SoundRSA
Dealer
So. 18th February 2016, my mothers Samsung Galaxy S2 finally stopped breathing after many years of good service.
19th of February She went to Cell C Tyger Valley with my father to get a Samsung J5 or J7. After being informed that the 1 phone wasn't in stock, she opted for the other. Conveniently one of the consultants colleagues whispered something to the consultant to which he then informed us that the other wasn't in stock.
He then suggested that my mother take a Huawei P8 Lite to which she did on an Epic 150 Package. Considering the phone is dual sim, she opted to also take out a data contract to use with the 2nd sim.
This is where the **** began. 20th February, we return to Cell C with the phone. Every 15 minutes the phone would loose connection with Sim 1. We were told that the Network settings weren't correct and that this was the problem. We then sat with the problem for the next couple of days because none of us were available to take my mom back to Cell C to get it sorted.
Today, 6 days later (according the Cell C its been 7 days, maths was never their strong point) I myself went in, explained the problem, was then told again that its the network settings causing the problem. I was told that if the problem persists then my father (contract holder) needs to come in so that we can replace the phone.
As I got home (1km from Tyger Valley, 5min drive) I saw the problem again. Sim 1 is not detected and that the phone must be restarted. My father and I returned with the phone to get it swapped out, because this is what we were told, that if the phone is faulty with in 7 days, it will be swapped out hassle free. That of coarse if not what happened. We were then told that we need the box with all original packaging (even though the Consumer Protector has ruled against this) then that the phone will be sent away for inspection which will take between 7 - 14 working days. This is against what we were told. Arguing with the Manager got us no where. They then offered to give us an OLD Blackberry loan phone (who the hell still has old blackberry's) which only angered us further.
Conclusion, we are now sitting with a promise that a loan phone will be delivered to us today (which probably wont happen), a faulty phone that isnt even 1 week old and high blood pressure.
WARNING : If you expect customer service, not the be lied to and a good experience, steer completely away from Cell C.
19th of February She went to Cell C Tyger Valley with my father to get a Samsung J5 or J7. After being informed that the 1 phone wasn't in stock, she opted for the other. Conveniently one of the consultants colleagues whispered something to the consultant to which he then informed us that the other wasn't in stock.
He then suggested that my mother take a Huawei P8 Lite to which she did on an Epic 150 Package. Considering the phone is dual sim, she opted to also take out a data contract to use with the 2nd sim.
This is where the **** began. 20th February, we return to Cell C with the phone. Every 15 minutes the phone would loose connection with Sim 1. We were told that the Network settings weren't correct and that this was the problem. We then sat with the problem for the next couple of days because none of us were available to take my mom back to Cell C to get it sorted.
Today, 6 days later (according the Cell C its been 7 days, maths was never their strong point) I myself went in, explained the problem, was then told again that its the network settings causing the problem. I was told that if the problem persists then my father (contract holder) needs to come in so that we can replace the phone.
As I got home (1km from Tyger Valley, 5min drive) I saw the problem again. Sim 1 is not detected and that the phone must be restarted. My father and I returned with the phone to get it swapped out, because this is what we were told, that if the phone is faulty with in 7 days, it will be swapped out hassle free. That of coarse if not what happened. We were then told that we need the box with all original packaging (even though the Consumer Protector has ruled against this) then that the phone will be sent away for inspection which will take between 7 - 14 working days. This is against what we were told. Arguing with the Manager got us no where. They then offered to give us an OLD Blackberry loan phone (who the hell still has old blackberry's) which only angered us further.
Conclusion, we are now sitting with a promise that a loan phone will be delivered to us today (which probably wont happen), a faulty phone that isnt even 1 week old and high blood pressure.
WARNING : If you expect customer service, not the be lied to and a good experience, steer completely away from Cell C.
