TRL Technologies

crysis

crysis

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To any one considering using this company or dealing with Reuben Leach: STAY AWAY. Stay very, far away!


Im making this post to vent my frustration with these guys. They have been double billing me for a few months now, and as soon as I noticed it I cancelled my account, and blocked the debit order. That was in December some time. Now, they have taken at least R900 from my bank account which doesn't belong to them, but it seems getting it back is impossible.

They dont answer the phone. They dont reply to their emails. It seems if they ever do answer it, its just "Im looking into it" and you never hear from them again. I have had at least two emails signed by mister Reuben himself that he will do something, and expect a reply on this and that date, which never happens. Im getting to the end of my tether hear. How can a company be any worse? Steal your money, then simply drop off the grid. What can I do about this? There seems to be no physical address, no one answering calls or replying to emails. What's my next option to take?

I dont wish to incur expensive legal fees, and would like for this issue to be settled as efficiently and painlessly as possible, unfortunately it seems that is a subject that TRL know nothing about.

EDIT: The full amount they owe me is: R1280, as has been confirmed by them. Still not been able to get the money though.
 
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Sounds a lot like this case:

Corrosive said:
03-01-2012 12:45 PM: I also have been using TRL for some time now. They did double debt me for a few months and it took some time to sort this out due to not being able to contact them, but it eventually has balanced out. My account was also cut off mid Dec and I was not told the reason for this, but that it was being looked into. I was given another temp account and since it was the holiday season I decided to wait for them to get back to me. Cybersmart called me last week and told me the news that TRL had not paid them so they have suspended their services and would be able to take the existing TRL clients on themselves. I don't have my line TRL but with another ISP but Cybersmart would like me to move the line to them so they can offer me a good deal for the package.

I am undecided if I want to do this as I have never had a smooth line move in the past with other ISPs, but I do like that Cybersmart are trying to help us poor TRL users by giving us options. The only ISP that I can find that is offering a similar product for a similar price is Afrihost. I have had very little experience with them (only a 1gb free account from rAge really).

I probably with go with the Cybersmart offer, but I just hope there is no poop from TRL if I do.
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Corrosive said:
03-01-2012 02:13 PM: I have just noticed that TRL have debited me again on the 30th Dec even though they debited me on the 15th Dec for Jan. They have not sent me invoice for this but they have sent through an invoice for payment on 15th Jan. This seems like the same confusing mess that I experienced a few months back when they were double debiting me. :mad: They had better give my money back - I hate having to sort their mistakes out!
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laurie said:
03-01-2012 04:05 PM: Hi

We will honour all services that you had with TRL. If you can show us that your account was debited erroneously, we will not charge you for that month. Bottom line, we will not charged you if you have already been charged.

Regards

Laurie
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Taken from Here

Contact Cybersmart, maybe they can help you. It's worth a shot. :)
Hopefully you could recover your lost money in the form of Data from Cybersmart, if Laurie is still feeling charitable.
 
Youre not the first

Also see this thread:

http://mybroadband.co.za/vb/showthread.php/392863-TRL-Technology-Cybersmart

Is it not possible to reverse the debit order again? Just asking because I do not know.

You will see my case and others in the thread above, not too much different form yours.

Someone reccommended to me "run Forrest run" and that is what I am sugesting to you now........ Reverse that debit order and forget about TRL.

Also contrary to what other forum members reccommend, also be very aware of Cybersmart....

This case of yours is just an other reason why I (and many others I have heard of and spoken to) will never sign/authorize any debit order om any of my accounts again.

Good luck!!
 
TRL still has the nerve to send an email this week claiming my account is overdue and I should settle
 
Oh my word. Ruben seriously needs to get a grip. Long story short - its on hello peter and I have pressed charges against him as he listed my company and my personal name with Trans union which caused a lot of marakas. Furthermore, he did more than 5 consumer traces on my name within 6 months without having my consent.
 
It would seem after countless emails, and calls, Reuben is still avoiding me. I got an email promising my money back in 24 hours time. That was sent on the 10th of this month. Its now the 21st and still nothing. I even managed to get his personal cell phone number from the debit order company he uses, and phoned him. As he answered he told me he is writing an email to send to me as we speak, which, a week later still hasn't arrived. What is wrong with this company? Why do they lie to their customers? Surely it isn't that difficult to return the money they wrongfully took out of my account? Why must it take 2 months or more to complete?
 
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Just lay a charge of theft first at your local police station.
Email him notifying him of the charge.
 
Layed a case with the consumer protectors. Lets see if they can help. It seems cybersmart cant help because they have stopped working with TRL after TRL stopped paying their accounts for 6 months.
 
I've lodged the complaint with the South African consumer services. The western cape branch can be contacted on 0800 007 081. So far they are investigating, so I dont have any new news. It seems Reuben has completely stopped replying to my emails. I really dont know whats wrong with this guy, he told me he would pay me back and hasn't. I dont think any one should have anything to do with this company from now on.
 
Here is some info on these guys:
4c. admincompany : TRL Technologies CC
4d. adminpostaladdr : P O Box 245, Uitenhage, 6230

It seems they are located near where I used to live. Think I should pay them a visit?
 
crysis said:
Here is some info on these guys:
4c. admincompany : TRL Technologies CC
4d. adminpostaladdr : P O Box 245, Uitenhage, 6230

It seems they are located near where I used to live. Think I should pay them a visit?
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P O Boxes don't mean much, I live about 30km from my P O Box.
 
EDIT: Oh C***p, Yes, Captain Morgan you are right. This post then refer to TIC and not TRL. Got confused, sorry. Then I have no idea where TRL is.

They are located on the first floor in post office building. Signed up for a cellphone contract by them, they said they will contact me when phone/package is ready. 1 week later went to see them, no, not there yet, will contact me. 2 weeks later - will contact me. 3 weeks later - will contact me. 4 weeks later - I moved on.

One day while visiting them I saw girly at reception rip 3 keys out of her laptop. Keys got hooked on her jewellery.

They also designed a website for a friend of mine, site was hard to read, dark coloured and filled with spelling mistakes. That was before I started my own web design business.

Wont go near them ever again.
 
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willemvdm said:
They are located on the first floor in post office building. Signed up for a cellphone contract by them, they said they will contact me when phone/package is ready. 1 week later went to see them, no, not there yet, will contact me. 2 weeks later - will contact me. 3 weeks later - will contact me. 4 weeks later - I moved on.

One day while visiting them I saw girly at reception rip 3 keys out of her laptop. Keys got hooked on her jewellery.

They also designed a website for a friend of mine, site was hard to read, dark coloured and filled with spelling mistakes. That was before I started my own web design business.

Wont go near them ever again.
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I think you are referring to TIC (Technical Information Consultants) at the post office building.
 
crysis said:
Here is some info on these guys:
4c. admincompany : TRL Technologies CC
4d. adminpostaladdr : P O Box 245, Uitenhage, 6230

It seems they are located near where I used to live. Think I should pay them a visit?
Click to expand...

I don't think that will be a good idea. Rather keep everything in writing as it will give you more ammunition against them.
 
zubeb said:
Just lay a charge of theft first at your local police station.
Email him notifying him of the charge.
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I don't believe the police would be able to assist as this is clearly a civil matter.
Opening a case also won't get his money back :rolleyes:
 
Captain Morgan said:
I don't believe the police would be able to assist as this is clearly a civil matter.
Opening a case also won't get his money back :rolleyes:
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It's not a civil matter if someone has stolen something from you.... its theft.

had a problem about 2 years ago where a client falsified a deposit slip to get us to release a laptop he wanted. Fortunately we knew where he lived. He ignored our requests & then we went to the police. They contacted him after requesting we give him another 24 hours before opening the case.
He came running coz he knew we knew where he stayed.

Opening a case can & will complicate matters, yes.
 
ChilliGirl said:
It's not a civil matter if someone has stolen something from you.... its theft.

had a problem about 2 years ago where a client falsified a deposit slip to get us to release a laptop he wanted. Fortunately we knew where he lived. He ignored our requests & then we went to the police. They contacted him after requesting we give him another 24 hours before opening the case.
He came running coz he knew we knew where he stayed.

Opening a case can & will complicate matters, yes.
Click to expand...

It would be theft if the OP didn't know the company or never done business with them.
Since he knows the company and did business with them it's not a criminal matter but a civil matter as the OP provided them with debit order authorisation.
 
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