MTN-Sucks.co.za Website

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Frankc

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Hi guys

Any suggestion where I can get more ammunition for above website would be appreciated thanks.

Regards

Frank
 
What about an official complaint to FSB regarding the following, typical attitude?

"They want to RIP me off by over R2000 to cancel a contract that expires in 3 months on an original contract worth R150 per month. I am totally willing to pay off the remaining contract subscriptions, which should be around R450"

By providing the cellphones actually on credit (while they call it free) they offer a financial service.

The 2 year contracts should also be looked at because it just encourage bad services.
 
6-12 months should be enough for contracts..
It should be simpler and easier..

That way I can have options every year..
MTN will have to REALLY work to keep their clientel...

A pity...I'm not even gonna tell you about my stories..
 
Of course the solution to that would be to pay the R450 then stick the sim in the drawer, just don't forget to send the cancellation letter near the time of the contract expiry date.
I had the same issue. Originally my phone was stolen 3 months before contract end (I had a month before upgrade elegibility) and they refused to offer me an early upgrade (I was willing to sign for another 2 years)... then one day I was in the office and saw someone come in with the same problem - they didn't hesitate (he had a fancy contract), so i decided then and there to can both my contracts when they expired... one down, one to go (sep this year). Never again will I accept a contract, and probably never again will I use MTN. Even if the competition is no better, I am willing to give them a chance... this is just one story I have with them, after R50 grand I have spent with them over a few years, one would think I was important to them.
 
PiesangTee said:
Of course the solution to that would be to pay the R450 then stick the sim in the drawer, just don't forget to send the cancellation letter near the time of the contract expiry date.
I had the same issue. Originally my phone was stolen 3 months before contract end (I had a month before upgrade elegibility) and they refused to offer me an early upgrade (I was willing to sign for another 2 years)... then one day I was in the office and saw someone come in with the same problem - they didn't hesitate (he had a fancy contract), so i decided then and there to can both my contracts when they expired... one down, one to go (sep this year). Never again will I accept a contract, and probably never again will I use MTN. Even if the competition is no better, I am willing to give them a chance... this is just one story I have with them, after R50 grand I have spent with them over a few years, one would think I was important to them.
Click to expand...

I have also had problems with MTN in the past and im sure there will be some in the future , however, as bad as the problems were the outcome has always been positive , In my personal opinion MTN goes to great lengths to please the client ,the same cannot be said for the opposition , who comes across as extremely arrogant and unwilling to compromise.
 
But that's just the problem 3Gee - They didn't go to those lengths with me when I approached them... always only after a hellopeter.com visit. Hence my decision to quit once contract is up and thn get competitors pay as you go.
 
PiesangTee said:
But that's just the problem 3Gee - They didn't go to those lengths with me when I approached them... always only after a hellopeter.com visit. Hence my decision to quit once contract is up and thn get competitors pay as you go.
Click to expand...

Guys

That's what myADSL is here for and that's what I'm here for

I sure go to all lengths to try and assist you guys there's no need to go to hellopeter.com - Try giving me a chance to sort out your problems if I can't do so then by all means

MTNDD
 
@PiesangTee

Just a friendly warning. While I haven't always had the best of service from MTN , dealing with Vodacom was miles and miles worse. Having experienced both, I have to say that I'd stick with MTN. CellC & Virgin don't really offer much to the normal businessman in terms of phones & contracts. So that leaves MTN & Vodacom.

If you must try Vodacom, try not to sign a contract for more than 12 months. You'll see why.

Sorry, just my 2c;)
 
Hmm,
Interesting website. I had no idea so many people had so many problems.
 
dotVIBE said:
@PiesangTee

Just a friendly warning. While I haven't always had the best of service from MTN , dealing with Vodacom was miles and miles worse. Having experienced both, I have to say that I'd stick with MTN. CellC & Virgin don't really offer much to the normal businessman in terms of phones & contracts. So that leaves MTN & Vodacom.

If you must try Vodacom, try not to sign a contract for more than 12 months. You'll see why.

Sorry, just my 2c;)
Click to expand...

@dotVIBE

Um I guess thanks for that

MTNDD
 
Yea well DD,

I must say you've boosted my confidence in MTN a bit. Now if only the people at the call centre were as efficient and friendly...
 
For my reverse port fiasco , each call I made to 0831237667 I held on for upto 1 hour 30 minutes at a time before the call was answered.

The lack of a message saying that the MNP number is not manned after 5pm is rather convenient as well.
I would like a credit passed to my number to which I've made those calls from.

The walk-in centre in Century City is a joke , the big shots need to come down from their high horses , the arrogance is pharking amazing.

MTN - along with all other networks and SP's , get your bloody acts together.

PS , why must 1 complain on 3rd party forums and hellopeter.com and this forum all the time , why must the problem be escalated to the very top or senior management for something to be done , must I hold a gun to someones head to get an answer on my handset and porting issue , why can the enquiries not be dealt with in a timeous and professional manner.

Frankc said:
Hi guys

Any suggestion where I can get more ammunition for above website would be appreciated thanks.

Regards

Frank
Click to expand...
 
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Why do you say that PitBull , is the original poster hitting too close to home ?

The service from MNP , 808 and other numbers needs to be jacked up , also make callers from MTN prepaid and postpaid phones aware of what calls are chargeable based on the number that 1 is calling from *instead of the usual holding message*

Give operators a way of auto-smsing / auto-emailing the caller the reference number.

Pitbull said:
What a Sad way to advertise your website....:eek:
Click to expand...
 
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fismail said:
Why do you say that PitBull , is the original poster hitting too close to home ?
Click to expand...

Nea. I mean his free to make, do and say what he wants i assume.

It's just sad that he had to post it here.He's probably not getting enough hits.

Either way... Unless he pays his host the site won't be up much longer...lol check it for yourself if u don't believe me.
 
Yep , bandwidth costs money , but the MTN customer care does need a lot of improvement , bear that in mind , I'm still sending emails back on forth on my own matter as MTN decides now what to do with the handset.

Pitbull said:
Nea. I mean his free to make, do and say what he wants i assume.

It's just sad that he had to post it here.He's probably not getting enough hits.

Either way... Unless he pays his host the site won't be up much longer...lol check it for yourself if u don't believe me.
Click to expand...
 
fismail said:
Yep , bandwidth costs money , but the MTN customer care does need a lot of improvement , bear that in mind , I'm still sending emails back on forth on my own matter as MTN decides now what to do with the handset.
Click to expand...

Wouldn't one just return it to the dealer you took it from ?

I'm asking as I thought that was sorted ages ago.
 
dotVIBE said:
Yea well DD,

I must say you've boosted my confidence in MTN a bit. Now if only the people at the call centre were as efficient and friendly...
Click to expand...

I'm glad I give you a bit of confidence in MTN I just wish we had your full confidence

MTNDD
 
Alas and sadly NO.

Until I started emailing again this afternoon , never got an email from last week from 7 MTN employees until I shout and scream and PM and post and do who knows what on what forum just to get the attention diverted to me to solve my problem ....

The dealer is waiting for confirmation from MTN that if he makes a claim on a used handset that MTN will honour that claim , whether he has been sent that email is another issue , I asked and asked and asked and asked and asked.

Where does it all end ?

I sms Nadeem ( helpful ) once a day just as a friendly reminder , he is so busy its just not funny , Ikram ( Nadeems senior apparently ) is no better and that old chap , the top chief at Century City , I don't know what he does there either.

Has the employees at MTN lost the plot somewhere along the way ...

Pitbull said:
Wouldn't one just return it to the dealer you took it from ?

I'm asking as I thought that was sorted ages ago.
Click to expand...
 
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