Mweb Throttling Bull

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cryaxxx

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:mad:
Im leaving mweb just thought I would let you guys know how ridiculous their throttling policy is heres a screenshot of me being throttled at a ridiculous low amount of data used averaging 2gigs a day been throttled 3 times this month. Already sent in my cancellation forms have to wait till November save yourself the headache and avoid mweb.
USAGE.PNG
 
cryaxxx said:
:mad:
Im leaving mweb just thought I would let you guys know how ridiculous their throttling policy is heres a screenshot of me being throttled at a ridiculous low amount of data used averaging 2gigs a day been throttled 3 times this month. Already sent in my cancellation forms have to wait till November save yourself the headache and avoid mweb.
View attachment 75859
Click to expand...

Evening cryaxx, please note that you are being throttled due to your usage over the past 30 days (30 day rolling period).

If I calculate your usage over the last 30days, you don't average 2gigs a day.

Saddens me that you're leaving though :(

Hope that you return in future.
 
great stuff Cyraxxx - Mweb - we will NEVER see you again. this is the 21st century - read up on customer satisfaction. Dimwits!
And who gives a s*@te what a user averages a day - your throttling policy sucks!
When p2p or such dls are shaped, it really does not affect your browsing. When Mweb throttle "shapes" you cant even logon to mwebs website. dumb fkz.
Other companies are honest, have better honest interaction with their customer that the cr@p you have given. so take your throttling and shove it up your ...
 
There clearly is a definite 30 day rolling limit per product.
 
MrG said:
There clearly is a definite 30 day rolling limit per product.
Click to expand...
we know but no one wants to speak about what it is. mweb doesn't want to say as they want it flexible so they can increase it if too much users leave and mweb customers want to exaggerate so they don't post their full months stats and say what product they are on. You get some guys here and on hellopeter exaggerating by posting they got throttled on 40GB but no details of the period or product.

You have two parties that none want to weaken their own position making just pointless arguing. Mweb don't want to disclose jack and make it difficult with one of the most difficult cancellation processes of any ISP. Ex and throttled customers don't post their full stats as they would rather be just told they are right rather than risk being told they are an abuser by other forum members.

I am tired of this **** from both sides and might just switch to Telkom to avoid this BS finger pointing.
 
nfbs said:
Ex and throttled customers don't post their full stats as they would rather be just told they are right rather than risk being told they are an abuser by other forum members.
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Therein lies the problem. They shouldn't be scared to use their "uncapped ADSL" how they wish. Now they carefully have to manage how they use their ADSL just in case MWEB decides they use too much data on a so-called uncapped account.
 
nfbs said:
You have two parties that none want to weaken their own position making just pointless arguing.
Click to expand...

I see it like this ... You entered into a contract with MWEB, They were the ''FREE THE WEB" and ''EAT AS MUCH' kings. It was, from the advertising that I understood that UNCAPPED meant, use data as much as you can or wish, speed being constant by virtue of the account type viz. IMbps etc. No mention was made of shaping.
Equally, the CPA had not taken effect at the time of my contractual dealings.

The AUP, albeit on the site the CPA is clear on how such AUP should be dealt with :-

“Any notice to consumers or provision of a consumer agreement that purports to limit in any way the risk or liability of the supplier or any other person; constitutes an assumption of risk or liability by the consumer; impose an obligation on the consumer to indemnify the supplier or any other person for any cause; or be an acknowledgement of any fact by the consumer – must be drawn to the attention of the consumer in a manner and form that satisfies the formal requirements of subsections (3) to (5).”

The formal requirements that disclaimers should satisfy are the following:

1) Firstly, the “provision, condition or notice” must be written in plain language. It would be considered to have been written in plain language if the ordinary consumer, with an average literary skill level could be expected to comprehend the content, and essence of the disclaimer.
2) Secondly, disclaimers written in barely legible fine print and placed at the bottom of the page is no longer acceptable. The effect and nature of the notice must be drawn to the attention of the consumer in a conspicuous form and manner that will likely attract the attention of an ordinarily alert consumer, bearing in mind the circumstances.
3) The CPA also emphasizes that the consumer’s attention be brought to the disclaimer before they enter into the transaction, engages in the activity, enter or gain access to the facility, or is required to offer consideration for the transaction.
4) Lastly, the consumer must be allowed adequate opportunity to grasp the importance of the disclaimer and understand the consequences that will arise there from.

In my case, and in all probability, all customers who joined MWEB prior to August this year, MWEB is at fault, there is only one side to the story and MWEB have been less than honourable in this matter. Dealing with the AUP and changing their modus operandi ipso facto is both illegal and unethical.

I am glad however to see that you have seen the light and moved away from such ISP.
 
cryaxxx said:
:mad:
Im leaving mweb just thought I would let you guys know how ridiculous their throttling policy is heres a screenshot of me being throttled at a ridiculous low amount of data used averaging 2gigs a day been throttled 3 times this month. Already sent in my cancellation forms have to wait till November save yourself the headache and avoid mweb.
View attachment 75859
Click to expand...

Dude you mustve used more than 20GB over the past 30 days. Check my thread here: http://mybroadband.co.za/vb/showthread.php/563227-MWEB-policy-report-on-the-first-30-days

That will give you a breakdown of how it works. Plus Ive asked you for your past two months usage, and have heard nothing.
 
Necuno said:
I'm about to initiate a tentative 30gb download... luckily I left mweb or else my age of conan would have been throttled.
Click to expand...

I downloaded RE6, Revelations, Cities XL, Devil May Cry and a few other bits and pieces this weekend thanks to the Steam Capcom sale and the Humble Bundle sale.

Since the 11th (that's two days ago) I've downloaded 44GB.

How anyone can moan about 20GB's of usage in a month or even DEFEND that as being "abuse"... madness.
 
Necuno said:
I'm about to initiate a tentative 30gb download... luckily I left mweb or else my age of conan would have been throttled.
Click to expand...

Yeah, reformatted my Fujitsu this weekend, and pulled a bit of data with updates and all - Nvidia driver still giving gyp, but I will sort that. As did my lightie with his Toshiba and steam. All I can say .... Thank heavens I am not ''abusing' those poor poor MWEB customers.....
 
Mweb guy, I know you know deep down that rolling window throttling is complete bull****, but its your job to make it seem reasonable. Unfortunately you are just going to be more and more in the firing squad line up, because of your new management's utter retardation. We're all switching providers, I'd suggest even you do the same.
 
Lycanthrope said:
I downloaded RE6, Revelations, Cities XL, Devil May Cry and a few other bits and pieces this weekend thanks to the Steam Capcom sale and the Humble Bundle sale.

Since the 11th (that's two days ago) I've downloaded 44GB.

How anyone can moan about 20GB's of usage in a month or even DEFEND that as being "abuse"... madness.
Click to expand...

They can't even give a number about what is "abuse", and why? Because the second they do they can be thrown around for not really being uncapped, which even right now - even without numbers - I can't say they are.
 
Mwebs Throttling limits seem to be 10 hours a day of downloading at line speed. therefore on 4 Meg line (Premuim) that would be around 15Gig a day which should let me get 450gig before been throttled. On a 1 Meg line this will be a lot lowwer.. I think around 4 gig a day, as 1 meg line does around 370 Meg an hour at line speed.

My usage currently and has always been around 6 - 7 Gig a day on a 4 Meg Premuim account and I have never been throttled.

This is what I have picked up by reading posts... when people post their usage figures..
 
Last edited:
MWEB Guy said:
Evening cryaxx, please note that you are being throttled due to your usage over the past 30 days (30 day rolling period).

If I calculate your usage over the last 30days, you don't average 2gigs a day.

Saddens me that you're leaving though :(

Hope that you return in future.
Click to expand...

I was laughing at this until I thought to myself, when last have I checked if I am being throttled.
Lo and behold I was...
Since April 2010 I have stuck with mweb through all the seacom outages etc. But this was the last straw for me. Only downloads I have made have been through steam. Was told my throttling will end in three days. But i thought to myself, I am paying for something and I have never abused it yet they treat me like a number. When I signed up with Mweb it was because they promised uncapped and no throttling. When they changed their T&C's to allow throttling I though well okay, they have been relatively good to me, there is cheaper stuff out their but they are only targeting the big abusers which will mean a better internet experience for us non abusers lol. Obviously I never once assumed my usage would ever trigger a throttle hammer lol.
Well it did. Must admit they have made it very pleasant and painless to depart. I do not mind paying till the end of November after all I signed the deal. Have already enable email forwarding so people can get used to my new email address.
So which service wants my business PM me with your offers and cheers Mweb it was a blast.
 
Same here. Sent my cancellation form in this morning. They've managed to make it quite an easy decision for me to leave them.

Already signed up with a new ISP, and so far it's been a blast.

Ciao mweb.
 
SHVAK said:
I was laughing at this until I thought to myself, when last have I checked if I am being throttled.
Lo and behold I was...
Since April 2010 I have stuck with mweb through all the seacom outages etc. But this was the last straw for me. Only downloads I have made have been through steam. Was told my throttling will end in three days. But i thought to myself, I am paying for something and I have never abused it yet they treat me like a number. When I signed up with Mweb it was because they promised uncapped and no throttling. When they changed their T&C's to allow throttling I though well okay, they have been relatively good to me, there is cheaper stuff out their but they are only targeting the big abusers which will mean a better internet experience for us non abusers lol. Obviously I never once assumed my usage would ever trigger a throttle hammer lol.
Well it did. Must admit they have made it very pleasant and painless to depart. I do not mind paying till the end of November after all I signed the deal. Have already enable email forwarding so people can get used to my new email address.
So which service wants my business PM me with your offers and cheers Mweb it was a blast.
Click to expand...

You know what's even worse? Mweb host their own steam server, which you (hopefully at least) probably were using for those downloads. So you effectively got punished for downloads that don't even leave their data center.
 
Basjohn said:
You know what's even worse? Mweb host their own steam server, which you (hopefully at least) probably were using for those downloads. So you effectively got punished for downloads that don't even leave their data center.
Click to expand...

Their argument is that it still utilizes IPC capacity to get it to you at your home.
 
Must admit since being throttled it is the best ping I have ever had and yes Mweb that is sarcasim :)
 
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