Windows 7, Office 2007 sharing violation

S

Spazmatic

Well-Known Member
Joined
Aug 29, 2009
Messages
369
Reaction score
12
Location
Cape Town
Hi Guys,

One of my clients is running Windows 7 6.1.7600.16385, office 2007 and Trend Micro officescan v10

I have updated the Trend server to service pack 1 with all other patches.
His machine is completely up to date, office and windows.

When working in excel, he receives the following error on random when trying to save files to his local drive. (please note he is working on the local machine and not on network resources, the file is also not under any protected or shared folders)

"Your changes could not be sabe to 'blah blah blah.xlsx' because of a sharing violation. Try saving to a different file.

Then if he clicks OK on the message screen (only option is OK), he is prompted by another screen

"The file you are trying to open, 'blah', is in a different format then specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?"

Please note he receives this error at random, and not on all documents. He also receives this error in work and powerpoint.

**** What we have tried so far ****

If you disable the trend service, problem goes away.

If you disable the Windows search service, and leave trend enabled, problem goes away.

I have googled the issue, people recomended reinstall the windows desktop search, this did not work.

They said we should update the trend server to service pack 1, I have done this and still no luck.

I am trying to find a link between the desktop search sevice and this problem, anyone have any ideas? (that don't involve downgrading to XP :D)

thanks in advance
 
Hi There i have had the same problem and am running XP and Trend so i dint think that Win7 is the Problem i think more that likely it is trend ??
 
Thanks for the reply,

There are about 400 workstations running windows XP, and all of them are fine. Even the few vista stations are alright.

However 5 of the senior users have demanded an upgrade to windows 7 and only they are experiencing the issue.

I also think it is a trend issue, but why when I disable the search in windows 7 while still running trend does the problem stop. So what I am trying to establish is the relation between windows 7's search and Trend.
 
the client has trend, wants to keep trend so I need to find a solution for trend. thank you for the replies so far no matter how constructive ;)
 
Nothing to do with indexing services accessing files? Would google desktop search serve as a replacement for Windows search?
 
the problem with disabling the search function is it also disables the search in outlook which did not sit well with the director.
 
logged a ticket with secure data,

in the mean time I have disabled behaviour monitoring on the officescan server for all clients and this seems to have stopped the problem.

will post a permanent fix once recieved from Trend, apparently alot of people are having this problem.
 
as mentioned, it is a problem on trend, also there are people having the same problem with a number of other anti virus solutions.

It is something to do with the way new anti virus technologies scan for threats, etc that causes a problem with the office suite in particular.

So hopefully trend will aknowledge the problem and provide a fix.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X