8ta internet just disconnects... help please.

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Rainbow Dash

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Last month I purchased the R1800 120GB deal. and it keeps disconnecting. I live in Hatfield PTA so I assume this area should have a good connection. I wanted to download a file last night, which is about 2GB and it downloaded 200mb then disconnected.. why does this happen.:confused::confused::confused:
 
Rainbow Dash said:
Last month I purchased the R1800 120GB deal. and it keeps disconnecting. I live in Hatfield PTA so I assume this area should have a good connection. I wanted to download a file last night, which is about 2GB and it downloaded 200mb then disconnected.. why does this happen.:confused::confused::confused:
Click to expand...

Contact 8ta via PM, and use their template.
 
Try the program MDMA and see what type of signal you have. Often, moving it about helps. I found that to get reliability, operate the modem via a router, which automatically reconnects. But the incoming signal is the primary concern
 
Thanks for assisting and providing recommendations :) - Much appreciated.

We have responded to Rainbow Dash's PM.

Regards,
Social Media Team
 
@Mosescapetown....see my reply to your thread
Rainbow Dash maybe you can also give it a try.
 
Last edited:
OK not sure why you can't see the 8ta dial-up connection icon in the network connection, however I'm using the CellC dashboard software works perfect for me, give it a go.
Good luck!
 
Very much impressed with 8ta's response! I thought it was going to be a Telkom issue and i never hear from you guys. thank you so much! very impressed so far, a technician is coming out tomorrow.
 
Rainbow Dash said:
Last month I purchased the R1800 120GB deal. and it keeps disconnecting. I live in Hatfield PTA so I assume this area should have a good connection. I wanted to download a file last night, which is about 2GB and it downloaded 200mb then disconnected.. why does this happen.:confused::confused::confused:
Click to expand...


Would like to hear what the outcome is. My son studying at Tuks also stays in Hatfield and his connection and speed is horrible (10-15Kbps) .
 
Well this was useless.. the technician came at 8:00am, he was here about 4 minutes, just wrote down some information under the diagnostics tab of the connection app and left... The guy was nice and friendly, but I'm still stuck.. =/ what happens now?
 
Rainbow Dash said:
Well this was useless.. the technician came at 8:00am, he was here about 4 minutes, just wrote down some information under the diagnostics tab of the connection app and left... The guy was nice and friendly, but I'm still stuck.. =/ what happens now?
Click to expand...

There is a tip I learned yesterday about another mostly missed factor about getting disconnected all the time.

not sure of what version of windows you are running but look in control panel in power saving options and make sure it does not turn off your modem after a time to save power.

you can also find this setting in the properties section of your 8ta network connection by right-clicking on the connection.

this was not my issue in the end but according to Microsoft its a very common problem with losing connectivity.
 
Mosescapetown said:
not sure of what version of windows you are running but look in control panel in power saving options and make sure it does not turn off your modem after a time to save power.
Click to expand...
I am sure, it will revert back to power saving after reboot. Try it. :)
 
Rainbow Dash said:
Very much impressed with 8ta's response! I thought it was going to be a Telkom issue and i never hear from you guys. thank you so much! very impressed so far, a technician is coming out tomorrow.
Click to expand...

Hi Rainbow Dash!

We are awaiting an upgrade on the tower you connect to which should happen within this month. To combat the disconnections, it is suggested that you get an antenna or somehow put your modem at or outside a window which is on the side of Brooklyn Primary. There is a 13dB difference betweeen your indoor and outdoor signal according to the technician's report. What may also help, if you have not done so already, make your connection 3G/WCDMA only which should assist with disconnections.

Let us know if this has helped or not. Your query will remain open until the tower upgrade has been completed.

Regards,
Social Media Team
 
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