CELL C Throttling Giga prepaid

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RichardG

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Has anyone noticed that cell c throttle certain ports on prepaid cause my normal Sim card (smart data), isn't experiencing any throttling whatsoever , on the giga card takes forever to download something using the same ports, and running a speed test shows LTE speeds but downloading is astarious, over 4 hours to download 700 meg, on smart data less than 8 minutes
 
You must be more specific. Which TCP ports are throttled?
 
RichardG said:
Everything in general its like a standstill. Speed test report 14 meg down but when downloading only doing 1 meg and browsing becomes sluggish
Click to expand...
So it is http TCP port for browsing and probably also for download (if downloaded using browser with extensions disabled). No. I am also on Giga200 and I don't see any throttling. However second thought comes ater reading this:
RichardG said:
and running a speed test shows LTE speeds but downloading is astarious, over 4 hours to download 700 meg, on smart data less than 8 minutes
Click to expand...
Speed test do not know about connection you have with ISP. Therefore I think your Giga200 SIM is not LTE enabled.

It happened to me, it was ordinary SIM from old stock (Whooosh era), I had to do SIM swap for a new USIM type.
 
RichardG said:
Everything in general its like a standstill. Speed test report 14 meg down but when downloading only doing 1 meg and browsing becomes sluggish
Click to expand...

Hi RichardG

Have you reported the issue before? If not, please PM us the affected location and your contact details.

^SM
 
They throttle certain products and areas.but they will get caught out
 
davyb said:
They throttle certain products and areas.but they will get caught out
Click to expand...

Agreed with certain areas that are congested. Example Smart data contract will have throughput on 3G but the giga 200 none existent. Please don't blame the hardware it's really unacceptable in my books when I have three - four devices. All with cell c connected at the same time.
 
RichardG said:
Has anyone noticed that cell c throttle certain ports on prepaid cause my normal Sim card (smart data), isn't experiencing any throttling whatsoever , on the giga card takes forever to download something using the same ports, and running a speed test shows LTE speeds but downloading is astarious, over 4 hours to download 700 meg, on smart data less than 8 minutes
Click to expand...

There is definitely something fishy with Cell C's Giga prepaid connections. I logged a complaint, they told me they have an antenna on a building next to me (I can actually see it from my window) so I should have a perfect connection but the connection is still ****. I'm not sure anymore if they are bull****ting me or not and their cheap Giga packages were just a ripoff.
 
NullHypothesis said:
There is definitely something fishy with Cell C's Giga prepaid connections. I logged a complaint, they told me they have an antenna on a building next to me (I can actually see it from my window) so I should have a perfect connection but the connection is still ****. I'm not sure anymore if they are bull****ting me or not and their cheap Giga packages were just a ripoff.
Click to expand...

I am under the impression the towers allow X amount of giga users thereafter the rest suffer with no throughput. Giga cards have their own capacity pipe, or worst case scenario their DNS server isn't functionally properly. Find it ironically strange that the smart data contract sim works without any hiccups, but the giga card gave me such headache.. Stable for now - not gonna reboot my router
 
RichardG said:
Giga cards have their own capacity pipe, or worst case scenario their DNS server isn't functionally properly.
Click to expand...
I had DNS server problem few days ago, frequently reporting "unable to find host". Intermittent problems, as [SHIFT]+refresh button did bring Web page. It was frequent, so I decided to reboot router. After reboot I received IP from the same range 10.x.x.x, but problem gone away. I think my B315s had something to do with - on poor connection.

Unfortunately I can't verify which DNS servers were assigned, as Huawei do not show DNS servers on the info page and access to Toolbox is blocked with new firmware.
 
RichardG said:
I am under the impression the towers allow X amount of giga users thereafter the rest suffer with no throughput. Giga cards have their own capacity pipe, or worst case scenario their DNS server isn't functionally properly. Find it ironically strange that the smart data contract sim works without any hiccups, but the giga card gave me such headache.
Click to expand...

That makes a lot of sense.
 
sajunky said:
I had DNS server problem few days ago, frequently reporting "unable to find host". Intermittent problems, as [SHIFT]+refresh button did bring Web page. It was frequent, so I decided to reboot router. After reboot I received IP from the same range 10.x.x.x, but problem gone away. I think my B315s had something to do with - on poor connection.

Unfortunately I can't verify which DNS servers were assigned, as Huawei do not show DNS servers on the info page and access to Toolbox is blocked with new firmware.
Click to expand...

I was connected to 3G/4G on the giga card with no throughput whatsoever. Tried numerous reboots but now the connection seems stable for now.. The DNS servers that are working IPv4 DNS: 41.48.23.29 and 41.48.23.61 noticed the IP range 10,X.X. assigned is functioning, before use to get a 105 ip

Will log everything from now and the IP assigned if there is no throughput.

Highly doubt it is your router.. Could be the IP assigned and DNS server.(misconfiguration that needs to be addressed)
 
RichardG said:
I was connected to 3G/4G on the giga card with no throughput whatsoever. Tried numerous reboots but now the connection seems stable for now.. The DNS servers that are working IPv4 DNS: 41.48.23.29 and 41.48.23.61 noticed the IP range 10,X.X. assigned is functioning, before use to get a 105 ip

Will log everything from now and the IP assigned if there is no throughput.

Highly doubt it is your router.. Could be the IP assigned and DNS server.(misconfiguration that needs to be addressed)
Click to expand...
Next time it happen will check using "nslookup server x.x.x.x" to query above servers. I could check it before, but forgotten. If there is problem with router's DNS relay, but nslookup giving stable response, it would point to the firmware problems.
 
I have been a Cell C customer for many years and have had reasonable service - probably on par with the poor service everybody experiences with cell phone service in this country.
I have been on a Giga 200 prepaid package for the last year and I bought a new 100GB card during the recent promotion.
In the last week or two my download speeds have dropped dramatically. Sometimes Ookla cannot even complete the test. I have contacted Cell C service and have had phone calls from them. Eventually a technician turned up and saw for himself that the download speed was about 1/4 of 1MB. He forced the modem onto 3G and the speed briefly improved. I have today been forced to change it back and let it pick up 2G or 3G because when it could not connect on 3g the modem simply stopped.
The technician gave me all the excuses - too many users on the tower - during the day when everyone is at work? or at night when everyone is sleeping? BS
He suggested that I change to LTE and I think that is the crux of the matter - Cell C wants everyone to move to LTE and use more data so they can make more money.
I would like the service I am paying for Cell C!
If the Cell C representative reads this mail, please see case number 6052000197

Last Result:
Download Speed: 803 kbps (100.4 KB/sec transfer rate)
Upload Speed: 2413 kbps (301.6 KB/sec transfer rate)
Latency: 72 ms
Jitter: 940 ms
2016/05/26, 5:35:44 PM
 
jamesob said:
I have been a Cell C customer for many years and have had reasonable service - probably on par with the poor service everybody experiences with cell phone service in this country.
I have been on a Giga 200 prepaid package for the last year and I bought a new 100GB card during the recent promotion.
In the last week or two my download speeds have dropped dramatically. Sometimes Ookla cannot even complete the test. I have contacted Cell C service and have had phone calls from them. Eventually a technician turned up and saw for himself that the download speed was about 1/4 of 1MB. He forced the modem onto 3G and the speed briefly improved. I have today been forced to change it back and let it pick up 2G or 3G because when it could not connect on 3g the modem simply stopped.
The technician gave me all the excuses - too many users on the tower - during the day when everyone is at work? or at night when everyone is sleeping? BS
He suggested that I change to LTE and I think that is the crux of the matter - Cell C wants everyone to move to LTE and use more data so they can make more money.
I would like the service I am paying for Cell C!
If the Cell C representative reads this mail, please see case number 6052000197

Last Result:
Download Speed: 803 kbps (100.4 KB/sec transfer rate)
Upload Speed: 2413 kbps (301.6 KB/sec transfer rate)
Latency: 72 ms
Jitter: 940 ms
2016/05/26, 5:35:44 PM
Click to expand...

Hi jamesob

Thank you for posting to us.

We have noted your query posted on another thread as well.

We have noted your reference number. Kindly PM a number we can reach you on + your address.

We will have our team call you to assist.

^BM
 
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