New iBurst Wireless price cut kicks in

@iBurst, Jannie: what criteria will you be using to determine who gets the upgrade? Will there be some sort of opt-in, or opt-out? Or will the upgrade be applied to all iBurst users?

Many users who rely on the 64k throttled uncapped service will not see the new packages as an upgrade, but rather a downgrade. Especially those with low usage accounts who rely on the 64k service for the remainder of the month once their caps are hit.

Be careful not to mess this up. I sense a huge backlash from myBB users if they are "upgraded" without being informed, or without consent.
 
ToxicWazte said:
@iBurst, Jannie: what criteria will you be using to determine who gets the upgrade? Will there be some sort of opt-in, or opt-out? Or will the upgrade be applied to all iBurst users?

Many users who rely on the 64k throttled uncapped service will not see the new packages as an upgrade, but rather a downgrade. Especially those with low usage accounts who rely on the 64k service for the remainder of the month once their caps are hit.

Be careful not to mess this up. I sense a huge backlash from myBB users if they are "upgraded" without being informed, or without consent.
Click to expand...

TW, you're 100% correct on this. Any which way we slice it, someone is going to be upset if we're not careful.

If we don't do an automatic upgrade, many people will not be aware that they can do it manually, and we'll get blasted in the press (like the previous time).

If we do upgrade automatically, it could affect the guys using the throttled service, and again we'll get blasted.

So, either way we're in for a hiding...... BUT...I've got a cunning plan (to quote Baldrick :))


So this is what we're going to do:

1- Everyone will be migrated automatically to the new packages with the higher caps and the lower top-up prices.

2- Everyone who had the 64K service before will get the same VAS for free for the next 3 months.


So no-one is out of pocket and everyone scores.


3- During the 3-month period, we will identify those who do go throttled (not that many) and engage with them, one by one, to see which model they prefer.


In summary, we'll give everyone the VAS for free that will buy us all time to properly find the best way forward for each subscriber.

Makes sense?
 
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jannievanzyl said:
3- During the 3-month period, we will identify those who do go throttled (not that many) and engage with them, one by one to see which model they prefer.

In summary, we'll give everyone the VAS for free that will buy us all time to properly find the best way forward for each subscriber.
Click to expand...
And if i prefer the old model can i change back to it ?
 
“It makes good business sense to reward the loyalty of one’s current customers. With this in mind, iBurst is committed to ensuring that our existing subscribers benefit equally from the launch of our new iBurst Wireless packages,” said van Zyl.
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FFS Jannie, come back to Vodacom. Hardly anyone there cares a continental f@ck about "the loyalty of one’s current customers"...
 
jannievanzyl said:
So this is what we're going to do:

1- Everyone will be migrated automatically to the new packages with the higher caps and the lower top-up prices.

2- Everyone who had the 64K service before will get the same VAS for free for the next 3 months.

So no-one is out of pocket and everyone scores.

3- During the 3-month period, we will identify those who do go throttled (not that many) and engage with them, one by one, to see which model they prefer.

In summary, we'll give everyone the VAS for free that will buy us all time to properly find the best way forward for each subscriber.

Makes sense?
Click to expand...

Yip it does. Awesome plan.

Glad to know that there's someone with brains heading up iBurst for a change (which is by far an under-statement in your case). Good luck, and keep us updated with the progress.
 
I like it too. Glad to know that you'll given an option to rather stick with the "older" packages too, if you don't like your new package.
 
I'm not even an iBurst user, never have been and probably won't be but would like to give a virtual "clap" to Jannie for engaging directly with people who are on myBB and actually getting things done. Quite a change from the south african norm...
 
But Jannie, what if we want to change to the new 2gig package and use the 128k bolt on? Surly if we are willing to pay for the service you should provide us with it :?
 
Mental-Tree said:
But Jannie, what if we want to change to the new 2gig package and use the 128k bolt on? Surly if we are willing to pay for the service you should provide us with it :?
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i agree give the customer the choice, you might be surprised that they actually spend more money that way
 
Pricing on Iburst Website

I assume the change over in pricing was not a last minute thing and therefore wonder why the iBurst website has not been updated with the new pricing.

It would make sense to me to have your biggest client facing interface up to date with what you are doing.

Go figure.
 
neiliid said:
I assume the change over in pricing was not a last minute thing and therefore wonder why the iBurst website has not been updated with the new pricing.

It would make sense to me to have your biggest client facing interface up to date with what you are doing.

Go figure.
Click to expand...

Yeah, go figure that a packages effective from 1st Decemeber wouldnt be on the side on the 30th of November :rolleyes:
 
jannievanzyl said:
So this is what we're going to do:

1- Everyone will be migrated automatically to the new packages with the higher caps and the lower top-up prices.

2- Everyone who had the 64K service before will get the same VAS for free for the next 3 months.
Click to expand...

I hope you decide to keep the 64kbps service forever, instead of 3 months.

Do you know how happy everyone will be, including the minority that use the 64kbps service.

I hope you really reconsider in the next 3 months to keep the 64kbps service forever.

Or at least, until you release the uncapped package.
 
Madhawk said:
I hope you decide to keep the 64kbps service forever, instead of 3 months.

Do you know how happy everyone will be, including the minority that use the 64kbps service.

I hope you really reconsider in the next 3 months to keep the 64kbps service forever.

Or at least, until you release the uncapped package.
Click to expand...

Our view on that must surely hinge around what it's going to cost.
 
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