Cell C has issued a statement in which the company says it wants to set the record straight regarding a Mail & Guardian article that was published today (24 April 2012). The article said that some Cell C data customers were victims of fraudulent usage.
According to Cell C, it is not true that its customers have become victims of fraud by accounts being skimmed of data.
“Cell C has been investigating an internal fraud case, in which virtual vouchers have been stolen and sold,” the cellular operator said.
Confirming the information that 44,000 of these “virtual vouchers” had been stolen and that 453 data customers were affected, Cell C highlighted that not all of these vouchers were activated.
“Cell C initially suspended the affected accounts to ascertain where the customers bought the bundles,” the operator’s statement said. “However, as soon as they were in contact with the company these bundles were reactivated, since customers bought them legitimately.”
Cell C said that no customers have lost any bandwidth and the fraud in question has been committed against Cell C and not its customers.
“As indicated, Cell C has opened a case of fraud with the South African Police Service. The fraud was detected early and measures were taken to prevent any further fraud from the identified sources,” Cell C said.