You really, REALLY need to Google "support"

[Antono]

I just love it when service provider think they are being clever by utilizing social platforms to conduct business but then clearly they have NO idea what they are doing.

I wanted to upgrade my package (since decide not to give you any more money) via your app. The resulting pro-rata amount show is wrong and clearly you have no idea how to calculate it so I decided to jump onto you whatsapp 'support' channel. While waiting ~15 minutes for a response I send a full description and all relevant information. When **** eventually pitched it was like communicating via snail mail and then to top it she/he/it asked very politely how she/he/it can help. I mean really! Why did I waste my time typing and waiting for a response? Utterly useless. Can I rate your service -5 star.

BTW This is the second time I dared to use your 'support' and at least it seems to be consistently **** so at least you got that right.

No back to the MBB question on whether I will chance my ISP in 2020 and change it to yes.

 

[Antono]

HAHA this is the best. Apparently according to one useless individual over there your tool does not allow you to see history. Really? Clowns.

 

[R4ziel]

I wanted to upgrade my package

Don't we all...

You clearly seem like a level headed individual with which it is easy to communicate with, so I cannot understand why they would not respond to you or be completely eager to help! Totally unreasonable!

 

[AfriMan]

I just love it when service provider think they are being clever by utilizing social platforms to conduct business but then clearly they have NO idea what they are doing.

I wanted to upgrade my package (since decide not to give you any more money) via your app. The resulting pro-rata amount show is wrong and clearly you have no idea how to calculate it so I decided to jump onto you whatsapp 'support' channel. While waiting ~15 minutes for a response I send a full description and all relevant information. When **** eventually pitched it was like communicating via snail mail and then to top it she/he/it asked very politely how she/he/it can help. I mean really! Why did I waste my time typing and waiting for a response? Utterly useless. Can I rate your service -5 star.

BTW This is the second time I dared to use your 'support' and at least it seems to be consistently **** so at least you got that right.

No back to the MBB question on whether I will chance my ISP in 2020 and change it to yes.

Sorry you had a poor experience here, Antono. Happy to help you resolve any outstanding issues via PM.

 

[Antono]

And again today my access just went down the drain. Trying to download a 300Kb file took 4 tries and eventually succeeded downloading in ~30 minutes. I tried to contact 'support' via my mobile. Started the chat at 15h10 and gave up at 16h05. Must be those pesky customers who insist on support and making their connectivity issues yours. How ridiculous is that?

 

[My_King]

I just love it when service provider think they are being clever by utilizing social platforms to conduct business but then clearly they have NO idea what they are doing.

I wanted to upgrade my package (since decide not to give you any more money) via your app. The resulting pro-rata amount show is wrong and clearly you have no idea how to calculate it so I decided to jump onto you whatsapp 'support' channel. While waiting ~15 minutes for a response I send a full description and all relevant information. When **** eventually pitched it was like communicating via snail mail and then to top it she/he/it asked very politely how she/he/it can help. I mean really! Why did I waste my time typing and waiting for a response? Utterly useless. Can I rate your service -5 star.

BTW This is the second time I dared to use your 'support' and at least it seems to be consistently **** so at least you got that right.

No back to the MBB question on whether I will chance my ISP in 2020 and change it to yes.

Thats why I just add support needed until one picks up. No point in describing your issue until then

 

[Antono]

Thats why I just add support needed until one picks up. No point in describing your issue until then

If that was the only problem but having to wait for an hour with no response? Too bad if all the afrihost lovers don't agree but their support is beyond useless. They are trying to use a social platform for something it is not intended for. They still have 'online' chat as one of their listed support channels on their app but obviously it is offline.

@AfriFella @AfriGenie

 

[Antono]

On the phone trying to speak to somebody. The call is disconnected after 10 minutes. Phoned again and told that I cannot speak to a manager.

 

[now05ster]

On the phone trying to speak to somebody. The call is disconnected after 10 minutes. Phoned again and told that I cannot speak to a manager.

Use Twitter. The support is much faster than the support that they provide here on MYBB.

 

[AfriMan]

And again today my access just went down the drain. Trying to download a 300Kb file took 4 tries and eventually succeeded downloading in ~30 minutes. I tried to contact 'support' via my mobile. Started the chat at 15h10 and gave up at 16h05. Must be those pesky customers who insist on support and making their connectivity issues yours. How ridiculous is that?

View attachment 769272

I'd love to assist here, Antono, but can't do much without your account details. Please drop me a PM - will be happy to help if I can.

 

[Y'all Qaeda]

And again today my access just went down the drain. Trying to download a 300Kb file took 4 tries and eventually succeeded downloading in ~30 minutes. I tried to contact 'support' via my mobile. Started the chat at 15h10 and gave up at 16h05. Must be those pesky customers who insist on support and making their connectivity issues yours. How ridiculous is that?

View attachment 769272

You of course made sure to check all the various posts around the break in the international cables before throwing a hissy fit?

 

[R4ziel]

I'd love to assist here, Antono, but can't do much without your account details. Please drop me a PM - will be happy to help if I can.

Always funny when someone wants to put on their big boy pants and complain all over the internet, but when legitimate help is offered, they don't want to get it resolved but would rather keep complaining

 

[Antono]

You of course made sure to check all the various posts around the break in the international cables before throwing a hissy fit?

And if you exercised your expert judgement you would have noticed that the post was not really about the slow speed but about how they provide customer service. Maybe you should read and try to understand the context before adding you useless 1c to the discussion. I'm always amazed at how many people there are who respond to thread without adding any value. You would also have noticed that I did not ask at any time for your opinion, no matter how valuable your mom thinks it might be, but rather I'm using it for it's intended use - to provide feedback on Afrihosts support. But thank you for your valuable input, you have contributed to solving global warming.

 

[Y'all Qaeda]

And if you exercised your expert judgement you would have noticed that the post was not really about the slow speed but about how they provide customer service. Maybe you should read and try to understand the context before adding you useless 1c to the discussion. I'm always amazed at how many people there are who respond to thread without adding any value. You would also have noticed that I did not ask at any time for your opinion, no matter how valuable your mom thinks it might be, but rather I'm using it for it's intended use - to provide feedback on Afrihosts support. But thank you for your valuable input, you have contributed to solving global warming.

You posted: "And again today my access just went down the drain. Trying to download a 300Kb file took 4 tries and eventually succeeded downloading in ~30 minutes. "

Right at the time when the internet break happened, and knowing about that would've meant you wouldn't even have needed to contact support... You have access to all the knowledge in the world, but instead of checking you prefer moaning. So.. Whatever.