FNB Online debit order reversal

If you log into the FNB online portal, go to debit orders (and you will see dispute buttons next to the debit orders)
 
I have the option to dispute or stop several debit orders, but not for the one I actually need to stop, sigh
 
So MTN SP debited my account. I am not a customer and have never been.

I called FNB, selected the debit order reversal dept and they processed the reversal. They offered to put me through to fraud, I accepted. Fraud pretty much told me that they (FNB) are just a 3rd party with regards to debit orders and it's my problem to contact the company deducting the money. How on earth is this now my problem? Surely they should be in possession of signed paperwork where I have authorised the debit order?
 
morkhans said:
So MTN SP debited my account. I am not a customer and have never been.

I called FNB, selected the debit order reversal dept and they processed the reversal. They offered to put me through to fraud, I accepted. Fraud pretty much told me that they (FNB) are just a 3rd party with regards to debit orders and it's my problem to contact the company deducting the money. How on earth is this now my problem? Surely they should be in possession of signed paperwork where I have authorised the debit order?
Click to expand...

Standard practice... everyone just passes the buck with these things...
 
Lovely. Got charged R70 for the privilege of having a fraudulent debit order reversed.
 
After some back and forth I was eventually refunded the reversal fee.
 
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