WoW gone for a dive again

N

NightShift

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Hi,

Once again the old problems of gaming reliability seem to be creeping up. I thought iBurst had sorted this out when several weeks ago I started getting decent pings and good performance, but tonight im once again getting constant disconnections.

This is in Cape Town - Gardens area. Speedtest.net says I have 0.8Mbs download and 0.3Mbs upload to the hosted SAIX server and a ping of 93ms which i regard as higher than optimal, but basically it says locally things look 'ok'.

Please could this be investigated and sorted out asap.

Thanks,
Mark
 
Wow slowed down all over last night. I sat with 700ms pings most of the night. So did most of my guildies. Heck even our one UK member complained about his abysmal 30ms lag instead of the usual 10ms. :S
 
i was connecting to the Darkspear server. Got constant DC's all night last night and a ping that varied between 700 and 5000ms ingame. I was having this problem some time ago and it seemed to go away, and now it is back (or last night it was in any case!). I have this problem across 2 PC's, hence testing the connection which seemed to show that locally everything was fine - 93ms ping, 0.8mbs download, 0.3mbs upload. Again this is in the Cape Town area, Gardens tower.
 
There was lagg issues in my guild last night on hellscream, so I blame blizz/telia :P
 
WOW gaming

The networks team are investigating. Could you please supply the host names or IP addresses.
 
I believe that the IP address for the Darkspear realm is 80.239.185.89

Now ironically, I happen to have another South African in my guild who plays on a Telkom DO connection in Pretoria, and he had no problems last night (so this is not realm specific imo or related to Blizzard). The other people in my guild also had no problems, but being in Europe, a jump from 30 to 60ms ping isnt a big deal :P

To go from 350 to 700+ (at best) becomes quite a big deal.

Thanks for investigating this - please let me know what the outcomes are?

Mark
 
Please test again...

Feedback from networks is to please test again tonight and verify if there is a difference.
 
Markd said:
I believe that the IP address for the Darkspear realm is 80.239.185.89

Now ironically, I happen to have another South African in my guild who plays on a Telkom DO connection in Pretoria, and he had no problems last night (so this is not realm specific imo or related to Blizzard). The other people in my guild also had no problems, but being in Europe, a jump from 30 to 60ms ping isnt a big deal :P

To go from 350 to 700+ (at best) becomes quite a big deal.

Thanks for investigating this - please let me know what the outcomes are?

Mark
Click to expand...

Thats the problem i have been having for 7 months now, on a Telkom line wow plays fine on iburst its crap. Its not an international problem its an iburst routing problem but good luck getting them to admit that.
 
Fur,
Please email me your location and one of the iBurst IP addresses on which you experience a problem.
 
no offence bud but i have already done this dance for a few months and cant be asked to do this all over again and end up with the same result. my Telkom line will be in at the end of the month then its goodbye iburst.

Oh yea while iam typing this guess what iam on hold to the iburst accounts department for being double debited yet again, been on hold for 15min now and i dont expect anybody will pickup. So yea like i said in my other posts i have 11 months left with you guys and your not getting another cent contract or no contract.

Ps 20 min later somebody pickups up and they just basically told me they cant help and i must go reverse the debit order at the bank. Could not even get a reason why i was double debited.
 
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I havent had the opportunity to raid again since originial post. Play from before yesterday seemed sluggish. I will check it out again tonight and post feedback here, though Fridays for whatever reason do tend to be better than other days in my mind.
 
I not had any issues with WoW on iBurst, everything running smoothly :)

I just want to say something here, I been told by GM friend of mine that Blizzard is having problem with EU servers atm since patch 3.3, delays in certain places, casting lag in instances, disconnects, so I dont think its anything to do with iBurst. I would recommend creating a latency report on EU WoW forums. Since patch many in my guild are suffering from disconnects which they havent had before.
 
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Thanks diegoa, the cheque is the mail...or rather ask Jannie to host a WoW LAN party on his WDSL link.
 
iBurst said:
Thanks diegoa, the cheque is the mail...or rather ask Jannie to host a WoW LAN party on his WDSL link.
Click to expand...

Had the same issue on Iworst .. latency of 700 to 955 ..........

On ADSL at 512KB/s latency is 304m/s .......... please explain that to me


As for WDSL link from Jannie - funny how this service is NOT available to the normal users :confused::confused: People paying for the service and by the way, paying YOUR salary each month

:whistle:
 
The latency is dependent on the radio interface which includes signal strength and usage.

With a good signal the minimum latency on the radio interface is 50-60ms and degrades as signal quality drops. If the link is being used by traffic, e.g. you are downloading those pesky windows updates, then the latency will also increase.
 
lets not get sidetracked here >.< As i mentioned, another south african on a Telkom (!) connection had much better connectivity than I did (i.e. no d/c's).

When I can get a maximum of 90ms delay locally, and 0.8mb download - i do not understand why in wow i get (I...not others) over 700ms lag (usually its around 350ish?) and frequent DC's.

I do not set my updates to download automatically. Would I dare do such a thing on my precious fragile iburst connection? Never Ronald.

Like I said i hope to be raiding this weekend and will post more once i have.
 
Markd,
The answer about latency was in response to a question from Dompiet.
Not all connections from South Africa to a given site follow the same path as can be seen when traceroutes are viewed.
In South Africa we not only suffer a 10000km route liability to the large international content delivery networks but a lack of local peering co-operation. None of the large networks in South Africa have bothered to peer unconditionally at CINX or JINX. Alternatively, and to their credit, smaller players like Neotel and iBurst do.
If more local peering was undertaken this would offload and divert traffic from upstream transits to direct peers and dramatically improve the broadband experience of the long suffering South Africa subscriber base.
 
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