Been on gigabit with Zoom and Cool ideas since June. For the most part service works flawlessly, I get the maximum link speed 945down / 530up. Any time of day and it doesn't take much effort ( IE good peering)
Not too sure what is going on with them as a company though, for the past few months I've been hearing all kinds of storys about their new commercial(isp) ts and cs.
Right now I am not sure if I am going to be with cool ideas at the end of the month or they will be moving me over to their sister company because of some crap with Zoom and their isp policies.
But if it plays out how I think, I will be paying R1165pm for 1000/500 from axxess and receiving the cool ideas level of service
If I wasn't semi informed about all this, if I were the avg Joe shmo, cool ideas called me about a month ago, the call lasted about 1min and the person told me I would be moving to axxess and if I would be ok with that. I said yes, she said cool and that was that lol. That's not okay IMHO, customers need to be way more informed about this sort of behind the scenes ****ery.