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Screamer WiMax
- Thread starter wow4life
- Start date
Screamer technician dissed me!
Well, i am not a happy camper at this stage.
My company moved into new offices last week and I phoned a screamer technician called Friedrich, to my surprise, he answered the phone after the first ring. I requested a quotation on a Wi-Fi spot with a 1024 Kbps line, he quoted accordingly. I accepted the quotation and installation commenced shortly thereafter. On the completion of the installation I realized that my bandwidth is maxing out at between 280kbps and 450 Kbps, that's insulting... Below is the test results:
Your Latest Results
Test conducted on 06 June 2011 12:59:38 PM
Download Speed: 267 kbps (33.4 KB/sec transfer rate)
Upload Speed: 168 kbps (21 KB/sec transfer rate)
Latency: 104 ms
I phoned Friedrich, who did not answer his phone, in fact, his voice mail box was full so I couldn't even leave him a message. I also phoned Screamer customer service, they told me that they will phone me back, I am still waiting for that call... Ridiculous isn't it?
After a while Friedrich picked up his phone and the above mentioned facts was laid down, his reply: "Give me to the 20th of June to sort it out". Is this customer service or what? Furthermore he explicitly told me not to phone him because I am apparently bothering him, this is just utter crap, I will bitch and moan until you pick up your phone because i paid for a product AND a service. I mean come on, this is not rocket science.
I am of the opinion that screamer should take more responsibility for their so called "Technicians" and not distance themselves from them, irrespective of what the relationship is between screamer and the technicians who do the installations, You know... there is such a thing as the consumer protection act.
For R6800, I am pretty pis$*d off, after all "a business is successful to the extent that it provides a product or service that contributes to happiness in all of its forms" - Mihaly Csikszentmihalyi.
If you have any advice or think I am wrong, please let me know!
Well, i am not a happy camper at this stage.
My company moved into new offices last week and I phoned a screamer technician called Friedrich, to my surprise, he answered the phone after the first ring. I requested a quotation on a Wi-Fi spot with a 1024 Kbps line, he quoted accordingly. I accepted the quotation and installation commenced shortly thereafter. On the completion of the installation I realized that my bandwidth is maxing out at between 280kbps and 450 Kbps, that's insulting... Below is the test results:
Your Latest Results
Test conducted on 06 June 2011 12:59:38 PM
Download Speed: 267 kbps (33.4 KB/sec transfer rate)
Upload Speed: 168 kbps (21 KB/sec transfer rate)
Latency: 104 ms
I phoned Friedrich, who did not answer his phone, in fact, his voice mail box was full so I couldn't even leave him a message. I also phoned Screamer customer service, they told me that they will phone me back, I am still waiting for that call... Ridiculous isn't it?
After a while Friedrich picked up his phone and the above mentioned facts was laid down, his reply: "Give me to the 20th of June to sort it out". Is this customer service or what? Furthermore he explicitly told me not to phone him because I am apparently bothering him, this is just utter crap, I will bitch and moan until you pick up your phone because i paid for a product AND a service. I mean come on, this is not rocket science.
I am of the opinion that screamer should take more responsibility for their so called "Technicians" and not distance themselves from them, irrespective of what the relationship is between screamer and the technicians who do the installations, You know... there is such a thing as the consumer protection act.
For R6800, I am pretty pis$*d off, after all "a business is successful to the extent that it provides a product or service that contributes to happiness in all of its forms" - Mihaly Csikszentmihalyi.
If you have any advice or think I am wrong, please let me know!
Last edited:
iDenTiTy
Expert Member
Leave before you cause yourself too much heartache.
I have been with Screamer for about 18 months. Of those months, I have been happy for about 2 months.
I am on Wimax.
As you may have heard, Screamer was recently raided by both ICASA and the SAPS, on allegations that they have been using Sentech's spectrum illegally.
During the raid, ICASA had removed some Wimax equipment from some of their towers (this was needed as evidence). Unfortunately, I was connected to one of the towers that was affected.
Since the 6th of May (when the raid occurred), I have had little to no connection at all.
Technicians came out on the 2nd of June to 'upgrade' me. By upgrade, I mean change the frequency that my IDU operates from 5Ghz, to 2.4Ghz.
Fine. My connection now works. However, at less than half the speed.
In fact, I was connected at 1Mb DL and 640 UL solid, but now connect at 440Kbps DL and 89Kbps UL.
Whilst at my premises the technicians told me they werent 'allowed' to use the 5Ghz anymore (this I already found out).
I have now received the following letter from their Technical Director, I have pasted it, verbatim;
'May 2011
Dear Screamer Client
In order to keep up with ever increasing demands on our services we recently reorganised our network. This involved moving certain of our towers to accommodate a greater footprint of additional towers.
In certain rare cases the signal strength from the new location to some of our existing clients was negatively affected and will not allow us to continue providing those few clients with services.
Unfortunately you are one of those rare clients and so it is with the greatest regret that we have to advise you that we will no longer be able to provide you with a Screamer service wef 1 June 2011.
Our technical service centre will be contacting you shortly to arrange to remove the CPE installation we you have at your premises. If you paid a once off rental for the CPE we are happy to advise you that we will be refunding you on the following sliding scale of usage of the CPE.
WiMAX CPE
2 – 12 Months old R1200
12 – 24 Months old R600
WiFi CPE
2 -12 Months old R600
12-24 Months old R300
I hope that you are able to find a suitable replacement service provider and wish you well with them in the future.
Yours Faithfully
Craig Dean
Technical Director'
Very nice.
Legal action to be followed. Damn b@stards.
iDenTiTy, I thought i had it bad, but Wow! This is absolutely insane.
Well at least, based on your story, it won't be very difficult finding "a suitable replacement service provider", so your glass seems to be halve full.
I don't want to be an @ss, but somebody needs to do something cause it is just not acceptable, as clients we choose service providers because they sell themselves as being competent, they create expectations and as a paying client I will persist until I have mine met!!!
Good luck with your situation.
Well at least, based on your story, it won't be very difficult finding "a suitable replacement service provider", so your glass seems to be halve full.
I don't want to be an @ss, but somebody needs to do something cause it is just not acceptable, as clients we choose service providers because they sell themselves as being competent, they create expectations and as a paying client I will persist until I have mine met!!!
Good luck with your situation.
Last edited:
Slayeruser
Expert Member
Have not even received a mail like that. I am offline since 25May with no connection to the base stations.
Let me know how the leagal action is going. Would like to take part in it.
Slayeruser
Expert Member
Gonna sell my equipment to recover my installation costs.
In May I had 11 separate days uptime. The rest down. June so far 0 days uptime.
And check some of my previous posts, I recommended them.
:twisted:
Pathetic
In May I had 11 separate days uptime. The rest down. June so far 0 days uptime.
And check some of my previous posts, I recommended them.
:twisted:Pathetic
Hey Guys,
Moved to a new ISP and what a *****ING pleasure. They called me 3 times in 3 days after the installation to confirm that I am happy with the service and that my line was performing as promised. Get this, they even gave me 3 support numbers in case one should be offline. My line speed is constant, and my ping ranges from 15 - 19ms. 2mbps download and 2mbps upload. Please guys do what you can to change ISP. Let your money do the talking. I for one am fed up with empty promises from fly-by-nights. And will never ever make use of Screamer in any way shape or form. From the installation to cancellation was one lousy deal.
I wish to give a huge compliment to Pieter, Victor and Anza @ BBT Solutions in Witbank, Your service is top notch and your product works perfectly. I would recommend them any day!!!!! Honesty will get you very far in life.
Moved to a new ISP and what a *****ING pleasure. They called me 3 times in 3 days after the installation to confirm that I am happy with the service and that my line was performing as promised. Get this, they even gave me 3 support numbers in case one should be offline. My line speed is constant, and my ping ranges from 15 - 19ms. 2mbps download and 2mbps upload. Please guys do what you can to change ISP. Let your money do the talking. I for one am fed up with empty promises from fly-by-nights. And will never ever make use of Screamer in any way shape or form. From the installation to cancellation was one lousy deal.
I wish to give a huge compliment to Pieter, Victor and Anza @ BBT Solutions in Witbank, Your service is top notch and your product works perfectly. I would recommend them any day!!!!! Honesty will get you very far in life.
Biting that bullet is not that easy, I found out that the hardware which i bought, is not actually mine. I am just renting it from Screamer, WTF!!!!!!!!!!!!!!! I stand to loose much more than I will gain by making the switch. It just keeps on getting better and better!
Next Thing
Executive Member
- Joined
- Jan 31, 2005
- Messages
- 7,655
- Reaction score
- 10,304
I am amazed at how quiet Howzit is on the forums tm
I am not surprised to say the least!
Slayeruser
Expert Member
Same here. And I do not really want to go with another ISP that I once again have to take a chance on.
At least yesterday I somehow got Screamer to confirm that a techie will be on site today.
Lets see
So, did the technician pitch???
Slayeruser
Expert Member
Of course not. But at least they phoned to say, due to the weather yesterday morning they are behind schedule.
I am so gratefull....... NOT:twisted:
I am so gratefull....... NOT:twisted:
So today i am in the same boat, I am waiting for Friedrich, Be sure that i will report on his performance. He was supposed to be here yesterday, but to no surprise, he did not arrive at all.
So far -1 for my Technician.
My experience with the master Technician Mr Friedrich always resulted in the negative - never ever pitched nor kept any of his words - i hope for your sake I am proved wrong
I am still at frustration with these buggas - no connection again yesterday ....... i am so tired even complaining anymore - they don't give a damn !!!!!
From CEO to the last person that answers the phone
oh btw, I was told i need to wait 40 days for my credit , company policy - WTF !!!! quick to take my money though ......... i've never seen such bull in my life !!!!!