Worst experience ever continues

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Walied44

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My name is Walied and today i was robbed of my cellphone at gun point a totally unerving experience to say the least. I approached cell c to deactivate or block my sim after i had already reported it to the police and have a case number, cell c refused. How are u possibly expected to remember thelast numbersu dialed when its on the phone that was stolen and worse how do i remember what my last recharge amount was. I called the stolen number and the thieves are using my sim in an attemot to unravel my banking app passwords.can sonebody please help me urgently.my new number 0715945236
 
Walied44 said:
My name is Walied and today i was robbed of my cellphone at gun point a totally unerving experience to say the least. I approached cell c to deactivate or block my sim after i had already reported it to the police and have a case number, cell c refused. How are u possibly expected to remember thelast numbersu dialed when its on the phone that was stolen and worse how do i remember what my last recharge amount was. I called the stolen number and the thieves are using my sim in an attemot to unravel my banking app passwords.can sonebody please help me urgently.my new number 0715945236
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Call them. Maybe if you speak to a different person, you might have a better experience. You might not remember the exact sequence of numbers you dialled but you probably know who you call most often.

Also, get a SIM swop done, might work to get your sms's to YOU, instead of on the old phone.
 
Thanku for ur response. I wrote this particular piece raging with frustration because i called the customer service 6 times. Yes i did it to myself 6 times anf yet the thieves are still opersting my phone and getting ever closer to my very sensitive info. I will attempt a sim swop not sure how it will work as to do so again for security protocol u are required to provide atleast 5 numbers from that sim, info i just dont have.but thanks
 
Walied44 said:
Thanku for ur response. I wrote this particular piece raging with frustration because i called the customer service 6 times. Yes i did it to myself 6 times anf yet the thieves are still opersting my phone and getting ever closer to my very sensitive info. I will attempt a sim swop not sure how it will work as to do so again for security protocol u are required to provide atleast 5 numbers from that sim, info i just dont have.but thanks
Click to expand...

Sorry to be blunt but why the hell did you not have a locked screen ? Please tell me you are not one of those users who have no lockout on the device when its in standby ?
 
I would be screaming abuse at whoever I'm talking to at cellc at this point. Just ask them to cancel and it should be done. My word.
 
Craig said:
I would be screaming abuse at whoever I'm talking to at cellc at this point. Just ask them to cancel and it should be done. My word.
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And all this after having 3 people take evrything u have whilst the cold steel of a gun is against ur face. Woke up this morning not thinking that yestwrday at this time i couldve never seen my family again had the situation changed but what tbought was what i was going to say to the consultant at cell c. Thanku for ur response. I tried calling my stolen phone again just now and its still active
 
Two things you can try:
Phone the bank and ask them to lock your profile or deregister the device from your profile- can do this from the fnb online banking but cant remember if you need the code and not sure about other banks
Not sure what phone you have, but if android, try find my device (phone) from a browser and you should be able to secure your phone or erase it if online
 
Sorry to hear this OP.
Terrible thing to go thru.
Hope you come right
 
Walied44 said:
My name is Walied and today i was robbed of my cellphone at gun point a totally unerving experience to say the least. I approached cell c to deactivate or block my sim after i had already reported it to the police and have a case number, cell c refused. How are u possibly expected to remember thelast numbersu dialed when its on the phone that was stolen and worse how do i remember what my last recharge amount was. I called the stolen number and the thieves are using my sim in an attemot to unravel my banking app passwords.can sonebody please help me urgently.my new number 0715945236
Click to expand...


Hi Walied

Thank you for the making contact with Cell C.

The matter has been escalated as per our Facebook conversation and our team will contact you to assist.

^NS
 
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