Poor ADSL support and slow fibre roll-out cost Telkom

Their own problem, but they want it this way.

In our area, we have monthly meetings. I have a list of 134 households, only in our area, who really want access to ADSL. Some households still have landlines and ADSL, but Telkom refuse to provide access to new people who moved into these areas.

So, while they struggle with fibre and still have infrastructure in my area, I have 134 clients who can bring in some money, but they are not interested in these people's money.

So, I am not sure what Telkom is on about.
 
I have a line in my house. The previous owner had ADSL, and yet, Telkom cannot install ADSL to my house after I have spoken to 4 different technicians that fumble my installation. Telkom is good at only one thing: destroying their own customer base.
 
Toothless said:
Their own problem, but they want it this way.

In our area, we have monthly meetings. I have a list of 134 households, only in our area, who really want access to ADSL. Some households still have landlines and ADSL, but Telkom refuse to provide access to new people who moved into these areas.

So, while they struggle with fibre and still have infrastructure in my area, I have 134 clients who can bring in some money, but they are not interested in these people's money.

So, I am not sure what Telkom is on about.
Click to expand...

Write a generic "We want Fiber" letter and have all households sign it. Maybe add a "I am willing to pay X per month" or something to it.

Mail it to all the major ISPs and see what comes of it.
 
b166er said:
I have a line in my house. The previous owner had ADSL, and yet, Telkom cannot install ADSL to my house after I have spoken to 4 different technicians that fumble my installation. Telkom is good at only one thing: destroying their own customer base.
Click to expand...

Exactly the problem we are facing. There are households who still have ADSL and landlines around us. If anyone sells a house or if a phone needs to be replaced, Telkom refuse to provide a new phone and force its wireless phones on people. If there is a problem on the line they inform the people that it cannot be fixed and they need to go the wireless route. If you move, new landlines and ADSL cannot be installed in the house any longer.

So, the infrastructure is here, but they refuse access to the service.

They are blatantly lying to the public and their investors. I am willing to prove this to anyone if they want to come to our area. They are a bad company to invest money in. I can even point them to one specific estate agent who already said that he lost potential clients who are not interested in buying properties in these areas.
 
This is where having a monopoly gets you.

A friend of mine recounts the time he moved in to a new apartment in Taiwan and on the very first day had multiple offers from different companies to set him up with cable, and telephone services. Each one trying to outdo each other on price, just to get the business. And this was over 20 years ago!

Telkom is falling into it's grave it has been digging for a long time.
 
Telkom spokesperson Jacqui O’Sullivan said the company has made inroads in tackling their customer service issues. “We still have a long road to travel to get to where we should be,” she said.
Click to expand...

My fault ref 485CTK031115 was closed yesterday - 3 weeks later! In Sept I has exactly the same issue. Their service levels are so poor the only reason I am with them still is the lack of alternatives, but that is slowly changing.

I am 700m from a Vumatel access point. Early in the new year I will start canvassing my neighbourhood for the R37K commitment Lightspeed requires to install fibre in my area. If I am fortunate enough to get the support I will celebrate my emancipation from the poorest service provider in SA by downloading the internet :D
 
And then there is the "we can't be bothered" attitude from Telkom personnel.

Billed my wife's business wrongly for ADSL, she doesn't have and the answer is, "sorry we billed the wrong user, collect the money yourself from the other person" - not we will reverse our mistake. They tried to bill me for a 10meg line, when I pointed out that the speed is still 3.4 mbps, the answer was, but you stay further than 2 km from the exchange. Why then bothering to upgrade me without any request from my side to 10mb and charge me for a service that you can't provide? When I terminated my ADSL they also cut off my landline. I asked the local technician just to flip the switch at the exchange and restore the landline. Two weeks later a private contractor arrived on a Sunday from a town 150 km away, listened to me and switched the landline back on at the exchange.

The moment that voice quality of cellular providers improve to acceptable levels it is bye-bye Telkom for me.
 
It is a wonder that Telkom is lasting this long! Their monopoly is gone, so they need to own up! They need to work on the legacy that their service desk is really working! People like good service! If not, they go elsewhere!
 
Telkom can't even support their existing clients, yet they are pushing ads like there is no tomorrow for services 90% of the target audience can't sign up for.

Where's the logic in that?

Guess the person(s) in charge of their advertising budget is having a ball, or the ad agency is doing their job very well convincing them to keep it up.
 
Last edited:
Kingofmybbknowitalls said:
Telkom can't even support their existing clients, yet they are pushing ads like there is no tomorrow for services 90% of the target audience can't sign up for.

What's the logic in that?

Guess the person(s) in charge of their advertising budget is having a ball.
Click to expand...

Yeah, it is crazy!
 
Kingofmybbknowitalls said:
Telkom can't even support their existing clients, yet they are pushing ads like there is no tomorrow for services 90% of the target audience can't sign up for.

Where's the logic in that?

Guess the person(s) in charge of their advertising budget is having a ball, or the ad agency is doing their job very well convincing them to keep it up.
Click to expand...

This is very accurate. In my area there is no landlines or Telkom Mobile. There is still no signal without external antennas. The complex is already 8 years old.
 
Telkom, the only guy allowed to sell water in a heavily populated desert yet fumbles 'cause he constantly forgets which way the tap turns.
 
Last edited:
Yet Telkom's share price is double what it was in early 2014 :confused:
 
They have no clue.

I was told they got one engineer only to address issues on DSLAMs and MSANs for whole of Roodepoort!

They really need to upgrade their congested DSLAMs and MSANs.
 
wernervn said:
My fault ref 485CTK031115 was closed yesterday - 3 weeks later! In Sept I has exactly the same issue. Their service levels are so poor the only reason I am with them still is the lack of alternatives, but that is slowly changing.
Click to expand...


I have had the same issues since March. I now have a *201115 fault that is still untouched. I suspect it will be closed in the next day or two without hearing from a technician, forcing me to open a new fault on the weekend.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X