Cell C’s network went down earlier today, and the company took to Twitter to inform their customers that the outage was due to load-shedding.
The outage extended to users in various provinces, including Gauteng, the Western Cape, and Mpumalanga.
Cell C explained to MyBroadband the specifics of why their network went down.
Cell C’s explanation
“Cell C has identified the fault that affected data and voice services on its network for approximately 2 hours on Saturday,” said Cell C.
“The Neotel Data Centre experienced a power surge due to load shedding, which tripped the air-conditioning. This resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.”
Cell C added that they have deployed additional generators, and that their equipment has been restored.
“Customers are urged to restart their devices as service restoration is in process. Cell C again apologises for the inconvenience and thanks its customers for their patience.”