Wish debug.rain.network stil existed.

[Donavin97]

Hi everyone, as the title says, I wish debug.rain.network still existed.
For me, the new optimizer is useless, since I have a visual impairment, I can't use maps.
I liked the table they had with all the tower information right there, as I could do self diagnostics.
Now, however, it is a pain to ask what is going on, because I am still waiting for my tower issue to be resolved. I have a suggestion dear Rain: Implement self-service, so that clients actually can fix issues, or at least know what's going on, rather than let incompetent staff handle them.
Anyway, since I don't think self service is going to happen soon I might as well ask.
@rain_mobile and @rain_networks, I have sent emails regarding my issue, providing coordinates and all the relevant information, I am still waiting for a response, and it's a week later again.
And a question for the MyBroadband users, how do you go about receiving delivery of a package when in a rural area, for example if I order a new ISP package, do you guys think it would be best to go to the nearest town and let them deliver there?
Thanks. Sorry about long post.

 

[rain_mobile]

Hi everyone, as the title says, I wish debug.rain.network still existed.
For me, the new optimizer is useless, since I have a visual impairment, I can't use maps.
I liked the table they had with all the tower information right there, as I could do self diagnostics.
Now, however, it is a pain to ask what is going on, because I am still waiting for my tower issue to be resolved. I have a suggestion dear Rain: Implement self-service, so that clients actually can fix issues, or at least know what's going on, rather than let incompetent staff handle them.
Anyway, since I don't think self service is going to happen soon I might as well ask.
@rain_mobile and @rain_networks, I have sent emails regarding my issue, providing coordinates and all the relevant information, I am still waiting for a response, and it's a week later again.
And a question for the MyBroadband users, how do you go about receiving delivery of a package when in a rural area, for example if I order a new ISP package, do you guys think it would be best to go to the nearest town and let them deliver there?
Thanks. Sorry about long post.

Morning @Donavin97

I will send the suggestion over to our senior engineers and i will check why you haven't received a response.

 

[jbroo]

Hi everyone, as the title says, I wish debug.rain.network still existed.
For me, the new optimizer is useless, since I have a visual impairment, I can't use maps.
I liked the table they had with all the tower information right there, as I could do self diagnostics.
Now, however, it is a pain to ask what is going on, because I am still waiting for my tower issue to be resolved. I have a suggestion dear Rain: Implement self-service, so that clients actually can fix issues, or at least know what's going on, rather than let incompetent staff handle them.
Anyway, since I don't think self service is going to happen soon I might as well ask.
@rain_mobile and @rain_networks, I have sent emails regarding my issue, providing coordinates and all the relevant information, I am still waiting for a response, and it's a week later again.
And a question for the MyBroadband users, how do you go about receiving delivery of a package when in a rural area, for example if I order a new ISP package, do you guys think it would be best to go to the nearest town and let them deliver there?
Thanks. Sorry about long post.

It exists. It is just login protected. It would be nice if a basic version was accessible to subscribers.