Wrong Usage!

K

kiepie

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Hi

I stopped all downloading and browsing last night at 9pm. This morning my usage was on 950mb! On the site my 24 hour reset time is 8am in the mornings.

HOW is this possible?? :mad:
 
You stoped d/l and browseing but did you reset your router. You have to reset your router .
 
Hi gora

Unlike our SAIX accounts, which record bandwidth used on an hourly basis (without requiring disconnects), our IS accounts record usage only every 24 hours (if you do not disconnect) or otherwise when you next disconnect.

We then attribute the usage for that 24 hour period (or however long that session lasted) to the day on which that session ended.

In this case it appears that what happened is you connected at 8AM yesterday, you then proceeded to use nearly a GB of bandwidth within your session, you then stopped using your connection at 9PM (according to what you said above). However, your session continued well into today at which point it disconnected at 8AM this morning. Therefore all the usage for that 24 hour period ended up being placed on today instead of yesterday.

This is only limited to the IS accounts however, and our SAIX accounts, as indicated, are far more accurate with statistics.
 
warichard said:
Hi gora

Unlike our SAIX accounts, which record bandwidth used on an hourly basis (without requiring disconnects), our IS accounts record usage only every 24 hours (if you do not disconnect) or otherwise when you next disconnect.

We then attribute the usage for that 24 hour period (or however long that session lasted) to the day on which that session ended.

In this case it appears that what happened is you connected at 8AM yesterday, you then proceeded to use nearly a GB of bandwidth within your session, you then stopped using your connection at 9PM (according to what you said above). However, your session continued well into today at which point it disconnected at 8AM this morning. Therefore all the usage for that 24 hour period ended up being placed on today instead of yesterday.

This is only limited to the IS accounts however, and our SAIX accounts, as indicated, are far more accurate with statistics.
Click to expand...

Okay thanks.

But as in my sig, I'm using 2-28GIG. I wont mind if it was an 30 gig local and downloading continued.

BUT I did use LOCAL (cheap) in the first 13 hours. Now it has taken nearly 50% of my international bandwith. :(

I didnt use that international bandwith! Deduct it from my local then.
 
they wont be able to do that since its Internet Solutions that holds the account and charges accordingly. Telkom do the same thing.

End your sessions :)
I have never let my router dialup for me cause these sessions make life difficult. even playing games online, I prefer being able to see howmany hours/minutes I have till I get reset, or just disconnecting and reconnecting in dialup fashion.
 
Why should it be up to the customer to stay up until midnight to reset their router because IS is not able to put something in place to reset usage at midnight on the last day of the month? This is thievery as far as I'm concerned.

If IS is unwilling/unable to do it, then it should be up to the ISP to find a way to do it. Makes me angry that we are getting screwed right, left and center.
 
VQuest said:
Why should it be up to the customer to stay up until midnight to reset their router because IS is not able to put something in place to reset usage at midnight on the last day of the month? This is thievery as far as I'm concerned.
Click to expand...
<devils advocate>Why should an ISP implement a special system just because some users insist on using a huge amount of bandwidth on the last day of the month. Why can the user not spead their usage out over the whole month - thus reducing end of the month network overload as well as only being ~3% out if a session terminates in the new month...</devils advocate>

There is actually no reason why you need to stay up till midnight to reset your router - just reset it when you go to bed and then your new session will go to the new month.

One possible solution to this problem however:-
I know that my SAIX WA account has a web based session disconnect feature and i'm sure the IS accounts have the same. I'm sure that the boffs at WA could write a little script that will automatically disconnect your account for you just before month end.... if you really feel so strongly about this.
 
Yeah WebAfrica or your ISP could probably write a script for that indeed.

@ VQuest:

I agree with you on your statement that the customer should not worry about bandwidth going over to the next month, but gora wanted WebAfrica to give him his money back, however they have no control over the IS accounts once resold.
 
VQuest said:
Why should it be up to the customer to stay up until midnight to reset their router because IS is not able to put something in place to reset usage at midnight on the last day of the month? This is thievery as far as I'm concerned.

If IS is unwilling/unable to do it, then it should be up to the ISP to find a way to do it. Makes me angry that we are getting screwed right, left and center.
Click to expand...

Hi, I feel exactly the same. We pay for an service and a little thing like creating something to disconnect 11:55pm before the new month would be great! :)
 
ambo said:
<devils advocate>Why should an ISP implement a special system just because some users insist on using a huge amount of bandwidth on the last day of the month. Why can the user not spead their usage out over the whole month - thus reducing end of the month network overload as well as only being ~3% out if a session terminates in the new month...</devils advocate>

There is actually no reason why you need to stay up till midnight to reset your router - just reset it when you go to bed and then your new session will go to the new month.

One possible solution to this problem however:-
I know that my SAIX WA account has a web based session disconnect feature and i'm sure the IS accounts have the same. I'm sure that the boffs at WA could write a little script that will automatically disconnect your account for you just before month end.... if you really feel so strongly about this.
Click to expand...

I think you're missing the point, my friend :)

It actually has nothing to do with the amount the person is downloading on the last day. If I make my connection at 8am on the last day of the month, do my days work and then go to bed without resetting my router, the connection will be reset at 8am on the 1st day of the new month. Everything I did on the last day of the month will then show on my user stats for the first day of the month. This is unfair. Whether it's 100MB or 1GB, I'm going to be equally upset about it. Thus my point that it should not be up to the customer to have to reset their router to get accurate stats for the new month. It's a flawed and unfair system. We fought with Telkom about this way back when - they came up with some sort of solution, from what I can tell, so then why can't IS or the ISP?

I'm sure there are lots of people out there who are not even aware that they are being screwed out of their precious bandwidth.

I hope Web Africa will take the initiative to do something about this, I have faith in them. I believe the very least the ISP's should do is let their customers know about this.
 
VQuest said:
I think you're missing the point, my friend :)

It actually has nothing to do with the amount the person is downloading on the last day. If I make my connection at 8am on the last day of the month, do my days work and then go to bed without resetting my router, the connection will be reset at 8am on the 1st day of the new month. Everything I did on the last day of the month will then show on my user stats for the first day of the month. This is unfair. Whether it's 100MB or 1GB, I'm going to be equally upset about it. Thus my point that it should not be up to the customer to have to reset their router to get accurate stats for the new month. It's a flawed and unfair system. We fought with Telkom about this way back when - they came up with some sort of solution, from what I can tell, so then why can't IS or the ISP?

I'm sure there are lots of people out there who are not even aware that they are being screwed out of their precious bandwidth.

I hope Web Africa will take the initiative to do something about this, I have faith in them. I believe the very least the ISP's should do is let their customers know about this.
Click to expand...


Very well said, I thought of exactly the same thing, but didn't know how to state it.

And you're correct, they don't inform the users! :mad:

Some people use the newsservers 24/7, they pay for it, so they may use the bandwith anytime, anyday. There is no rules!
Some people have Telkom 3GB, they use it with caution and by the end of the month they ALSO have the right to use it to the full potential.

Like you said its not a problem of the internet being raped, it's just the last day issue of reconnecting/resetting.

Totally bull****! :mad:
 
VQuest said:
It actually has nothing to do with the amount the person is downloading on the last day. If I make my connection at 8am on the last day of the month, do my days work and then go to bed without resetting my router, the connection will be reset at 8am on the 1st day of the new month. Everything I did on the last day of the month will then show on my user stats for the first day of the month. This is unfair. Whether it's 100MB or 1GB, I'm going to be equally upset about it.
Click to expand...
This "every cent/meg is an issue" attitude it IMO a direct result of the excessively overpriced telecoms in this country. That said it is also pedantic!

If your 31st session is resetting in the new month then wouldn't the 30th/31st session from the previous month have been included in the current month... surely it all balances itself out in the end. Its a "lose on the swings gain on the merri-go-round" scenario :confused:
 
ambo said:
This "every cent/meg is an issue" attitude it IMO a direct result of the excessively overpriced telecoms in this country. That said it is also pedantic!

If your 31st session is resetting in the new month then wouldn't the 30th/31st session from the previous month have been included in the current month... surely it all balances itself out in the end. Its a "lose on the swings gain on the merri-go-round" scenario :confused:
Click to expand...

I dont agree

It was intl bandwith I pay for that makes the 2-28gig so expensive. I used the newsservers for local downloads. That downloads was dont on local bandwith. Now the usages tells me I used expensive intl bandwith?
How could this be justified? I like my 2 gig international back.

They can deduct my 900mb (i never used) from my 28 gig local. :mad:
 
reply to a Webafrica e-mail

Yes, the 2-28 IS account

I know how bandwith works, I didnt use that bandwith, no one else did,
because my 24 hour reset was this morning, I was informed that bandwith of
yesterday is allocated for today! On the new account.That is on the
INTERNATIONAL bandwith, only have one gig of INTL usage left.


And this is what they replied

Yes, the 2-28 IS account


Hi

Do you have any anti-virus software that may run updates automatically or do you have any applications automatically? If you suspect that someone might be stealing your bandwidth feel free to change your password so that it does not happen again. To change your password, please visit the link below and click on settings then you can change your password.


do they think of "copying and pasting suggetion" I'm going to leave it? :eek:
 
lol! That is a pathetic repsonse from WebAfrica.
 
Hi Gora

Apologies for the confusion on the stats side of things. The good news is I've got a feeling it doesnt affect your account. (IE it SAYS 500 - but not actually chewing into your 2gb of international) since IS are actually responsible for capping (as opposed to our SAIX accounts).

Technical note: When a sessions spans a month (ie 10pm 31st to 10pm on the 1st) the traffic for that has to be attributed to a month. With our SAIX accounts this is more accurate since we update that information hourly, but with IS it may be that they allocate it to the previous month (for a 24 hour session). Either way it wont affect your capping or your actual usage. If it is the case that IS allocate to the previous month then we shall follow suite. Also IS don't give us the controls to disconnect your modem like SAIX do, its something we have been bugging them for as obviously we'd love to avoid any confusion.

I've asked our ADSL manager to confirm with IS and will revert shortly. Please also PM me the individual who responded to you earlier so we can administer some lashings! :)

Thanks
 
Last edited:
As promised, the response from IS:

"This benefits the user, as usage during a session established on e.g. 31 January, which carries on into the first day of the next month, will be allocated to January, and will thus not prejudice the user's cap for February."

Richard will be adjusting it on our side so that it reflects that policy.
 
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