows 7.

So can I clean install Win10 and use the Win7 key stuck on the bottom of the laptop even if Win10 was never installed on a machine before?
I was under the impression you have to first install Win10 through the update application for it to authorize and then afterwards you can do a clean install.

 

[sajunky]

So can I clean install Win10 and use the Win7 key stuck on the bottom of the laptop even if Win10 was never installed on a machine before?
I was under the impression you have to first install Win10 through the update application for it to authorize and then afterwards you can do a clean install.

On 11/2015 release (or above) you can use COA Win7 key as adviced.
However you don't have to give your COA key to Microsoft, but use GenuineTicket.xml generated on the existing Win 7 installation. Here is how to do it:

. How to upgrade from W7/8.1 without to go through the upgrade process itself with ease

1. Validate your w7 SP1 (W8.1) online, best using IE.

2. Generate a genuine ticket of your installation by:

2.1 Copy gatherosstate.exe from your downloaded Windows 10 10240 ISO to your installation which should be upgraded.

2.2 Run it on your activated and validated Windows. It'll output GenuineTicket.xml. Save this on a USB thumb drive or something.

3 Then do a fresh install with your suitable w10 ISO, skip to enter key at setup procedure.

4 Once it's installed make sure your internet connection is DISABLED/do not enable the internet connection! Reboot w10.

5. Copy GenuineTicket.xml to C:\programdata\microsoft\windows\clipsvc\genuineti cket\ of your w10 installation and reboot again.

6. Connect online, it should activate.

Source: http://forums.mydigitallife.info/th...-through-the-upgrade-process-itself-with-ease

Note, The last time I was doing it, I noticed that Microsoft removed online validation requirements on the Microsoft Web site. I was forwarded directly to the Microsoft Advantage download web site, but here Internet Explorer is banned, had to use Chrome.

 

[bigboy529]

Thanks @sajunky I'm sorted, decided to just update to 10 through the app, will do a fresh install at a later stage. Now a second problem I have is MS Office 2010 installed on this machine which I don't have a key for, so how do I go about installing Office again if doing a fresh install of everything?
P.S. this my sisters laptop I'm helping her with, I've got Office 365 so sorted with my own machines.

 

[backstreetboy]

Thanks @sajunky I'm sorted, decided to just update to 10 through the app, will do a fresh install at a later stage. Now a second problem I have is MS Office 2010 installed on this machine which I don't have a key for, so how do I go about installing Office again if doing a fresh install of everything?
P.S. this my sisters laptop I'm helping her with, I've got Office 365 so sorted with my own machines.

http://www.nirsoft.net/utils/product_cd_key_viewer.html

 

[Geoff.D]

On 11/2015 release (or above) you can use COA Win7 key as adviced.
However you don't have to give your COA key to Microsoft, but use GenuineTicket.xml generated on the existing Win 7 installation. Here is how to do it:

Source: http://forums.mydigitallife.info/th...-through-the-upgrade-process-itself-with-ease

Note, The last time I was doing it, I noticed that Microsoft removed online validation requirements on the Microsoft Web site. I was forwarded directly to the Microsoft Advantage download web site, but here Internet Explorer is banned, had to use Chrome.

Never ever had an issue with IE on the Microsoft Advantage download website. But have not used the site in the last month. Which advantage site specifically did you find that IE was banned? The MS site or one of the other University sites?

Used the off line process twice only, last year. Wonder if it will still work after the 29th July 2016?

The most common advice at the moment for those that have to revert back to W7/8/8.1 is to upgrade before 29th July, immediately revert back, and then will still be able to re-install win 10 after the 29th July at their convenience. I have had only one request to follow this process in the last week. Seems most have resigned themselves to the upgrade.

I have had to upgrade 15 PCs this week past alone. The panic out there has definitely set in ....

 

[sajunky]

Never ever had an issue with IE on the Microsoft Advantage download website. But have not used the site in the last month. Which advantage site specifically did you find that IE was banned? The MS site or one of the other University sites?

Used the off line process twice only, last year. Wonder if it will still work after the 29th July 2016?

The most common advice at the moment for those that have to revert back to W7/8/8.1 is to upgrade before 29th July, immediately revert back, and then will still be able to re-install win 10 after the 29th July at their convenience. I have had only one request to follow this process in the last week. Seems most have resigned themselves to the upgrade.

I have had to upgrade 15 PCs this week past alone. The panic out there has definitely set in ....

There is no reason to panic. Upgrade and register Windows 10 upgrade (meaning - activate) on the Microsoft server using any available method and it is done. Next time you really want to use Windows 10, do fresh installation and skip entering keys. When I have number of PC's for upgrade, I use a spare hard drive, disconnect original one, when the upgrade is activated online, shut down and reconnect old hard drive, nothing is changed.

As for the Windows Advantage website, there is no validation anymore. You are being immediately redirected to the Windows Advantage web site and when using Chrome you can immediately download goodies (like MSE, etc.). When using IE (which is coming with Win7 SP1), it kicks you out for an upgrade (about 100MB download with mandatory fixes, so be aware of it).

The link I am talking about is when you click below Genuine Advantage icon in Control Panel -> System.

 

[Geoff.D]

There is no reason to panic. Upgrade and register Windows 10 upgrade (meaning - activate) on the Microsoft server using any available method and it is done. Next time you really want to use Windows 10, do fresh installation and skip entering keys. When I have number of PC's for upgrade, I use a spare hard drive, disconnect original one, when the upgrade is activated online, shut down and reconnect old hard drive, nothing is changed.

As for the Windows Advantage website, there is no validation anymore. You are being immediately redirected to the Windows Advantage web site and when using Chrome you can immediately download goodies (like MSE, etc.). When using IE (which is coming with Win7 SP1), it kicks you out for an upgrade (about 100MB download with mandatory fixes, so be aware of it).

The link I am talking about is when you click below Genuine Advantage icon in Control Panel -> System.

Thanks for the tips about using a spare hard drive. I help persons who generally cannot afford to go to a professional, and as a hobby.
I have some knowledge of WIN 7. I will certainly have a closer look next time I get someone wanting to keep WIN 7 but also wanting to ensure they can upgrade in the future.

At the moment, it is just about ordinary persons wanting to get the "free upgrade".

 

[sajunky]

Get it, to be save and make Microsoft happy.
Spare hard drive is viable when using multiple installations. For a single PC upgrade full HDD image to a file on the external drive will do the same. It takes few minutes to image 100GB system disk, then the same time restore it back.

 

[mister]

I had the same issue updating a machine the other day... "Display not compatible". I ended up unplugging the display, remoting in, and starting the upgrade again. It updated fine, and the display worked fine when I connected it.

 

[Geoff.D]

There were some issues with the "universal" windows drivers for displays after an update.
I found that if you went to the website for the display / OEM supplier of the PC, get their latest drivers for WIN 10, the problem went away.

This is the same issue we get with some printers, notably HP printers.

 

[sajunky]

This is the same issue we get with some printers, notably HP printers.

Oh, yes. Be careful with HP Universal Printer Driver. There were many problems before, but it is a real disaster in Windows 10, stay away.

 

[Geoff.D]

Oh, yes. Be careful with HP Universal Printer Driver. There were many problems before, but it is a real disaster in Windows 10, stay away.

Ja unfortunately, I have had to master the Universal HP drivers and how to get printing to a HP printer working under Windows 10.

Difficult but once you get the hang of it the problem also disappears.