2004 ICASA complaint

rpm

rpm

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Hi folks

I would just like to inform you that ICASA has confirmed the reception of the complaint and that they are currently reviewing it. It has been delivered to the offices of Ms. J Naidoo (Legal) and Mr. M Langa (Chairman). They have promised feedback and I will let you know as soon as I hear anything.

I will use this thread for all feedback.

Regards,

RPM
[email protected]
 
Can you put up the document pls.
 
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I would have added that Telkom is cross-subsidising their ISP charges with the ADSL line rental (their admission that the R600pm is due to bandwidth requirements - an ISP issue, not a Telkom the telephone company issue - points to this).

ICASA has already ruled that Telkom is not allowed to cross-subsidise its products, and getting them on that would have forced them to change their fees (perhaps making it R220 line rental, R600 ISP charge - which would easily allow ISP's to compete in price).

Anyway, it's looking good, I just hope that ICASA doesn't take their obligatory 2 years to come to a decision.
 
This is an interesting point Tharaxis. As we all know that its this large monthly cost that is keeping the ADSL rollout back. If what you said is true then this is a very valid argument that should of been included in the ICASA Complaint. I wonder if RPM is reading this could make comment and if this is a valid argument send it to ICASA as a matter of an Addendum to original complaint.

Also the fact that I dont use Telkom as my ISP makes it more upsetting.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Forget about addendums etc. - it will just slow down the process.

From what I read, the door is open to ISP's with their major legal eagles to tackle Telkom on just this issue.

Telkom is effectively robbing them of clients (and income) by keeping the ISP part, and the profit available to the ISP, low and the infrastructure costs high.

Busy ordering a new ADSL line - At least this time I was not advised to take a Telscrap modem otherwise there will be no suppurt if things go wrong. There were already changes in Telkom - but you need a magnifying glass to see it [:p]



South Africa needs World Class Broadband at World Competitive Prices.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">At least this time I was not advised to take a Telscrap modem<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

I was advised by my PC buddies not to buy Telkom modems. So I settled for a nice Xyxel 650R-31 router and Im so glad as you dont need any software. Its a pleasure to work with this hardware.

Re the Addendum. Sure, OK. I would hate to slow anything down.
Be that as it may. I disagree with you. The R680 or R800 per month is probably the single most reason other than the 3 gig cap why people come to MyADSL.[:D]

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Oh yes. I forgot. Port Shaping.

One would want to spend your precious 3 gigs any way you wish. Especially seeing you have to pay a arm and a leg for it.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
While I have no definitive proof that they are doing this, it's pretty likely they are.

Telkom loves to stress that ADSL is merely a "connection medium" (or Mr. White does anyway), yet at the same time justify their prices due to the cost of bandwidth (but as you may realise, bandwidth has nothing to do with connectivity).

Smells distinctly anti-competitive if you ask me.
 
Hi folks

Just a short note to inform you that I have contacted ICASA regarding the progress of the complaint. I will publish the reply as soon as I receive one.

Regards,

RPM
[email protected]
 
Just to keep you guys a bit more up to date ;)

http://www.compcom.co.za/Resources/Media%20Releases/Media%20Releases%202004/Jan/Med%20Rel6%20of%20%2024Feb%202004.asp


<hr noshade size="1">
"Since light travels faster than sound, people appear bright until you hear them speak."

NetLink Research
 
Hi guys

I received a reply from ICASA regarding the process. The complaint has been sent to Telkom and we can expect a reply within 14 days.

From ICASA’s Diana Ngoasheng:

“The process has already started. The matter has been taken up with Telkom, the respondent in the matter for their action. There are three scenarios to consider.

1) Telkom might offer to remedy the situation, in which case the matter will the be closed.
2) Telkom might try some kind of delaying tactics not to address the specifics in the complaint in which case the exchange of correspondence takes very long
3) Telkom might not be of assistance.

The procedure internally for the second and third scenario is that if a department realises that an operator is unduly delaying the resolution of a complaint then the case can be escalated to council via the executive management.

Council sets up a committee to look into the matter.

After council has considered all the facts a pre hearing might take place. If there is no agreement reached at the pre hearing then a full hearing may take place wherein council may make a ruling either in favour or against the complainant.

The process out lined above takes a long time.

I hope the above does help to shed some light on the internal process.”


RPM
[email protected]
 
So basically they're saying that if Telkom decides to delay or in any other way ignore the situation you're looking at a long time before there's any actual resolution to the complaint.

Gee... I wonder which route Telkom will take.
 
"Though the mills of ICASA grind slowly, yet they grind exceeding small;
Though with patience THEY stand waiting, with exactness THEY grind all."

(With due apologies to the purists on this forum...[:p])
 
We will put public pressure on ICASA

if they try to delay the process,or be bias in anyway

(a mass action will be taken against ICASA)
 
How are *you* going to put pressure on the ICASA? They are cooperating, why not just let them do their job, nothign happens overnight.

<hr noshade size="1">
"Since light travels faster than sound, people appear bright until you hear them speak."

NetLink Research
 
Hi folks

It has been 14 days and no reply from ICASA or Telkom. I contacted Dianne Ngoasheng, Jayshree Naidoo (legal matters) and Mr. Langa (Chairman) regarding this issue and will let you know as soon as I hear anything from them. I am fairly certain this is going to be a long battle because of various reasons, but I will do my best to remind them that this issue is not going to blow over. In the case of no-reply from them a media report will follow.

Regards,

RPM
[email protected]
 
Isnt their a stipulated time response from Telkom to ICASA. A certain time framework guideline that they have to fall within, because if their isnt and we must wait for Telkom to reply to ICASA, it will be a long wait. And furthermore if this is the case then ICASA's procedures are flawed. Their must be a specific timeframe. Ask them if this is the case.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
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