hi everyone, I've been lurking here for a while, although I dont get to read as many of the posts as I would like to.
I have some gripes and comments, apologies if most of what I am going to say was posted before..
--quote from Telkom--
"It is envisaged that Telkom SAIX will introduce a service that is less shaped, which will be offered to ISP’s to meet the needs of customers who have high bandwidth applications. This will be at an additional premium to the current service."
--end quote--
I have yet to exceed my monthly 3GB cap, but Telkom wants to charge me extra to access ports they decided to classify as ports using high bandwith?
(even thought I transfer less than 50mb per month on these ports?)
No guarantee I see as no guarantee on available bandwidth, not on the port/services that I access.
You just cannot implement "broadband" and then when your customers start using the service say that the service was designed for web browsing/email/ftp only?
In my humble opinion this is unfair of Telkom/Telkom Internet, when I signed up for ADSL no mention was made of traffic shaping, but Telkom implemented this without informing me (the customer) about it.
Maybe Telkom should start to communicate with their users via a newsletter as and when they make important changes such as these?
Fair shaping would be acceptable, but it became ridiculous.
My biggest gripe with this is that my apps running on high ports on overseas servers suddenly became unusable.
ADSL with 0% usage gives me worse throughput on these "shaped" ports than a 64k diginet running at 95% + usage.
Almost all p2p packets (which seems to be Telkom's biggest headache) can be identified by the packet headers, would that put too much strain on those big Cisco routers to identify and queue?
I know this is possible with iptables, can it be done with Cisco routers?
I agree that p2p applications hogs bandwidth, but surely so is downloading large files via http/ftp?
(And AFAIK some p2p applications can run on port 80?)
It just looks like Telkom is not adressing the issue properly...
Telkom's traffic shaping turned broadband internet into broadband web browsing. After all, the "internet" consists of much more than just web browsing/email/FTP.
I suggest that Telkom change the advertising slogans for ADSL to "suitable for high speed web browsing and email only"
If Telkom did a proper study on international ADSL/broadband usage they would have seen that ADSL is not only being used for web browsing/email/FTP, and could have identified these potential issues beforehand and implemented brakes on it.
Two complaints to Telkom regarding traffic shaping resulted in: zero response (apart from the callcentre techies giving me the standard "NO guarantee" but promising to forward my complaints to a manager who will get back to me, yeah right, 7 days and counting)
Business vs Residential plan, what exactly does this entail?
International throughput ('http', which is about all I can test) on both of these services are exactly the same, why then do business customers pay more but get less?
Downloading even small files from overseas sites during the day became extremely slow, but at approximately 6pm the speeds pick up, surely business customers should get what they are paying for?
(and this is not internet congestion as as Telkom seems to imply, via Diginet the downloads fly)
Telkom's original advertising of ADSL being "suitable for small businesses" certainly became untrue.
Telkom needs to address bandwidth demands during the day, stop blaming p2p users, address and solve the problem, be pro-active, keep your customers satisfied, dont penalize non-p2p users.
The so called "best effort" is not much of an effort in the end.
Another big worry is when will Telkom start to implement shaping on local traffic? If they get the estimated 250 000 - 300 000 customers, will we experience the same problems locally?
And my last gripe is the traffic usage reports, randomly I fail to get the emails informing me of my usage, the service seems to have serious issues, Telkom's helpdesk on various occasions have confirmed that they are having problems with this.
A suggestion on the traffic usage would be to clearly mark the reports that are sent out to customers (the ADSL username will do), there ARE people like me with multiple ADSL lines that now has to send these emails to different email addresses just so I can distinguish which usage report is for which line.
ok, enough from me, I am just another Telkom ADSL customer, I dont count
D.
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Scientia est Potentia
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Met so 'n houding sou ek nie brood gehad het om te eet nie.
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