COMPLAINTS REGARDING YOUR ISPs HERE

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HellTel

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We unfortunately have to start doing this, if there are any issues with ISPs, we, instead of opening thread after thread regarding the same issue, we should come here and post the reason why and mention if we have first tried to approach them before hand.

If we have evidence that we have given them 24 hours to respond to our question from support to no avail then, its time to get it all in the open.

We are the consumer and pay the product upfront, they are the suppliers of the service, if the service is non existent or its inferior service to what we agreed upon, it should be exposed here.

We are entitled to know. Please post genuine cases. This is now a tough marked but we must not stand with open legs accepting anything that comes our way.

Telkom users are also welcome. A new ADSL subscriber would consult this post and from what the other members have posted and from the ISPs replies concerning the complaints they can make their own mind to which ISP suits their needs.

Service will improve, the responses will be quicker, because you snooze you lose.

Too many ISPs ignoring clients. We pay for the service, we're entitled to it.

Support should be available 24/7. This, due to the different times of the world is a 27/7 industry.

Maybe should make this post a sticky one.
 
Axxess. What kind of idiot executive decides to just suspend half of their clients logins without informing them, just because the accounts department couldnt get their **** together. If they can still afford an accounts department next month I'm sure they'll remember to check their debit orders.

I'm not angry just sad and disappointed...but this is strike 2, I will give them a chance. Strike 3 and they're out.

Saddest thing is, they didnt even try to apologise anywhere.
 
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SAOL haven't been answering their E-Mail (info@, accounts@ or marko@) for going on 5 days now. The moment I can get a hold of someone over there I'm putting in my cancellation notice. Totally unacceptable.
 
SAOL Messed up their system with the introduction of IPC and then all the directors went on holiday.
 
Ok, I just want something noted - I was the first to complain in this post but the root of most of the ISP problems is Telkom and their pay per gig scheme - the ISP's cant make a profit, cant hire the staff they need and cant sustain a healthy running business, all because of this. I'm guessing most ISP's have had to shift focus away from being an ISP in order to keep running, and they are as helpless in this matter as we are.

It is, once again Telkom's fault. But yes, the ISPs could make a better effort.
 
You see people! I havent found any complaints about Telkom Internet service yet? I think we should all give in and work for Satan...
 
Yeah i would love confirmation that my 30 Gig Saol account will be working Jan + :( No reply
 
matt loves telkom said:
You see people! I havent found any complaints about Telkom Internet service yet? I think we should all give in and work for Satan...
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Everyone who has been here for any amount of time, doesn't need to complain about Telkom/TelkomInternet. They know how pathetic they are.
 
its amazing! Everytime when a well intended thread is opened, some people has to veer of the topic and post utter $hi+

1: SAOL - Love them, but here's the thing... When you're capped you CANT GET ONTO THEIR SITE AS THEY SAID YOU COULD to top up your account!!!!! all you can get onto is TELKOM's website.

2: SAOL - Why OH why are we forced to pay R69 per gig if we want 10 Extra gigs - should we have the option to pay only R349 ???

3: SAOL - Why is there no staff on the weekends that can check banking records if money is deposited for that extra gig, and WHY do they have to phone someone and ask them to come into the office to enable that extra 1Gig ??? Why have after hours support staff at all ???

Merry Christmas :)
 
i can tell someone to sort out SAOL problems, my sister works for them. ill make sure their directors see this.
 
those are the problems i have had with them in the last 2 or three months. The complaint by someone else that emails go unanswered is also true!.

I think SAOL has good prices etc, but their support is not 100%. If they say that you should be-able to get onto their website after you're capped - then it should be so!. If you deposit money into their account be it 1gig or 1000gig and fax or email them proof of deposit - there should be someone on duty that can enable what's been paid for within the hour - and not phone for someone to do it.

I got told that the person that would enable my account is not answering his phone... (this was saturday afternoon around 12:30) my account was re-enabled only that monday!!! - that is SLACK!

Oh another two thing :
1: when you go into your account settings via their website - WHY OH WHY have a address details SUBMIT button when it DOESNT WORK - EVER!!!...
2: WHY (not only SAOL so not entirely their fault!) do any extra gigs left over at the end of the month not get carried over - I PAID FOR IT, IT SHOULD CARRY OVER!!!
 
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I agree with you 100 % However i dont with...

2: SAOL - Why OH why are we forced to pay R69 per gig if we want 10 Extra gigs - should we have the option to pay only R349 ???
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I think of it as buying in Bulk. It is not Economic for a company to supply an extra gig here there at same price/bandwidth on demand as if it were for base 10 gig accounts before you exceed your cap. That is just my view on it. Again...Thats how i think the 30 gig accounts came into place.

I agree with you totally on rest though. That you have to wait for someone to check is somewhat absurd...
 
Borgir - what i'm saying is good and fine, R69 for 1 gig. Good and fine R138 for 2gig... but what if you want a HOLE 10extra gig ??? that's R690. I can just aswell deposit R349 into their account and ask them to enable me another account anonymously. Further still, for R690 i can just as well ask DOTCO for another 30gig.... is a little silly don't you think...

IMO, Charge R69 if you're going to buy 1 gig at a time... 5 Gig, 10gig... Charge the normal bundled charges... R69x10 is just Idiotic!
 
LabAnimal said:
Borgir - what i'm saying is good and fine, R69 for 1 gig. Good and fine R138 for 2gig... but what if you want a HOLE 10extra gig ??? that's R690. I can just aswell deposit R349 into their account and ask them to enable me another account anonymously. Further still, for R690 i can just as well ask DOTCO for another 30gig.... is a little silly don't you think...

IMO, Charge R69 if you're going to buy 1 gig at a time... 5 Gig, 10gig... Charge the normal bundled charges... R69x10 is just Idiotic!
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SAOL is selling their 10 gig accounts at a loss to begin with, presumably to keep customers reasonably happy until ICASA or somebody or something forces Telkom to start selling bandwidth at saner pricers again.

I cant say i blame them for not wanting to sell more than one 10 gig account per customer per month. Theyve got to make money some how surely.


P.S why not go with DOTCO anyway seeing as they work out a whole lot cheaper if youre using 20 gigs or so a month?
 
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MWEB Sucks. Totally unfriendly. Whenever there's network problem, not a chirp from them. Have to phone and be told there's a problem. At least SAIX puts out a notice saying there's a problem. MWEB also very expensive. When I purchased a 3 GB account, it was on understanding that if I exceeded cap, I could still access web but at slower speed. telkom changed the rules but di MWEB advise clients? Hell No!
 
it woulnt make sense for any business to set their prices to operate at a loss even on the assumption that something might happen 10 - 15 months down the line to make their loss worth wile - hell no, why be in business!

yes, i have actually been thinking switching to Dotco!. Will see.

Lets see if my complaints on here actually improves on SAOL's service.

as for the Mweb complaint - why be with mweb when its common knowledge they are for people who knows nothing about what MyADSL stands for!. one of the worst ISP's in South Africa IMO!.
 
Lets see if my complaints on here actually improves on SAOL's service.
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I wouldn't count on it. I've noticed a lot less activity by employees from the ADSL ISP's over the past few weeks. At one stage they were quite active. Maybe it's just that time of the year..
 
Not inactive, just taking note. We are making a genuine effort to address these issues, and all input is appreciated.
 
I don't really know who'se problem it is but let me complain too. Maybe you guys can tell me what the problem is.

I'm with Wireless Online. Whenever my connection is down or my international is slow then its not their fault but someone else's problem.

Today again, my international bandwidth is so slow that webpages doesn't even want to open. My MSN doesn't even connect. Local sites is fast enough to browse. I know if I phone them now they are going to say that the international is slow because of this and that, but never because it's their own problem.

I'm really thinking of changing my ISP. Just gonna wait a month or two to see if anything changes.

PS I can't even read my e-mail in my Gmail account.
 
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