MTN SA restoring its internal billing systems

WOOHOO!
Transparency FTW!
MTN further promised that the queried bills will be investigated individually and feedback will be provided to customers when the investigations are finalised.
Click to expand...
At least the customer knows that you are aware MTN.
Suddenly the stress levels drop a beeg notch.
Amazing hey.
 
rpm, I don't buy this for one second. These issues having been going on for over a year. MTN have over-charged over R11,000 from people that I know alone, and their attitude has always been pay-up or we blacklist you.

I had a friend who was terminally ill, had just stopped working and was slapped with a R5000 cellphone bill for one month. He eventually had to borrow money from his parents to pay the bill. Not even going to MTN's office in Sandton seemed to help resolve the issue.

The plain truth is, that MTN don't give a damn.
 
Please encourage them, this is a step in the right direction.
Us customers have to train our service providers using little baby steps.
 
MTN are definately putting themselves on the FAIL hall of fame.

Collecting Idols SMS's: FAIL
Sharing the love in MTN 15 birthday competition: FAIL
Sending out correct billing: FAIL

And now some of my personal FAILs with them:
Good coverage in all suburbs in Cape Town: FAIL
Getting SMS roaming working: FAIL
Keeping my 15 year contract going with them next year: FAIL
 
Alchemist said:
rpm, I don't buy this for one second. These issues having been going on for over a year. MTN have over-charged over R11,000 from people that I know alone, and their attitude has always been pay-up or we blacklist you.

I had a friend who was terminally ill, had just stopped working and was slapped with a R5000 cellphone bill for one month. He eventually had to borrow money from his parents to pay the bill. Not even going to MTN's office in Sandton seemed to help resolve the issue.

The plain truth is, that MTN don't give a damn.
Click to expand...

+1

MTN doesnt care about the SA market anymore. They have become too big for South Africa. :rolleyes:
 
rogerwe said:
MTN are definately putting themselves on the FAIL hall of fame.

Collecting Idols SMS's: FAIL
Sharing the love in MTN 15 birthday competition: FAIL
Sending out correct billing: FAIL

And now some of my personal FAILs with them:
Good coverage in all suburbs in Cape Town: FAIL
Getting SMS roaming working: FAIL
Keeping my 15 year contract going with them next year: FAIL
Click to expand...

:D
 
bluejhb said:
Are they going to refund us back the monies...
Click to expand...

PLUS the interest rate that we would have been charged had we owed them money! I expect nothing less!
Who will audit that they return <plus interest> what they took unlawfully?
 
RPM thanks for publishing the initial article which seems to have gotten MTN's attention. It's MyBB'S ability to bring consumer issues into the spotlight that makes MyBB such a vsluable resource.

Hopefully this means MTN can get back to being the company I have been satisfied with for most of the last 10 years.
 
?????????????

I do not see a "sorry" in that article. Not one. Would you run a company that buggers people around , acknowledges they are at fault and doesn't say sorry?

If I was the info officer at MTN I would be doing a lot of grovelling now....
 
air said:
PLUS the interest rate that we would have been charged had we owed them money! I expect nothing less!
Who will audit that they return <plus interest> what they took unlawfully?
Click to expand...

you should expect lesser, you wont get interest, its a nice dream though.
 
GuileX said:
you should expect lesser, you wont get interest, its a nice dream though.
Click to expand...
MTN entertain no thought of providing <struggling> individuals with more flexible payment options and extract the maximum interest rate prescribed if the full amount is not paid, why should they be treated any different with money that is owed by them?
 
Call me ANYTIME

nfbs said:
Who is the bird in the main page link picture?
Yum.
Click to expand...

"Lady in Yello" :D

Seeing as you got there first

YUM YUM YUM

MTN should put her on the "front-desk" to deal with customers -- she can fix MY bill anytime :D

MW
 
Last edited:
“The corrective measures include additional hardware capacity and an improved programme to increase the efficiency of data processing. These measures will importantly enable MTN to resume its efficient and professional service to all of its customers.”
Click to expand...

I just love this paragraph. Trying to put a spin on it. My bill wasn't LATE, it was WRONG. I would like to know what MTN's explanation for treating the customers that complained like dirt. If the article hasn't been published everybody would have smashed their heads on the phone to the call centre.

"Correcting" the mistake is not good enough. After this I do not trust MTN. They had a problem, they knew they had a problem and they tried to hide it by treating the customers like liars and beggars. Luckily it affected enough people so that something happened. But the point is that they ran over any individual that queried their bill.

I will not renew my contract with MTN unless they apologize and apologize in a big way. For people they cut off they need to give at least some free airtime to make up for the fact that these people had to make alternative arrangements and spend a lot of time and money trying to sort out the problem ( I am not among this group of people, but I know people who suffered). They need to issue correct back-dated statements. And they need to publicly fire the person who made the decision to LIE to their customers. And while at it they can take a full page ad in a weekly newspaper where they explain what went wrong and how they will correct it.

This isn't just a simple mistake. This showed a lack of values on MTNs part. They disrespected their customers. They showed a big middle finger to the consumers of South Africa.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X