wtf webafrica complete 7?!

Bah, I had a few accounts with them & canceled them....two years later bam, bill out of no where....had to deal with some characters who were not entirely sure what the problem was, although I did ?? It took some angry then even angrier emails & finally a paid call to get them to see that uhhh they made a mistake....clicked wrong button etc.
 
I changed my accounts to their unshaped 1 and data 1 accounts but canceled them a few days later without using any data. I got my cancellation mail on the 16th of last month and the mail that I will be billed for it even though it was canceled on the 29th.

Got told very nicely that they won't cancel the order, even if it remained unused for the month but at least they gave me 1Gb unshaped data. So in the end I paid for R140 for 1Gb of data.
 
mr.sniper said:
Today i received a sms that the complete 7 package has been activated?? so i got home and checked it out as i had no idea what it was and saw its 16GB + a 4mb circuit for R999 pm.

Okay so now im confused/irritated as i have never applied for this and have no idea how this happend. Could someone from webafrica plz contact me urgently about this!!

o and if you dare debited my account for R999 for a service which i have never applied for hell is going to break loose...
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I am sorry mate but people like you make me sick. In your first post you say you have NEVER applied for this service etc etc. Then later on it turns out that you did apply for the special and cancelled it, so in turn you DID actually apply for it. Rather give them a call than posting on here about how terrible WebAfrica is. They will sort it out for you guaranteed. Just give them a call.
 
boswald said:
I am sorry mate but people like you make me sick. In your first post you say you have NEVER applied for this service etc etc. Then later on it turns out that you did apply for the special and cancelled it, so in turn you DID actually apply for it. Rather give them a call than posting on here about how terrible WebAfrica is. They will sort it out for you guaranteed. Just give them a call.
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wtf!! WHEN DID I SAY I APPLIED FOR WEBAFRICA COMPLETE 7??!! mate i applied for a special last month for R499 then cancelled it which in fact was NOT COMPLETE 7 FOR R999!!! okay and breath.....

People like you need to learn how to read
 
mr.sniper said:
wtf!! WHEN DID I SAY I APPLIED FOR WEBAFRICA COMPLETE 7??!! mate i applied for a special last month for R499 then cancelled it which in fact was NOT COMPLETE 7 FOR R999!!! okay and breath.....

People like you need to learn how to read
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If you read the special it was a WebAfrica Complete 7 @ R499. It was still a Complete 7. Anyway, hope they sort it out for you.
 
OK, they did actually respond to my mail and apologised for their error (by phone and mail). They did receive my cancellation request before the draw took place, but it seems that even though they confirmed the cancellation with me at the time, they omitted to cancel it on their system. Everything will be back to normal in a couple of days.
 
Hi Mr.Sniper

As per my response on Web Africa forums.

As per our phone conversation, you were in fact invoiced and only billed R499 but the service is referred to as a Complete 7 package, I can see how this is confusing, especially since you were mailed and sms'd informing you that your "Complete 7 package has been activated"

I apologise for the confusion and we will use your feedback constructively and update the process surrounding any future specials such as these.

Thanks again for your feedback.
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