DotKomrade
Well-Known Member
- Joined
- Feb 24, 2009
- Messages
- 171
- Reaction score
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I am now so far over Afrihost. Every interaction I've had with these bozos in the last twelve months has made me want to beat my own head in with a cricket bat.
The latest:
I had a 1 + 1Gb mobile data package (R99 per month) that I signed up for about 6 months ago. In October or thereabouts I lost my sim card and called to ask for a replacement. The individual who 'assisted' me instead created a new 1Gb mobile data account and issued a new sim card.
When I called to inform them of the mistake and asked them to cancel the newly created account and reassign the sim card to the existing 1 + 1Gb account, they instead cancelled the 1 + 1Gb account. When I once again called to inform them of this, they then created a third mobile data account, also for 1Gb, which I have no sim card for, am being charged for and neither want nor can use. I now have two separate 1Gb mobile data accounts, 1 sim card and a bill of R200 per month.
When I called again now to try, once again, to rectify this cock-up I was told that the only thing they can do is (so very kindly) give me my unused data from December but if I sign up for Plus I'll get the extra Gigabyte back again.
Last month I took a look at my Telkom records, and I spend more on support calls to Afrihost than I do on their useless, Godawful service. And the cherry on top of that little fact is that the only people you can get through to at Afrihost are the ones with no power to do anything helpful or constructive.
Here's a challenge: Try get through to someone at the critical care department at AH. If you can do it in under an hour, I will be flabbergasted.
Afrihost, I used to love you. Now, I fkn hate you.
The latest:
I had a 1 + 1Gb mobile data package (R99 per month) that I signed up for about 6 months ago. In October or thereabouts I lost my sim card and called to ask for a replacement. The individual who 'assisted' me instead created a new 1Gb mobile data account and issued a new sim card.
When I called to inform them of the mistake and asked them to cancel the newly created account and reassign the sim card to the existing 1 + 1Gb account, they instead cancelled the 1 + 1Gb account. When I once again called to inform them of this, they then created a third mobile data account, also for 1Gb, which I have no sim card for, am being charged for and neither want nor can use. I now have two separate 1Gb mobile data accounts, 1 sim card and a bill of R200 per month.
When I called again now to try, once again, to rectify this cock-up I was told that the only thing they can do is (so very kindly) give me my unused data from December but if I sign up for Plus I'll get the extra Gigabyte back again.
Last month I took a look at my Telkom records, and I spend more on support calls to Afrihost than I do on their useless, Godawful service. And the cherry on top of that little fact is that the only people you can get through to at Afrihost are the ones with no power to do anything helpful or constructive.
Here's a challenge: Try get through to someone at the critical care department at AH. If you can do it in under an hour, I will be flabbergasted.
Afrihost, I used to love you. Now, I fkn hate you.
Sorry that we've let you down.
