MTN SA restoring its internal billing systems
Numerous MTN subscribers have complained about billing problems ranging from over billing to incorrect data usage measurements and poor complaints resolution.
MTN South Africa has confirmed the problems, saying that a system update was to blame for the problems. “We experienced temporary and intermittent billing issues…the problems were due to a system update,” said Louis Nel, Acting Chief Information Officer at MTN SA.
MTN pointed out that the upgrade was done to improve internal billing efficiencies as well as improve delivery to their customers.
The company has now announced that it is restoring its internal billing systems. “MTN SA has put a number of measures in place that are currently correcting the problems some of our customers are experiencing, as a result of our internal system upgrade process,” the cellular provider said.
“The corrective measures include additional hardware capacity and an improved programme to increase the efficiency of data processing. These measures will importantly enable MTN to resume its efficient and professional service to all of its customers.”
MTN further promised that the queried bills will be investigated individually and feedback will be provided to customers when the investigations are finalised.
MTN billing problems – comments and views
Loading ...