Wondering about something...

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warichard

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Just wondering here, has anyone been contacted by TelkomSA at all to inform them of any hardcaps taking place? I've heard rumours from people who have apparently contacted them that they are claiming that the hard caps and per GB charges are not going to be applied to them, only the other reseller ISP's.

Has anyone got any clarification on this?
 
I know Mweb reduced their prices and announced the hard cap, not heard anything about TelkomSA.

If they retain the soft cap all resellers have a huge case against them !

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Pedantic
www.saol.com
 
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I would love them to allow this, Telkom would have hell in court.
 
Surely Webafrica, the ISP, should be able to ask Telkom these things directly?
 
If you were an ISP such as TelkomSA, would you willingly give up that kind of information to a competitor that is likely to be negatively influenced by the changes?
 
warichard said:
Just wondering here, has anyone been contacted by TelkomSA at all to inform them of any hardcaps taking place? I've heard rumours from people who have apparently contacted them that they are claiming that the hard caps and per GB charges are not going to be applied to them, only the other reseller ISP's.

Has anyone got any clarification on this?
Click to expand...

No. As you are paying for the ADSL line service, which test ok and works on speed locally, and you have a portal to the internet via Your ISP, You have the facility's that You are paying for. That is it. Neither the ISP or Telkom takes responsibility for the quality or speed of data information crossing the OK structure As the system is sold as "best effort service" and as they do not as such guarantee the quality or speed of the service they bought themselves the right to manipulate the data in any form, shape or size to restrict services and CAP the use without having to consult the consumer or any regulator as this data services is not falling in any frame of legal regulation by Icasa or any other GVT dept. We are left on our own to be cheated and scammed, all legally of course, as Telkom-Saix pleases. So no they don’t feel obliged to inform anyone. They continue with their false advertisements without making it clear that on the Broadband facility the consumer buy or rent the services will so be restricted that it is not broadband at all

That is the bottom-line.
 
I have not been informed by TelkomSa (as my ISP on one of my accounts) about changes as from 1 November 2005. Received a call from a sales person yesterday trying to convince me to upgrade to 1Meg adsl - asked her about the 1 Nov 2005 changes - and she told me she knew nothing about it - but that other people whom she had called had also mentioned it.
 
Well, D-Day is drawing near, and still no word. Will they give clients the opportunity to end their accounts? Will they even let us know? or will it be more of a "oh, by the way, the pricing structure changed a few days ago, sorry we forgot to tell you"? *sigh* whenever I come here, I immediately go into a state of depression, yet, I always come here, because I don't want to be one with the uninformed masses that Telkom forks over every day.

No word, I'm i'm not holding my breath.
 
Q-Man said:
Well, D-Day is drawing near, and still no word. Will they give clients the opportunity to end their accounts? Will they even let us know? or will it be more of a "oh, by the way, the pricing structure changed a few days ago, sorry we forgot to tell you"? *sigh* whenever I come here, I immediately go into a state of depression, yet, I always come here, because I don't want to be one with the uninformed masses that Telkom forks over every day.

No word, I'm i'm not holding my breath.
Click to expand...

Well come 1 Nov and the changes is not pre notified and you want to cancel ?? What will their stance be. You have to pay for full Nov as you did not cancel before the 1Nov. Interesting thought. Start looking at Buys ICT attorneys.
 
TelkomInternet still implies on their website that unrestricted access to local will be available unless you "abuse" the network?

Refer extract from site and link below
When your cap is reached

Once your cap threshold has been achieved you may purchase further Gigs of usage in the form of usernames to maintain unrestricted service. Although TelkomInternet currently allows capped users restricted access to international sites and applications, and unrestricted access to local content, e-mail and applications, TelkomInternet reserves the right to deny authentication to any ADSL users dependent on network usage or abuse.
Click to expand...
http://www.telkomsa.net/products/adsl_telkom_internet.jsp

If they intend to cap from 1 November I believe this amounts to false advertising
 
Spoke to a Telkom salesman just now. They will hardcap after you peak at your 2 / 3 Gb cap.
 
Spoke to two people. One named Julius and one named *mumble**mumble**mumble*.

Both say they have no idea about anything to do with hard capping or price changes but will get their supervisors to email me :D
 
Just phoned 0800 375 375. Asked about price change come Nov 1 and about hardcapping, he said it was still under discussion at the CEO level, not so sure about that myself.

Said at the moment he has no information about either of these topics, so I asked howcome other ISPs are saying that there are major price changes and hardcapping if it is a result of Telkom/SAIX and Telkom themselves are still unclear of this?

He said its because they only sell internet whereas Telkom has other services, I asked if it was illegal for Telkom to cross subsidise and he said mumble mumble mumble. Eventually he admitted they would probably hard cap. I asked if considering the 1st of Nov is less then 2 weeks away shouldnt their customers be notified he said mumble mumble mumble
 
Guessing only a small portion of their user base actually hit their caps ..... maybe they made the call not stir the hornets nest, and would handle the exceptions on a case by case basis on the quite. Wouldnt put it past them.
 
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