Wootware RMA/swap out

Rickster

Rickster

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So a quite a while ago I bought 2x8GB RAM sticks (Corsair) from WW, then decided a year later I needed some more. I got the identical RAM again 2x8GB sticks.

Once installed I discovered that X.M.P. will not work with all 4 sticks, I thought ok, XMP doesnt work with 4 sticks (I was thinking a hardware limitation or something) so i left it.

Then recently I watched a video which brought up XMP and I decided to revisit this "issue", I discovered that everything must match 100% even the RAM IC's themselves, I discovered that 3x of my RAM sticks are Samsung while the last one is Micron.

Could I ask WW to RMA this stick to ensure I get one with Samsung IC's or must I just accept it?
 
Why not just ask them directly?

In my experience though even with matched modules, getting 4 to work at the XMP profile can be tricky. I had the same issue a while back, ordered a set of 4 and couldn't get the overclock to work reliably so I returned the kit and just bought 2 modules of double the size and that worked perfectly.
 
Rickster said:
So a quite a while ago I bought 2x8GB RAM sticks (Corsair) from WW, then decided a year later I needed some more. I got the identical RAM again 2x8GB sticks.

Once installed I discovered that X.M.P. will not work with all 4 sticks, I thought ok, XMP doesnt work with 4 sticks (I was thinking a hardware limitation or something) so i left it.

Then recently I watched a video which brought up XMP and I decided to revisit this "issue", I discovered that everything must match 100% even the RAM IC's themselves, I discovered that 3x of my RAM sticks are Samsung while the last one is Micron.

Could I ask WW to RMA this stick to ensure I get one with Samsung IC's or must I just accept it?
Click to expand...

Yeah, never a good idea to mix different manufacturers RAM modules for DDR5. Just call or e-mail wootware and explain. You may have to pay for return courier and delivery.
 
DrJohnZoidberg said:
Why not just ask them directly?

In my experience though even with matched modules, getting 4 to work at the XMP profile can be tricky. I had the same issue a while back, ordered a set of 4 and couldn't get the overclock to work reliably so I returned the kit and just bought 2 modules of double the size and that worked perfectly.
Click to expand...

They don't take calls since the China virus pandemic and I despise using a contact form, but since its my only option I guess it will have to do.
 
Aghori said:
Yeah, never a good idea to mix different manufacturers RAM modules for DDR5. Just call or e-mail wootware and explain. You may have to pay for return courier and delivery.
Click to expand...

It wasnt different RAM at all, all sticks have the same SKU.
 
Do we not have a Wootware Rep here on the Forum?

We should have one imo, since so many of us buy from them.
 
Aghori said:
Do we not have a Wootware Rep here on the Forum?

We should have one imo, since so many of us buy from them.
Click to expand...

I can recall there being a wootware rep here, I think there was kerfuffle between a user or mybb itself and they left.
 
Wait.... would it not automatically fall under a warranty swap if you bought kits? If you bought it singly you might be outta luck though.
 
rambo919 said:
Wait.... would it not automatically fall under a warranty swap if you bought kits? If you bought it singly you might be outta luck though.
Click to expand...

I bought 2 kits, each kit has 2 RAM modules.

1 module in the second kit has a different RAM IC to the other module in the same kit.
 
Rickster said:
I bought 2 kits, each kit has 2 RAM modules.

1 module in the second kit has a different RAM IC to the other module in the same kit.
Click to expand...
Then obviously the problem is on the manufacturer side where they did not deliver what they promised, though depending on the type of warranty wootware might not be able to do anything leaving you in a pointless fight with corsair directly.... either way you wont know until you go through the process.

Oh the joy of having to register everything for warranty to even activate.....
 
Does XMP work on the second set you bought when you only have them in the system despite the memory IC difference?

It's worth asking them politely to see what they say about swapping the second kit as it has mixed ICs, but as for your 4 sticks plan corsair definitely doesn't guarantee it will work or support doing that.

EDIT: On second thought if I was in your shoes I would ask them to refund the second set with mismatched ICs and then buy a set of 2 x 16GB sticks and sell the remaining 8GB set to someone else.

Directly from Corsair

Can't get CMW32GX4M2C3200C16 at 3200Mhz with 4 sticks

Hi Guys. I upgrade my system from a Ryzen 3700x and 32GB of Corsair Venegance RGB PRO, to a 5900x and 64GB. I buy another 2 sticks of the same model (CMW32GX4M2C3200C16), but I noticed that this new pair, use memory models from Nanya. The first one is Hynix. With default XMP at 3200Mhz it boots, ...
forum.corsair.com forum.corsair.com
We do not recommend or guarantee for the ability to mix separate kits of memory together, even of the same part number, as it can cause compatibility issues such as preventing XMP/DOCP from enabling, system stability, or even prevent your system from booting. Our DRAM kits are only validated and guaranteed to work in the configuration they were packaged and sold as there is no guarantee you will receive the exact version you did before and mixing modules with different ICs is never a good idea.

Our recommendation would be to utilize a single kit at the capacity and speed you desire that is listed on your motherboard's memory QVL as compatible. We are not going to be able to assist in any way getting those two kits to work together and run at the speed and timings you wish to have since we do not assist with manual overclocking/tuning of memory.
Click to expand...
 
Last edited:
rambo919 said:
Then obviously the problem is on the manufacturer side where they did not deliver what they promised, though depending on the type of warranty wootware might not be able to do anything leaving you in a pointless fight with corsair directly.... either way you wont know until you go through the process.

Oh the joy of having to register everything for warranty to even activate.....
Click to expand...

Wootware will gladly replace or swop out a RAM module. I once couriered them 2x 8GB DDR4 modules to swop out and pay the difference for 2 x 16Gb Modules.

Call them and be polite and explain nicely what your situation is. They were very understanding and even gave me free return courier (condition was I had to wait 2 weeks for them to add my order to a Courier that was delivering close-by).
 
Aghori said:
Wootware will gladly replace or swop out a RAM module. I once couriered them 2x 8GB DDR4 modules to swop out and pay the difference for 2 x 16Gb Modules.

Call them and be polite and explain nicely what your situation is. They were very understanding and even gave me free return courier (condition was I had to wait 2 weeks for them to add my order to a Courier that was delivering close-by).
Click to expand...

One. Cannot. Call. Them. Anymore. Contact. Form. Only.

Peace out.
 
I would rather trust a Contact Form from Wootware than speak to the Evetech pakistani Call agents, who can barely understand you.

"Hallo bhai, what you want ji, pls be quick quick I am busy". Fark me that was the last time I bought anything from them.
 
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