Why Cell C’s network went down

Cell C’s network went down earlier today, and the company took to Twitter to inform their customers that the outage was due to load-shedding.

The outage extended to users in various provinces, including Gauteng, the Western Cape, and Mpumalanga.

Cell C explained to MyBroadband the specifics of why their network went down.

Cell C’s explanation

“Cell C has identified the fault that affected data and voice services on its network for approximately 2 hours on Saturday,” said Cell C.

“The Neotel Data Centre experienced a power surge due to load shedding, which tripped the air-conditioning. This resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.”

Cell C added that they have deployed additional generators, and that their equipment has been restored.

“Customers are urged to restart their devices as service restoration is in process. Cell C again apologises for the inconvenience and thanks its customers for their patience.”

Now read: Cell C network down due to load-shedding

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Why Cell C’s network went down