@vodacom3g: Tell me this please. Vodacom doesn't seem to want my freakin business.
I have reached the end of my 24 month contract so I phone the Upgrade center number and tell the consultant that I want the N82, but MTN offers it at R309 per month with zero pay-in for the phone at start of contract. Vodacom offers it at R800 per month and with R1500 pay-in at start.
She tells me the N82 is not on special at present, but if I just wait till 6 June, perhaps then it might be. Now why in the hell should I wait until then and be charged another months subscription (currently on weekender package) when I can just convert to prepaid now and then upgrade when or if Vodacom has a decent offer resembling MTN's?
So I tell her I want to convert to prepaid in the meanwhile and she tells me that I won't be able to upgrade to a contract for 6 months if I do that. I tell her that's ridiculous and stupid and that Vodacom is chasing away their customers by penalising customers for wanting to stick with them? She said that's Vodacom's policy and I told her to tell her managers that's a stupid policy.
I think this is just typical of Vodacom banking on the fact that they can hold the customer's number as ransom to stop them defecting.
Fact is, in my case, I have an MTN contract which I can upgrade to get that N82 I have my eye on. I've had that number for 4 years, so no big deal to change back to that as my primary number. I'm sure however that many others feel they have no choice and have to stay chained to Vodacom.