SEACOM & Cybersmart set record straight

I wonder how much more bad publicity Neotel can take. Everytime something goes wrong, they just seem to creep deeper into their shell.

Neotel is supposed to be present on this forum, but the rep hardly ever log on to the forum. When he does, he just responds in saying we are working on the problem, but the problem never seems to gt fixed.

I have sent him a PM and said that I would rather follow that route before ranting on the forum. He simply replied and said that he forwarded the details on the 'a relevant department' and that the department would be in contact but nothing has happened yet.

Neotel will fold long before Telkom will, and I hope very soon, because I rather deal with Telkom than Neotel.
 
Is it the actual network that’s the issue or the running of the company?
 
The_Librarian said:
So now we wait for NeeTel to respond (if they ever will).
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What response could there be, besides more egg splattered on their faces?

The Neotel consumer network is already under such strain, its hardly suprising that this backhaul supply product caved in.

I simply hope they continue testing their national backbone & get it more stable.

Interesting to note though that the TENET infrastucture is holding up quite well though.

On my phone now, so can't get to quoting the post from Andrew (TENET CEO) right now.

Edit:
Found that quote.

Dark Fibre Africa FTW!

AndrewAlston said:
Firstly, WebAfrica is NOT on Seacom bandwidth, they are using SAIX as far as I know. Secondly, and I need to stress this loud and clear, these problems are NOT with Seacom, Seacom works 100%, we have a coupla hundred meg of traffic running live on it and its running flawlessly, BUT, the reason we haven't had the outages is because we do NOT ride anyone elses backhaul from the Landing Station.

With our DFA backhaul into the Landing station, we have had 2 fiber breaks since it went in in June, both outages sub 3 hours, and once we are able we will find redundant routes from the Landing station at a cost we can afford, we will probably do this.

But issues on the actual cable itself? No issues whatsoever.
On the DFA time to repair on the fiber? No issues whatsoever.

Blaim the backhaul... not the cable
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pkid said:
Neotel have really disappointed me...
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+1

I hope they succeed; let them build a robust network and drive down the prices. This takes time to do... (am still hopeful I believe)
 
Good to see some solid info about all this is coming out, did mybroadband try to get hold of neotel on this? I'd like to see what they have to say.
 
I love that article. It says, it's not SAIX, it's not Telkom, it's not the actual Seacom cable it's NOT SAT-3.

But, there is this little patch of cable provided by this other company that is key to the issue.
 
Neotel: The Second Network Floperator.

Sadly, I have to admit I placed too much faith in them.
 
Neotel FAIL.

We've all been hearing about Seacom for about 2 years now (probably much longer), and that Neotel will be it's partner.

Neotel have had frikken FOREVER to make sure that the backhaul is in place, ready and tested, and stable, for the arrival of Seacom.

Who is to blame for all this mess?? The most silent of all the parties involved - i.e. Neotel.

Well done to Seacom for bringing SEACOM to RSA. However, choosing to partner with Neotel was a complete failure. You should have chosen somebody else - maybe Altech, Vodacom, MTN, etc...
 
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ToxicWazte said:
Neotel FAIL.

We've all been hearing about Seacom for about 2 years now (probably much longer), and that Neotel will be it's partner.

Neotel have had frikken FOREVER to make sure that the backhaul is in place, ready and tested, and stable, for the arrival of Seacom.

Who is to blame for all this mess?? The most silent of all the parties involved - i.e. Neotel.

Well done to Seacom for bringing SEACOM to RSA. However, choosing to partner with Neotel was a complete failure. You should have chosen somebody else - maybe Altech, Vodacom, MTN, etc...
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+10000

Saying its no fault of Seacoms is a slap in the face .. not like the rest of SA has a chioce in who Seacom CHOSE to partner with .. Seacom chose Neotel .. and now they must deal with the consequences and accept a large portion of the blame.
 
ToxicWazte said:
Neotel FAIL.

We've all been hearing about Seacom for about 2 years now (probably much longer), and that Neotel will be it's partner.

Neotel have had frikken FOREVER to make sure that the backhaul is in place, ready and tested, and stable, for the arrival of Seacom.

Who is to blame for all this mess?? The most silent of all the parties involved - i.e. Neotel.

Well done to Seacom for bringing SEACOM to RSA. However, choosing to partner with Neotel was a complete failure. You should have chosen somebody else - maybe Altech, Vodacom, MTN, etc...
Click to expand...

Well, who should they have partnered with? Telcum?
 
klasvaakie said:
Well, who should they have partnered with? Telcum?
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Well, to be blatantly honest, Telkom offer far better service and support than NeoTel. At least Telkom are making an effort, NeoTel on the other hand could seem to give a flying toss about anyone else than it's enterprise/big business clients
 
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