Official Web Africa Hosting thread

Webafrica Helper

Webafrica Helper

Web Africa representative
Company Rep
Joined
Apr 2, 2012
Messages
2,239
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Good Day Valued clients,

Thank you for your time.

We would like to ensure that our support is effective and efficient and have thus come up with a way of ensuring that all thread enquiries are individually responded to - and discussed accordingly.

To ensure this, we have closed all previously subscribed threads and kindly request that should you want an opinion or discussion about Web Africa – that you subscribe/join our Thread created for your Web Africa based conversations.

Please feel free to post your WA related questions or comments here.

For security reasons please do not include any of your personal details in the thread.

Please make use of the PM (personal message – Inbox us)* option for direct support beyond the thread discussions.

Availability - Monday > Friday (excluding public holidays)
8:00 > 16:00

Always here for your support.

Rafeeqah & Zaheer
Web Africa Social Media Support
 
Last edited:
A client of mine just moved from Hetzner to Web Africa. Ever since the move, the CPU & memory resources have been very high. It appears the site is being DDOS'd to death. Page loads 20s+. Even asked for Cloudflare Ultimate on Friday, which hasn't been activated. This was never an issue previously on Hetzner.
 
squirrel said:
A client of mine just moved from Hetzner to Web Africa. Ever since the move, the CPU & memory resources have been very high. It appears the site is being DDOS'd to death. Page loads 20s+. Even asked for Cloudflare Ultimate on Friday, which hasn't been activated. This was never an issue previously on Hetzner.
Click to expand...

have you confirmed that the site is in fact being DDOS'd..? have you checked the sites access logs to see if there is a large number of IP addresses requesting the same page over and over again and multiple times a minute or a second..? if you are seeing this in your access logs, that would be indicative of a DDOS attack on the site..

You can download the access logs via cPanel.

If the number of request seems normal and from known target audience country, you may need to throw some more resources on the site.. Assuming you are on cPanel, you either need to optimize the site or upgrade your hosting package to one with more resources available to it..
 
squirrel said:
A client of mine just moved from Hetzner to Web Africa. Ever since the move, the CPU & memory resources have been very high. It appears the site is being DDOS'd to death. Page loads 20s+. Even asked for Cloudflare Ultimate on Friday, which hasn't been activated. This was never an issue previously on Hetzner.
Click to expand...

Out of interest, did WebAfrica Helper pm you after you posted that?
 
WAslayer said:
have you confirmed that the site is in fact being DDOS'd..? have you checked the sites access logs to see if there is a large number of IP addresses requesting the same page over and over again and multiple times a minute or a second..? if you are seeing this in your access logs, that would be indicative of a DDOS attack on the site..
Click to expand...

Is that not actually your job? Surely you should have systems and monitors in place to pick up this type of assault on your infrastructure.

Way to pass the buck.
 
@squirrel sent you a PM. Just waiting on a reply hey. We can chat on the other side.
 
semaphore said:
Is that not actually your job? Surely you should have systems and monitors in place to pick up this type of assault on your infrastructure.

Way to pass the buck.
Click to expand...

not affiliated with WebAfrica in anyway.. Very unfortunate coincidence that my nick suggests this.. slayer was taken when I signed up..
 
Why, O why are you lying to me Web Africa - see ticket # 5194697

First you say "mails were incorrectly blocked as SPAM" then, when the issue is not resolved, you said "requested that Mailchannels look into this".
Then when nothing happens, you say, "The Mailchannels system is automated. Once it picks up normal, legitimate emails going out from the account, it will lift the block".
Most of my clients email accounts are blocked but they are trying to send legitimate email!!!

No man... what am I supposed to tell my customer?
 
OldGoat said:
Why, O why are you lying to me Web Africa - see ticket # 5194697

First you say "mails were incorrectly blocked as SPAM" then, when the issue is not resolved, you said "requested that Mailchannels look into this".
Then when nothing happens, you say, "The Mailchannels system is automated. Once it picks up normal, legitimate emails going out from the account, it will lift the block".
Most of my clients email accounts are blocked but they are trying to send legitimate email!!!

No man... what am I supposed to tell my customer?
Click to expand...
dont think they will reply. or they will reply in a few days if you are lucky.

*Social Media Team*
 
I'm still waiting for the web service guys to contact me regarding the proposal below. Apparently the sales agent that sent this mail is no longer with web hosting and was meant to refer me to someone.


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Having horrendous speeds on fibre in the last few days. Contacted their support team last night, quick reply and have heard nothing since.
 
@OldGoat. Apologies for the late response. Yesterday one of our NOC admins sent a mail with the following:

---------------------------------------
Good day

Our service provider has let us know that the issue has been resolved and mail will work again.

I trust you will find this in order.

Kind regards,

---------------------------------------

Please let us know if there is any change.
 
@TheTwo Please PM your details so we can have a look at that for you.
 
WebAfrica Helper, I've been struggling to get my affiliate money paid out by you guys. First my request was ignored for a while and then when I contacted you guys to say that you've forgotten about me, I got the normal email that said:

"Please do accept our sincere apologies for the late response to your query. We would like to assure you that this is not the level of service that we are accustomed to and therefore would like to thank you for your patience." <- I always get this when I contact you guys.

Since then the money has been removed from my affiliate page but it's not showing in the invoicing and it hasn't been paid out to me.
 
Good morning Solitude. This is something that our billing team has to see to. Feel free to PM your details i.e. customer code and email address listed on your account and we will ask that one of them contact you regarding this.
 
WebAfrica Helper said:
Good morning Solitude. This is something that our billing team has to see to. Feel free to PM your details i.e. customer code and email address listed on your account and we will ask that one of them contact you regarding this.
Click to expand...

Thanks, will send it now.
 
Trying to order a VPS, Cloudflare returns an error past the payment page saying that the server returned an unknown error. The URL includes https://www.webafrica.co.za/cart.php?a=fraudcheck

I've had this WA account for 3 years, what gives? @WebAfrica Helper
 
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