InTheCube
Expert Member
I am writing this post to warn other myBroadband users of my experiences with MTN in the last 2 months. The only way I can describe it is to call it HELL.
For your own good, please do not switch to MTN, for whatever reason. Rather stick to Vodacom, Cell C, or Virgin Mobile. You will be much better off.
If you really MUST switch to MTN, then go through Nashua Mobile, or Altech, or one of the other service providers. Stay FAR FAR away from MTN SP.
Problem from Hell Number 1
About 2 months ago, I ported my wife's Virgin Mobile prepaid number to an MTN Anytime 200 contract, through MTN Service Provider (MTN SP). She needed a new phone and was having crappy signal with Virgin Mobile in our area, so we decided to port. WORST. DECISION. EVER.
From day 1 of the contract, she has been unable to receive calls or SMSs from ANY Virgin Mobile or Cell C number. Everything else seems to work fine. The contract is almost 2 months old now, and the problem is not sorted out. I have phoned the MTN Contract Call Center on 808 about 15 times in total, while my wife has probably tried about 10 times. Can you imagine explaining your problem a total of 15 times? To fools? The noise at the call center is almost unbearable. It sounds like a fish market rather than a call center. It really gets to you when you have to spend hours speaking to these damn fools, and you can hardly hear what they are saying.
For each call to the call center, I was put through to their porting help desk. I now refer to is the Porting Hell Desk. Firstly, you will be on hold, listening to crappy music anywhereere from 30 minutes to 1.5 hours. During this time you pray that the person who answers is not another uneducated, unhelpful, arrogant fool, which is what you get most of the time.
Eventually I posted a complaint on HelloPeter.com. The problem has still not be resolved. I've been told a number of times that it has been escalated. I have names and reference numbers. Providing these details each time makes no difference to my plight.
Thank you MTN for your utterly disgusting service. Your internal systems are a complete mess, in fact, they are a JOKE.
Problem from Hell Number 2
I was previously on a MTN Procall 150 contract, through Nashua Mobile. After the fiasco that occurred with my wifes contract, and after all the developments in the cellphone industry (imminent launch of Telkom Mobile, Interconnect rates under fire, Windows Mobile 6.5 launched, with 7 coming soon), I decided that I will not renew my contract, but rather switch to prepaid, and wait a few months for new packages and/or phones to launch before signing a new contract. I asked Nashua Mobile not to renew my contract, but to rather switch me to MTN prepaid (which is with MTN SP). WORST. DECISION. EVER.
Since my number has been switched to MTN prepaid, I am unable to receive ANY calls or SMSs whatsoever. Nothing. Everything else works fine - making calls, sending SMSs, 3G, etc. But no incoming calls or SMSs.
Now this is the number I run my business with. This is the number on all my business cards. This is the number I have been using for years. This is the number I have registered with cell phone and internet banking. I can't even receive my one time PIN from internet banking.
After fighting again with the MTN call center for many hours, and with over 15 calls again, and with the fish market noise in the background, my issues have still not been resolved. The problem has been escalated several times. But still nothing.
I even made a complaint on HelloPeter.com. Still nothing.
The main problem here is that somewhere along the lines, there was a *****-up with MTN's systems (so what's new?), whereby my switch from a contract through Nashua Mobile to a prepaid account with MTN SP got screwed up because of the damn RICA laws. Didn't they test their system's for this?
FFS!!!!!!!!!!!!!!!!
Post your MTN HELL experience in this thread
To the rest of the MyBroadband.com community who are experiencing MTN HELL, please post your experiences here. This thread can serve as a warning to people considering switching over to MTN.
For your own good, please do not switch to MTN, for whatever reason. Rather stick to Vodacom, Cell C, or Virgin Mobile. You will be much better off.
If you really MUST switch to MTN, then go through Nashua Mobile, or Altech, or one of the other service providers. Stay FAR FAR away from MTN SP.
Problem from Hell Number 1
About 2 months ago, I ported my wife's Virgin Mobile prepaid number to an MTN Anytime 200 contract, through MTN Service Provider (MTN SP). She needed a new phone and was having crappy signal with Virgin Mobile in our area, so we decided to port. WORST. DECISION. EVER.
From day 1 of the contract, she has been unable to receive calls or SMSs from ANY Virgin Mobile or Cell C number. Everything else seems to work fine. The contract is almost 2 months old now, and the problem is not sorted out. I have phoned the MTN Contract Call Center on 808 about 15 times in total, while my wife has probably tried about 10 times. Can you imagine explaining your problem a total of 15 times? To fools? The noise at the call center is almost unbearable. It sounds like a fish market rather than a call center. It really gets to you when you have to spend hours speaking to these damn fools, and you can hardly hear what they are saying.
For each call to the call center, I was put through to their porting help desk. I now refer to is the Porting Hell Desk. Firstly, you will be on hold, listening to crappy music anywhereere from 30 minutes to 1.5 hours. During this time you pray that the person who answers is not another uneducated, unhelpful, arrogant fool, which is what you get most of the time.
Eventually I posted a complaint on HelloPeter.com. The problem has still not be resolved. I've been told a number of times that it has been escalated. I have names and reference numbers. Providing these details each time makes no difference to my plight.
Thank you MTN for your utterly disgusting service. Your internal systems are a complete mess, in fact, they are a JOKE.
Problem from Hell Number 2
I was previously on a MTN Procall 150 contract, through Nashua Mobile. After the fiasco that occurred with my wifes contract, and after all the developments in the cellphone industry (imminent launch of Telkom Mobile, Interconnect rates under fire, Windows Mobile 6.5 launched, with 7 coming soon), I decided that I will not renew my contract, but rather switch to prepaid, and wait a few months for new packages and/or phones to launch before signing a new contract. I asked Nashua Mobile not to renew my contract, but to rather switch me to MTN prepaid (which is with MTN SP). WORST. DECISION. EVER.
Since my number has been switched to MTN prepaid, I am unable to receive ANY calls or SMSs whatsoever. Nothing. Everything else works fine - making calls, sending SMSs, 3G, etc. But no incoming calls or SMSs.
Now this is the number I run my business with. This is the number on all my business cards. This is the number I have been using for years. This is the number I have registered with cell phone and internet banking. I can't even receive my one time PIN from internet banking.
After fighting again with the MTN call center for many hours, and with over 15 calls again, and with the fish market noise in the background, my issues have still not been resolved. The problem has been escalated several times. But still nothing.
I even made a complaint on HelloPeter.com. Still nothing.
The main problem here is that somewhere along the lines, there was a *****-up with MTN's systems (so what's new?), whereby my switch from a contract through Nashua Mobile to a prepaid account with MTN SP got screwed up because of the damn RICA laws. Didn't they test their system's for this?
FFS!!!!!!!!!!!!!!!!
Post your MTN HELL experience in this thread
To the rest of the MyBroadband.com community who are experiencing MTN HELL, please post your experiences here. This thread can serve as a warning to people considering switching over to MTN.
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its commonplace everywhere....