2004 ICASA complaint

Hi BTTB

I did ask them about these issues:

“You have mentioned that delaying tactics might be employed by Telkom. We would like to know if ICASA approves of such tactics. If not, what mechanisms are in place to ensure that these tactics are not effective?

You also mentioned that Telkom might not be of assistance. Please give a detailed description of what will happen in this case.”

I hope these issues get addressed.

Regards,

RPM
[email protected]
 
Hi RPM,
Thanks for the reply. Im glad you are on top of things.
I just hope this procedure isnt too long.
Keep up the good work.

BTTB

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Hi folks

I received an email back from ICASA regarding our complaint:

“We acknowledge receipt of your e-mail and noted it contents with thanks. The matter is receiving Council's urgent attention. The Authority will revert back to you by Wednesday 10 March 2004.

on behalf of the Acting Chairperson, Ms Mamodupi Mohlala”

I will let you know as soon as I hear more. They have asked me to hold back on the media until I receive feedback from them, and I feel this is fair since they do respond to all my emails and other correspondence.

Regards,

RPM
[email protected]
 
I agree on the media hold off. After all they have commited to a response by Wednesday this week.

Although ICASA have proven to be largely ineffectual I do feel that it is only fair to give them gap to do their jobs and come back to us.

On the flipside though I don really expect them to come back with a very positive response to us - but let's see...
 
Excellent news RPM, I look forward to hearing what they have to say.


----------------
United we stand!
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Hi folks

I have received feedback from ICASA regarding our ICASA Complaint. I must say that they have been effective up to this stage and that I feel that something good might come from this complaint.

_______________________________________________________

“RE: MYADSL/ TELKOM

We refer to your e-mail that was forwarded to ourselves dated 19 February 2004. We e confirm that this matter has been addressed by the Authority at different levels and we are using every endeavor to find a speedy and mutually beneficial resolution of this matter.
We wish to inform you that up to now we have not received a response to our letter from on your matter from Telkom.

The matter has now been escalated within the highest office of Telkom, i.e. the Chief Executive Officer. We have given Telkom a deadline of midday tomorrow by which to respond. Our letter to Telkom is attached for ease of reference

We fully understand your frustration but wish for you to note that taking it to the press will only have the effect of polarizing the parties rather than resolving the matter. We therefore implore you let this matter take it course.

We shall revert to you as soon we receive the awaited feedback.

Yours Sincerely

Diane Ngoasheng
Senior Manager Consumer Affairs”

______________________________________________________

Your comments are welcome as always and your voice will ultimately determine our decisions regarding this complaint.

Regards,

RPM
[email protected]
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by rpm</i>
<br /> Our letter to Telkom is attached for ease of reference
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Hi RPM,

Is the letter restricted due to the sensitivity of the complaint or can it be published on this site?

Well done,
Cheers
Chris
 
Hi CARoper

I did not find the attachment with the email but I have requested a copy. I think Dianne might have forgotten to attach it. I will publish it as soon as I receive a copy.

Regards,

RPM
[email protected]
 
Things are looking up. But whether Telkom does actually respond is another story.

Thanks RPM!


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United we stand!
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Hi CARoper

I have received the signed letter from ICASA (by fax), but unfortunately the letter was indeed for confidential use alone and I may not distribute this letter at all. I can however let you know that ICASA is addressed to Telkom CEO Sizwe Nxasana, and that ICASA is not beating around the bush regarding this correspondence. I will let you know as soon as I hear anything more (there was a midday deadline for Telkom and I therefore expect feedback fairly soon).

Regards,

RPM
[email protected]
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by rpm</i>
Hi CARoper

....but unfortunately the letter was indeed for confidential use alone and I may not distribute this letter at all....<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Thanks rpm, let's hope something develops from this.

I suggest that the complaint was addressed from myadsl members and if you were to distribute the letter to myadsl members, this would not be a breach of confidentiality.
 
Thanks RPM,

Although the complaint is from the group, we have effectively declared RPM as our spokesperson. And, as such, if ICASA would rather have him keep things under wraps for now, then I for one am happy to trust him to handle things in the best interests of all members.

Lets not do anything to frustrate ICASA, after all they are on our side this time.

Cheers
Chris
 
Well done RPM
Lets just hope that something benificial comes from this and maybe a starting point to get South Africa on the technology map where it should be.

Thanks for youre hard work.
 
Hi Microfast

This was indeed the case (the complaint is by MyADSL), but the letter was not addressed to the plaintiff but to me personally. I can inform you that Telkom has promised to give feedback by 15:00 yesterday, but I have not heard anything from Dianne yet (I emailed her just after 15:00). They might be asking for some extra time as ICASA has requested of them to supply a point by point reply (excellent!) to our complaint. It is refreshing to see that ICASA will not let this one slip and is maintaining high regulation standards.

Regards,

RPM
[email protected]
 
Thanks RPM,

seems as if ICASA wants to prove it is a leopard with teeth which can affirm a fair deal for all in an effective monopolistic market.

At least they got Telkom to react in some way or other.



South Africa needs World Class Broadband at World Competitive Prices.
 
Hi folks

I have just contacted Dianne from ICASA and she could not confirm at the time whether Telkom responded to the complaint or not. She has promised to get back to me before the end of the day. I will post the information as soon as I receive it.

Regards,

RPM
[email protected]
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by rpm</i>
Hi Microfast,

This was indeed the case (the complaint is by MyADSL), but the letter was not addressed to the plaintiff but to me personally. <hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Hi rpm,

Your best judgement is not in question and I agree with caroper that
prudence is the better option, for now.

The fact that ICASA did not respond to the plaintiff, is probably not important, for now.

Once again thanks for everything you do.
 
Hi folks

I have just contacted ICASA and can confirm that Telkom did not meet the second and third deadlines as they have promised. The matter will now go to the ICASA council. This process might take a long time (months or even longer). At this stage ICASA’s Dianne Ngoasheng has also informed me that there is very little they can do if Telkom decides not to honour the Memorandum of Understanding they have signed in November 2003. Although this matter was escalated to Mr. Sizwe Nxasana, CEO of Telkom, Telkom obviously decided that is not important enough for them to honour their agreement with ICASA. Let us hope ICASA will not take this blatant disrespect lying down.

Regards,

RPM
[email protected]
 
Oh Well, what can I say. What else could we expect from Telkom. Im very dissapointed. [V]

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Hah, that's laughable, a regulator that is unable to regulate the entity they are supposed to be regulating if the entity decides they don't want to play.

What kind of ridiculous regulatory body is this, they should have the power to do what must be done, not just sit back and say "oh well, we can now do very little".
 
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